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Messages in topic: paid for premium but i have no premium access
rollee
Registered User

Nbr post: 1
Register: 5/24/16
Posted: 5/28/16, 9:36 AM

you probably figured it out already, but i paid to upgrade; even got a confirmation email from magelo. however when i log in it says i havent got premium access.
Thought_Crime
Registered User

Nbr post: 1
Register: 5/21/16
Posted: 5/28/16, 6:25 PM

I have the same issue. How does this get resolved?
Underbyte
Registered User

Nbr post: 4
Register: 5/24/16
Posted: 5/28/16, 8:38 PM

Same issue here too. Been this way for a couple days now.
Jelan
Admin

Nbr post: 11375
Register: 5/4/01
Posted: 6/1/16, 10:38 AM

Sorry about that, your premium accounts have been activated and thanks for your support.
Forgottin
Registered User

Nbr post: 4
Register: 4/14/15
Posted: 6/7/16, 2:35 AM

Have the same prob. Have a post on bugs waiting for a fix.
jorny
Registered User

Nbr post: 4
Register: 8/14/07
Posted: 6/9/16, 2:19 AM

Same problem here, paid on 06/06, payment visible in payment history, status is blank. On my credit card I see the payment has been completed on 7th of june.

I also send a message from the 'contact us' form on the home page. When sent it told me I'd get a response within 24 hours but 2 days later I still don't have a response.

Please solve this problem
zatrinna
Registered User

Nbr post: 2
Register: 8/30/05
Posted: 6/13/16, 4:21 PM

Same issue here. I've sent two emails but yet to receive any reply or fix. Can you please look into it. Thanks
Jelan
Admin

Nbr post: 11375
Register: 5/4/01
Posted: 6/13/16, 8:30 PM

Hi zatrinna,

Sorry about that, whenever you can, if you dont have any issue with your account and you can actually log in, it is usually much quicker to just post in the forum or open a ticket.

In any case, your premium account has been activated, thanks for your support.
Pelter
Registered User

Nbr post: 4
Register: 8/10/02
Posted: 6/19/16, 9:56 AM

Posting here too, have same issue.
Jelan
Admin

Nbr post: 11375
Register: 5/4/01
Posted: 6/19/16, 2:46 PM

Hi Pelter, sorry about that as well, issue has been fixed and your premium account has been enabled.