Registered User
Nbr post: 2
Register: 6/28/13
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Posted: 8/28/17, 3:44 AM
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Magelo seems to find my toon and location in everquest but the actual sync icon you hit to sync the char dosent appear, Account name Vitterio / toon named Vitterio , Please help. I am a paying member,
Thanks
https://eq.magelo.com/profile/2357195
[2017-08-28 02:26:29] Magelo Sync 4.5.4, Copyright (C) 2016 Magelo Limited
[2017-08-28 02:26:29] Windows 10 10.0 amd64
[2017-08-28 02:26:29] Java version 1.8.0_141
[2017-08-28 02:26:29] America/Chicago, en_US, windows-1252
[2017-08-28 02:26:29]
[2017-08-28 02:26:29] Services initialisation ...
[2017-08-28 02:26:37] Automatic user authentification...
[2017-08-28 02:26:38] Game Slots : 0 free of 3
[2017-08-28 02:26:38] User : Vitterio (PREMIUM)
[2017-08-28 02:26:38] Starting services...
[2017-08-28 02:26:38] Starting service : Content Synchronizer
[2017-08-28 02:26:38] Starting service : Deadlock Hunter
[2017-08-28 02:26:39] Starting service : Game session seeker
[2017-08-28 02:26:39] The game EQ is already running.
[2017-08-28 02:26:40] New game session detected : eqgame.exe[8816]
[2017-08-28 02:26:40] Creating Everquest game monitor
[2017-08-28 02:26:40] Starting game monitor : EverQuest 1.5.6
[2017-08-28 02:26:41] [Char] Step -2
[2017-08-28 02:26:42] [Char] Step -1
[2017-08-28 02:26:42] [Char] Step 0
[2017-08-28 02:26:42] [Char] Step 1
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Admin
Nbr post: 11496
Register: 5/4/01
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Posted: 9/1/17, 7:44 AM
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Hi,
I have just patched Magelo Sync with a new version that should log more information. Can you please give it a try and post your log again ? Thanks in advance !
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Registered User
Nbr post: 17
Register: 5/12/02
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Posted: 9/1/17, 10:31 AM
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The issues described above is not consistent with the issue I am experiencing. The above log states that the sync button is not available, I do not have that issue. The button is available but the app does not recognize my characters. Unsure if you think they are related or not but I wanted to point that out.
I did attempt to sync again after you patched earlier today, the same issues still exists.
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Registered User
Nbr post: 17
Register: 5/12/02
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Posted: 9/2/17, 6:31 PM
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I was able to sync this morning (09/02/17). FYI.
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Registered User
Nbr post: 17
Register: 5/12/02
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Posted: 9/3/17, 12:10 PM
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Unable to sync again today after successfully doing so yesterday. Same problem as stated previously. App recognizes the zone I am in but never sees my character . FYI.
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Admin
Nbr post: 11496
Register: 5/4/01
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Posted: 9/3/17, 1:17 PM
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Hi mattszuk,
Please post your Magelo Sync log when the issue occurs, hopefully it will help me understand what is going on. Thanks
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Registered User
Nbr post: 17
Register: 5/12/02
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Posted: 9/4/17, 8:14 PM
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Here is the log file. When I tried to sync again, it recognized my bazaar mule but not my mains. Both of my mains are guilded. looking at the log, could this be a part of the issue?
[2017-09-04 20:09:00] Magelo Sync 4.5.4, Copyright (C) 2016 Magelo Limited
[2017-09-04 20:09:00] Windows 10 10.0 amd64
[2017-09-04 20:09:00] Java version 1.8.0_131
[2017-09-04 20:09:00] America/New_York, en_US, windows-1252
[2017-09-04 20:09:00]
[2017-09-04 20:09:00] Services initialisation ...
[2017-09-04 20:09:00] Automatic user authentification...
[2017-09-04 20:09:01] Game Slots : 0 free of 0
[2017-09-04 20:09:01] User : mattszuk (REGISTERED)
[2017-09-04 20:09:01] Starting services...
[2017-09-04 20:09:01] Starting service : Content Synchronizer
[2017-09-04 20:09:01] Starting service : Deadlock Hunter
[2017-09-04 20:09:02] Starting service : Game session seeker
[2017-09-04 20:09:03] New game session detected : eqgame.exe[3032]
[2017-09-04 20:09:03] New game session detected : eqgame.exe[3836]
[2017-09-04 20:09:04] Creating Everquest game monitor
[2017-09-04 20:09:04] Starting game monitor : EverQuest 1.6.3
[2017-09-04 20:09:04] Creating Everquest game monitor
[2017-09-04 20:09:04] Starting game monitor : EverQuest 1.6.3
[2017-09-04 20:09:05] [Char] Step -2
[2017-09-04 20:09:06] [Char] Step -1
[2017-09-04 20:09:06] [Char] Step 0
[2017-09-04 20:09:06] [Char] Step 1
[2017-09-04 20:09:06] Could not get guild rank info for: Glynrol@rathe
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Admin
Nbr post: 11496
Register: 5/4/01
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Posted: 9/5/17, 12:06 AM
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Yes, I am looking into it.
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Admin
Nbr post: 11496
Register: 5/4/01
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Posted: 9/5/17, 10:01 PM
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I have patched the game module to add a bit more information around that specific error. Please try again when you have a chance and post your Magelo Sync log. Thanks in advance.
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Registered User
Nbr post: 17
Register: 5/12/02
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Posted: 9/5/17, 10:18 PM
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Jelan - I am traveling for work until late Friday night so may not get to it until Friday or Saturday. Thanks for your efforts to get this resolved.
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Admin
Nbr post: 11496
Register: 5/4/01
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Posted: 9/5/17, 11:14 PM
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No worry mattszuk, thanks for the heads up, just post your log when you get the chance.
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Registered User
Nbr post: 17
Register: 5/12/02
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Posted: 9/10/17, 5:09 PM
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Jelan - Here is my log. I will also grab a log from characters not in a guild to see if that is the issue.
[2017-09-10 17:04:46] Magelo Sync 4.5.4, Copyright (C) 2016 Magelo Limited
[2017-09-10 17:04:46] Windows 10 10.0 amd64
[2017-09-10 17:04:46] Java version 1.8.0_131
[2017-09-10 17:04:46] America/New_York, en_US, windows-1252
[2017-09-10 17:04:46]
[2017-09-10 17:04:46] Services initialisation ...
[2017-09-10 17:04:46] Automatic user authentification...
[2017-09-10 17:04:47] Game Slots : 0 free of 0
[2017-09-10 17:04:47] User : mattszuk (REGISTERED)
[2017-09-10 17:04:47] Starting services...
[2017-09-10 17:04:47] Starting service : Content Synchronizer
[2017-09-10 17:04:47] Starting service : Deadlock Hunter
[2017-09-10 17:04:48] Starting service : Game session seeker
[2017-09-10 17:04:51] New game session detected : eqgame.exe[3032]
[2017-09-10 17:04:51] New game session detected : eqgame.exe[3836]
[2017-09-10 17:04:51] Creating Everquest game monitor
[2017-09-10 17:04:51] Starting game monitor : EverQuest 1.6.4
[2017-09-10 17:04:52] Creating Everquest game monitor
[2017-09-10 17:04:52] Starting game monitor : EverQuest 1.6.4
[2017-09-10 17:04:52] [Char] Step -2
[2017-09-10 17:04:53] [Char] Step -2
[2017-09-10 17:04:53] [Char] Step -1
[2017-09-10 17:04:53] [Char] Step -1
[2017-09-10 17:04:53] [Char] Step 0
[2017-09-10 17:04:53] [Char] Step 1
[2017-09-10 17:04:53] Invalid guild roster, expected 896 got 2
[2017-09-10 17:04:53] Could not get guild rank info for: Torelor@rathe
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Registered User
Nbr post: 17
Register: 5/12/02
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Posted: 9/10/17, 5:14 PM
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Here is the log file for two unguilded toons. It seems to only be recognizing one of the two.
[2017-09-10 17:13:34] Magelo Sync 4.5.4, Copyright (C) 2016 Magelo Limited
[2017-09-10 17:13:34] Windows 10 10.0 amd64
[2017-09-10 17:13:34] Java version 1.8.0_131
[2017-09-10 17:13:34] America/New_York, en_US, windows-1252
[2017-09-10 17:13:34]
[2017-09-10 17:13:34] Services initialisation ...
[2017-09-10 17:13:34] Automatic user authentification...
[2017-09-10 17:13:35] Game Slots : 0 free of 0
[2017-09-10 17:13:35] User : mattszuk (REGISTERED)
[2017-09-10 17:13:35] Starting services...
[2017-09-10 17:13:35] Starting service : Content Synchronizer
[2017-09-10 17:13:35] Starting service : Deadlock Hunter
[2017-09-10 17:13:36] Starting service : Game session seeker
[2017-09-10 17:13:39] New game session detected : eqgame.exe[3032]
[2017-09-10 17:13:39] Creating Everquest game monitor
[2017-09-10 17:13:40] Starting game monitor : EverQuest 1.6.4
[2017-09-10 17:13:40] [Char] Step -2
[2017-09-10 17:13:42] [Char] Step -1
[2017-09-10 17:13:42] [Char] Step 0
[2017-09-10 17:13:42] [Char] Step 1
[2017-09-10 17:13:42] Could not get char info for
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Premium User
Nbr post: 19
Register: 2/3/02
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Posted: 9/10/17, 9:18 PM
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Similar issue. Failing on
[21:17:33] [SEVERE] Invalid guild roster, expected 896 got 615
[21:17:33] [WARNING] Could not get guild rank info for: Drakang@rathe
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. FYI.