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Messages in topic: Account status with how many slots. Currently 5/9/19<<
Palijim
Registered User

Nbr post: 19
Register: 11/1/01
Posted: 5/9/19, 1:27 PM

I am looking to add two more EQ accounts on my Magelo account. I see ID 130383 I paid for 5 Extra game slots (305) completed 5/26/18. Then I have my Premium account ID 131803 completed 1/9/19. I have six toons I want auto synced. I cannot add the two I want to complete to six atm. Do I need to add more money>?
Jelan
Admin

Nbr post: 11375
Register: 5/4/01
Posted: 5/22/19, 2:10 AM

Hi Palijim,

Let me look into this, I see there is one pending order from May 10 which has yet to be processed for some reason.
Palijim
Registered User

Nbr post: 19
Register: 11/1/01
Posted: 5/22/19, 5:33 PM

Can I get some kind of credit?
Jelan
Admin

Nbr post: 11375
Register: 5/4/01
Posted: 7/3/19, 1:22 AM

Hi Palijim,

Sorry for the late feedback on this matter, we had an issue with our paypal account access and I could not look at their transaction record for this order created on May 10, 2019.

A quick summary of your last payments with us:
  • April 2, 2018 -> Premium subscription (360 days)
  • May 27, 2018 -> 5 Extra game slots (305 days) (Basically until the end of your premium)
  • January 10, 2019 -> Premium subscription (450 days, xmas offer)
  • May 10, 2019 -> An order was created in our system but abandoned.
  • June 10, 2019 -> 5 Extra game slots (360 days)

So all in all, your premium membership status is reflecting properly your payments and there is no issue.
Jelan
Admin

Nbr post: 11375
Register: 5/4/01
Posted: 7/3/19, 1:23 AM

Marking this issue has fixed even though it turned out there was no issue.