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Messages in topic: Game Update: April 19 2017
Jelan
Admin

Nbr post: 10204
Register: 5/4/01
Posted: 4/24/17 11:31 AM

EverQuest has been patched on April 19, 2017. The Patch Notes is available in the game forum.

Magelo Sync has been patched!

We have granted 3 extra days to all our premium users for the extra downtime.
zav69
Premium User

Nbr post: 11
Register: 10/31/13
Posted: 4/27/17 8:42 AM

Seems Magelo needs another patch update. Sync is currently not functioning.
finchy
Premium User

Nbr post: 2
Register: 6/19/08
Posted: 4/27/17 9:40 PM

i'm having issues as well.
Ohemii
Registered User

Nbr post: 1
Register: 8/18/06
Posted: 4/28/17 12:03 PM

4/28/17 been waiting and still no Sync available. Any time magelo, time is money !
Jelan
Admin

Nbr post: 10204
Register: 5/4/01
Posted: 4/28/17 12:39 PM

Magelo Sync has just been patched to cope with the latest game patch. Have a great WE everyone.
finchy
Premium User

Nbr post: 2
Register: 6/19/08
Posted: 4/28/17 12:52 PM

Thanks Jelan! you too.
Dulvarwen
Premium User

Nbr post: 17
Register: 1/14/04
Posted: 4/28/17 5:42 PM

Just tried to Sync my toons and got a message stating "An error occurred during the synchronization. Please try again later."

Any suggestions??

charmonz
Premium User

Nbr post: 5
Register: 1/2/05
Posted: 4/28/17 5:46 PM

I am getting the "unable to synchronize character" message.
any fix soon?
Gochan
Premium User

Nbr post: 18
Register: 1/9/04
Posted: 4/28/17 7:31 PM

Same here, won't sync any toons
storms
Premium User

Nbr post: 7
Register: 4/26/17
Posted: 4/28/17 8:36 PM

Looks like zone and current target is correct on sync but seems stuck trying to detect my currently logged in character. I am a new prem subscriber and I would like to know when this will be fixed so I can use my subscription????
Jelan
Admin

Nbr post: 10204
Register: 5/4/01
Posted: 4/28/17 10:31 PM

Can anyone of you who have an issue post their Magelo Sync log please ? Thanks in advance.
Fredorff
Premium User

Nbr post: 21
Register: 1/31/02
Posted: 4/29/17 4:39 AM

Had this error. Add/Remove Uninstalled Sync, re-downloaded, works.

Szilent
Brohg
Leeni
Hotpants
Fredorff
Ninin
Roarie
Szilly
Camraderry
charmonz
Premium User

Nbr post: 5
Register: 1/2/05
Posted: 4/29/17 9:22 AM

What log do I post? I did the uninstall and reinstall but that didn't work either. Same message: unable to sync character. The error log is pretty long. But here goes.

Apr 29, 2017 9:16:18 AM magelo.f7 a
INFO: Using an HTTP connection to Sentry.
[09:16:18] [WARNING] Could not find: magelo-i18n []
[09:16:18] [INFO] Using magelo-i18n[en]
[09:16:18] [INFO] Using magelo-i18n[en_US]
[09:16:18] [INFO] Configuration initialisation
[09:16:18] [INFO] Magelo Sync 4.5.4, Copyright (C) 2016 Magelo Limited
[09:16:18] [INFO] Windows 10 10.0 amd64
[09:16:18] [INFO] Java version 1.8.0_121
[09:16:18] [INFO] America/Indianapolis, en_US, windows-1252
[09:16:18] [INFO]
[09:16:18] [INFO] Services initialisation ...
[09:16:33] [INFO] Automatic user authentification...
[09:16:34] [INFO] Game Slots : 0 free of 3
[09:16:34] [INFO] User : charmonz (PREMIUM)
[09:16:34] [INFO] Starting services...
[09:16:34] [INFO] Starting service : Content Synchronizer
[09:16:34] [INFO] Starting service : Deadlock Hunter
[09:16:35] [INFO] Starting service : Game session seeker
[09:16:36] [INFO] New game session detected : eqgame.exe[21264]
[09:16:36] [INFO] New game session detected : eqgame.exe[7944]
[09:16:36] [INFO] New game session detected : eqgame.exe[12776]
[09:16:38] [INFO] Creating Everquest game monitor
[09:16:38] [INFO] Starting game monitor : EverQuest 1.4.153
[09:16:39] [INFO] Creating Everquest game monitor
[09:16:39] [INFO] Starting game monitor : EverQuest 1.4.153
[09:16:39] [INFO] Creating Everquest game monitor
[09:16:39] [INFO] Starting game monitor : EverQuest 1.4.153
[09:16:39] [INFO] [Char] Step -2
[09:16:40] [INFO] [Char] Step -2
[09:16:40] [INFO] [Char] Step -1
[09:16:40] [INFO] [Char] Step 0
[09:16:40] [INFO] [Char] Step 1
[09:16:40] [INFO] [Char] Step 2
[09:16:40] [INFO] [Char] Step 3
[09:16:40] [INFO] [Char] Step 31
[09:16:40] [INFO] [Char] Step 32
[09:16:40] [INFO] [Char] Step 33
[09:16:40] [INFO] [Char] Step 34
[09:16:40] [INFO] [Char] Step 35
[09:16:40] [INFO] [Char] Step -1
[09:16:40] [INFO] [Char] Step 0
[09:16:40] [INFO] [Char] Step 1
[09:16:40] [INFO] [Char] Step 2
[09:16:40] [INFO] [Char] Step 3
[09:16:40] [INFO] [Char] Step 31
[09:16:40] [INFO] [Char] Step 32
[09:16:40] [INFO] [Char] Step 33
[09:16:40] [INFO] [Char] Step 34
[09:16:40] [INFO] [Char] Step 35
[09:16:44] [INFO] [Char] Step 36
[09:16:44] [INFO] [Char] Step 37
[09:16:44] [INFO] Shrouded: 0
[09:16:44] [INFO] [Char] Step 4
[09:16:44] [INFO] Sending game content to server...
[09:16:44] [INFO] Detected game objects by GameMonitor (EverQuest 1.4.153) : 926
[09:16:44] [INFO] Detected game objects by GameMonitor (EverQuest 1.4.153) : 577
[09:16:44] [INFO] [Char] Step 36
[09:16:44] [INFO] [Char] Step 37
[09:16:44] [INFO] Shrouded: 0
[09:16:44] [INFO] [Char] Step 4
[09:16:44] [INFO] Detected game objects by GameMonitor (EverQuest 1.4.153) : 0
[09:16:44] [INFO] New detected game objects : 1503
[09:16:44] [SEVERE] null
java.lang.NullPointerException
at magelo.Qef.Qg(Qef.java:508)
at magelo.Qef.i(Qef.java:368)
at magelo.jz.a(jz.java:21)
at magelo.jz.run(jz.java:9)
at java.lang.Thread.run(Unknown Source)

[09:19:01] [INFO] Stoping services...
[09:19:01] [INFO] Stoping service : Game session seeker
[09:19:01] [INFO] Stoping game monitor : EverQuest
[09:19:01] [INFO] Stoping game monitor : EverQuest
[09:19:01] [INFO] Stoping game monitor : EverQuest
[09:19:01] [INFO] Stoping service : Content Synchronizer
[09:19:01] [INFO] Sending game content to server...
[09:19:01] [INFO] New detected game objects : 0
[09:19:01] [INFO] Sending observations
[09:19:01] [INFO] Stoping service : Deadlock Hunter
[09:19:01] [INFO] Closing Magelo Sync
Apr 29, 2017 9:19:01 AM magelo.ms run
INFO: Automatic shutdown of the async connection
wallace2lite1
Premium User

Nbr post: 1
Register: 11/16/15
Posted: 4/29/17 11:05 AM

Uninstalling/reinstalling worked for me as well. Thank you

storms
Premium User

Nbr post: 7
Register: 4/26/17
Posted: 4/29/17 1:59 PM

Uninstalling, reinstalling doesnt work for me...sync client keeps saying its trying to detect my characters, 3 of my 6 were synced some how but my existing character is not syncing.

I purchased 5 additional slots and they are active but I cannot use them, please get this fixed, paid service at 50 a year, should work..