Registered User
Nbr post: 9
Register: 11/2/01
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Posted: 5/18/19, 4:38 PM
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I am getting an error for over a month now where I cannot update my profile.
Popup message box: Unable to synchronize character.
Displayed afterwards in Magelo Sync: An error has occurred during the synchronization. Please try again later.
I turned on the XML output file and it looks clean.
Is there anything I can do to send logs or look at to see what the error might be?
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Admin
Nbr post: 11384
Register: 5/4/01
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Posted: 5/22/19, 2:06 AM
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Let me look into the logs on the server to see if I spot anything. I keep you posted.
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Registered User
Nbr post: 9
Register: 11/2/01
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Posted: 6/25/19, 10:30 PM
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Still unable to update.
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Admin
Nbr post: 11384
Register: 5/4/01
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Posted: 7/2/19, 1:04 AM
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Are you sure that your game client is up to date ? I can sync just fine on my end but something is going on because you are not the only one reporting this. I suspect that somehow there are 2 game clients currently live..
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Registered User
Nbr post: 9
Register: 11/2/01
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Posted: 7/2/19, 2:16 AM
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I just use the normal patcher and game. No third party stuff here. (also no launching with /patchme or anything like that)
I would be more than happy to provide some check sum or other verification of any of my game binary in PM or email.
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Admin
Nbr post: 11384
Register: 5/4/01
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Posted: 7/2/19, 2:18 AM
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Can you zip and email me your eqgame.exe at jelan@magelo.com or provide an url to download it ?
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Registered User
Nbr post: 9
Register: 11/2/01
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Posted: 7/2/19, 2:28 AM
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Sent
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Admin
Nbr post: 11384
Register: 5/4/01
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Posted: 7/2/19, 12:14 PM
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weird, it is actually the same version that i have...
Does Magelo Sync show a message that the game has been patched ?
I have pushed a new build that might help as well, let me know how it goes.
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Registered User
Nbr post: 9
Register: 11/2/01
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Posted: 7/2/19, 7:48 PM
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i sent a video to your email with what it looks like
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Admin
Nbr post: 11384
Register: 5/4/01
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Posted: 7/2/19, 11:45 PM
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Ha sorry my bad, I though you were stuck with an entirely different problem...
Ok so to address the issue at hands, please provide your Magelo Sync log.
You can get it by pressing CTRL + SHIFT + L
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Registered User
Nbr post: 9
Register: 11/2/01
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Posted: 7/4/19, 12:14 AM
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sent log to your email
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Registered User
Nbr post: 9
Register: 11/2/01
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Posted: 7/14/19, 7:38 PM
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Just wondering if you had a chance to look at the log and if anything was learned.
What else can I do to help find the cause of the problem?
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Admin
Nbr post: 11384
Register: 5/4/01
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Posted: 7/15/19, 7:16 AM
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Hi,
The log on the server revealed an issue with your realestate items. I have cleared them, can you please try to sync again ? Thanks !
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Registered User
Nbr post: 9
Register: 11/2/01
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Posted: 7/17/19, 3:32 AM
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I have tried again, and it is working.
Thanks!
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Admin
Nbr post: 11384
Register: 5/4/01
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Posted: 7/17/19, 3:38 AM
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Awesome, sorry it took so long to get to the bottom of this.
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