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Messages in topic: Premium not activated
bheikes1
Registered User

Nbr post: 1
Register: 5/23/14
Posted: 6/18/16, 1:05 AM

Paid for premium on May 26, 2016, still not active almost a month later.

Thanks
Pelter
Registered User

Nbr post: 4
Register: 8/10/02
Posted: 6/19/16, 8:17 AM

Same for me :/
Jelan
Admin

Nbr post: 11375
Register: 5/4/01
Posted: 6/19/16, 10:26 PM

Hi bheikes1,

Sorry about that, your premium account has been activated and thanks for your support.

Hi Pelter, I have activated your premium account as well a few hours ago.
GoldenFrog2
Premium User

Nbr post: 9
Register: 2/12/07
Posted: 6/25/16, 3:04 PM

I am having the same issue as these two. Premium paid and charged to card - couple weeks ago. No activation yet.
Jelan
Admin

Nbr post: 11375
Register: 5/4/01
Posted: 6/27/16, 3:39 AM

Hi GoldenFrog2,

Your premium account has been activated, thanks for your support and patience in this matter.
Vylen
Registered User

Nbr post: 1
Register: 4/29/15
Posted: 7/17/16, 1:52 PM

I am having the same issue.. Paid and not activated as of yet.
Jelan
Admin

Nbr post: 11375
Register: 5/4/01
Posted: 7/19/16, 10:26 PM

Hi Vylen,

I do see your account has been flagged Premium and I believe we fixed for good the glitch we had end of June which cause the issue.
moakrw
Registered User

Nbr post: 9
Register: 9/23/16
Posted: 9/24/16, 2:37 PM

I paid for premium too. I have been sitting here trying to find a file with a "synch now" button- the window that pops up on my screen doesnt have one- for about two hours now. When I try to go to customer support it says I am not premium even though my card has been charged and I have the confirmation email. It is beyond ridiculous to pay for something like this that is unusable.
Jelan
Admin

Nbr post: 11375
Register: 5/4/01
Posted: 9/24/16, 9:59 PM

Hi moakrw,

Your premium was correctly activated however you encountered 2 issues:
  • There was a bug with Magelo Sync patch preventing the app to work properly, it has been fixed.
  • There in a ongoing issue with the UI in the help section not presenting you the proper link to submit a ticket and instead ask you to become premium even though you are already. We are working on it, it will be fixed soon.

Sorry about that, and thanks for your support.