Login / Sign up
> > > Magelo Sync broken


Messages in topic: Magelo Sync broken
drarinu
Registered User

Nbr post: 14
Register: 6/24/08
Posted: 4/4/12 2:19 PM

is it broken its sitting stuck on "Patching game module..Please wait" then it never detects the chars no matter what zone.
loulina
Admin

Nbr post: 4235
Register: 2/8/06
Posted: 4/5/12 2:01 AM

Could you please try again? If you still have a problem, please send us the log file of Magelo Sync. You just need to press "ctrl + shift + L", to get the log and copy its content in your reply. thank you
drarinu
Registered User

Nbr post: 14
Register: 6/24/08
Posted: 4/5/12 12:18 PM

[2012-04-05 09:15:15] Could not find: magelo-i18n []
[2012-04-05 09:15:15] Using magelo-i18n[en]
[2012-04-05 09:15:15] Using magelo-i18n[en_US]
[2012-04-05 09:15:15] Magelo Sync 4.3.0, Copyright (C) 2011 Magelo SA
[2012-04-05 09:15:15] Windows 7 6.1 x86
[2012-04-05 09:15:15] Java version 1.7.0_03
[2012-04-05 09:15:15] GMT-06:00, en_US, windows-1252
[2012-04-05 09:15:15]
[2012-04-05 09:15:15] Initialisation des services...
[2012-04-05 09:16:00] Authentification automatique de l'utilisateur...
[2012-04-05 09:16:00] Game Slots : 2 free of 3
[2012-04-05 09:16:00] Utilisateur authentifie : drarinu (PREMIUM)
[2012-04-05 09:16:00] Demarrage des services...
[2012-04-05 09:16:00] Demarrage du service : Content Synchronizer
[2012-04-05 09:16:00] Demarrage du service : Deadlock Hunter
[2012-04-05 09:16:01] Demarrage du service : Recherche de processus
[2012-04-05 09:16:02] Nouveau processus detecte : eqgame.exe[4640]
[2012-04-05 09:16:02] Process found : eqgame.exe
[2012-04-05 09:16:27] Opening 'C:\Program Files (x86)\Magelo\Magelo Sync\magelo.log'
[2012-04-05 09:17:00] Sending game content to server...
[2012-04-05 09:17:00] Nouveaux objets detectes : 0
[2012-04-05 09:17:00] Envoi des observations
[2012-04-05 09:17:59] Opening 'C:\Program Files (x86)\Magelo\Magelo Sync\magelo.log'
[2012-04-05 09:18:03] Exception in thread "Thread-10"
java.lang.reflect.UndeclaredThrowableException
at $Proxy0.b(Unknown Source)
at magelo.wo.a(wo.java:3)
at magelo.wo.b(wo.java:2)
at magelo.to.a(to.java:12)
at magelo.xl.a(xl.java:96)
at magelo.ir.run(ir.java:2)
Caused by: java.net.SocketTimeoutException: Read timed out
at java.net.SocketInputStream.socketRead0(Native Method)
at java.net.SocketInputStream.read(Unknown Source)
at java.net.SocketInputStream.read(Unknown Source)
at java.io.BufferedInputStream.fill(Unknown Source)
at java.io.BufferedInputStream.read1(Unknown Source)
at java.io.BufferedInputStream.read(Unknown Source)
at sun.net.www.http.ChunkedInputStream.fastRead(Unknown Source)
at sun.net.www.http.ChunkedInputStream.read(Unknown Source)
at java.io.FilterInputStream.read(Unknown Source)
at sun.net.www.protocol.http.HttpURLConnection$HttpInputStream.read(Unknown Source)
at java.io.FilterInputStream.read(Unknown Source)
at magelo.z.read(z.java:7)
at java.io.BufferedInputStream.fill(Unknown Source)
at java.io.BufferedInputStream.read1(Unknown Source)
at java.io.BufferedInputStream.read(Unknown Source)
at java.util.zip.InflaterInputStream.fill(Unknown Source)
at java.util.zip.InflaterInputStream.read(Unknown Source)
at java.util.zip.GZIPInputStream.read(Unknown Source)
at java.util.zip.InflaterInputStream.read(Unknown Source)
at magelo.md.q(md.java:459)
at magelo.md.p(md.java:162)
at magelo.md.t(md.java:270)
at magelo.ed.a(ed.java:126)
at magelo.md.b(md.java:218)
at magelo.md.a(md.java:175)
at magelo.oc.invoke(oc.java:27)
... 6 more
[2012-04-05 09:18:32] Opening 'C:\Program Files (x86)\Magelo\Magelo Sync\magelo.log'

drarinu
Registered User

Nbr post: 14
Register: 6/24/08
Posted: 4/13/12 3:47 AM

still no fix?
loulina
Admin

Nbr post: 4235
Register: 2/8/06
Posted: 4/14/12 8:21 AM

Sorry for the late reply drarinu,
We worked on the latest game patch and Magelo Sync is up again since yesterday evening.
Could you please try again to sync your character and let us know how it goes.
Thanks
drarinu
Registered User

Nbr post: 14
Register: 6/24/08
Posted: 4/14/12 6:08 PM

Still doing the same thing.
drarinu
Registered User

Nbr post: 14
Register: 6/24/08
Posted: 4/14/12 6:09 PM

should i just uninstall & reinstall?
loulina
Admin

Nbr post: 4235
Register: 2/8/06
Posted: 4/16/12 1:14 AM

Do you have a firewall or internet security software? If yes, please make sure you do not block outgoing connection for Magelo Sync.

Thanks for keeping us posted.
loulina
Admin

Nbr post: 4235
Register: 2/8/06
Posted: 4/19/12 4:32 AM

I think another user just had the same issue and found a solution!

Could you please double check the version of your Java (JRE) installed on your computer. We can have some problem with Java 7. So you could try to uninstall it and install the latest version of Java 6 from here: http://www.java.com/en/download/manual.jsp

Magelo Sync should work fine then.
Please let me know how it goes, once you tried.

We need to work on something to avoid this issue happens again. On our to do list!
drarinu
Registered User

Nbr post: 14
Register: 6/24/08
Posted: 4/22/12 10:29 PM

Think that fixed it.It works now sorry ment to post eariler forgot
loulina
Admin

Nbr post: 4235
Register: 2/8/06
Posted: 4/22/12 11:39 PM

Great news!