Premium User
Nbr post: 19
Register: 9/22/03
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Posted: 7/20/20, 11:56 AM
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I had to reinstall Java 8 and reinstalled the Magelo Sync program. Now I get an error trying to sync my character. Content of the magelo.log and error.log are below:
Magelo.log
[2020-07-20 11:45:35] Could not find: magelo-i18n []
[2020-07-20 11:45:35] Using magelo-i18n[en]
[2020-07-20 11:45:35] Using magelo-i18n[en_US]
[2020-07-20 11:45:35] Magelo Sync 4.6.3, Copyright (C) 2020 Magelo Limited
[2020-07-20 11:45:35] Windows 8.1 6.3 amd64
[2020-07-20 11:45:35] Java version 1.8.0_261
[2020-07-20 11:45:35] America/New_York, en_US, windows-1252
[2020-07-20 11:45:35]
[2020-07-20 11:45:35] Services initialisation ...
[2020-07-20 11:45:36] Automatic user authentification...
[2020-07-20 11:45:37] User : adeptlady (PREMIUM)
[2020-07-20 11:45:37] Game Slots : 1 free of 3
[2020-07-20 11:45:37] Starting services...
[2020-07-20 11:45:37] Starting service : Content Synchronizer
[2020-07-20 11:45:37] Starting service : Deadlock Hunter
[2020-07-20 11:45:38] Starting service : Game session seeker
[2020-07-20 11:45:56] Unable to launch game (EQ), no matching launcher found
[2020-07-20 11:45:56] * Tried: C:\Users\Public\Sony Online Entertainment\Installed Games\EverQuest\Everquest.exe
[2020-07-20 11:46:37] Sending game content to server...
[2020-07-20 11:46:37] New detected game objects : 0
[2020-07-20 11:46:37] Sending observations
[2020-07-20 11:46:46] New game session detected : eqgame.exe[4132]
[2020-07-20 11:46:48] Creating Everquest game monitor
[2020-07-20 11:46:48] Starting game monitor : EverQuest 3.6.3
[2020-07-20 11:47:51] [Char] Step -2
[2020-07-20 11:47:52] [Char] Step -1
[2020-07-20 11:47:52] [Char] Step 0
[2020-07-20 11:47:52] [Char] Step 1
[2020-07-20 11:47:52] [Char] Step 11
[2020-07-20 11:48:08] [Char] Step 12
[2020-07-20 11:48:08] [Char] Step 2
[2020-07-20 11:48:08] [Char] Step 3
[2020-07-20 11:48:08] [Char] Step 31
[2020-07-20 11:48:08] [Char] Step 32
[2020-07-20 11:48:08] [Char] Step 33
[2020-07-20 11:48:08] Could not read achievements: 0 0
[2020-07-20 11:48:08] [Char] Step 34
[2020-07-20 11:48:08] [Char] Step 35
[2020-07-20 11:48:11] [Char] Step 36
[2020-07-20 11:48:11] [Char] Step 37
[2020-07-20 11:48:11] Shrouded: 0
[2020-07-20 11:48:11] [Char] Step 4
[2020-07-20 11:48:11] Sending game content to server...
[2020-07-20 11:48:11] Detected game objects by GameMonitor (EverQuest 3.6.3) : 2673
[2020-07-20 11:48:11] New detected game objects : 2673
[2020-07-20 11:48:19] Game objects asked: 1
[2020-07-20 11:48:24] Syncing character (Full) 'Ronlador'
[2020-07-20 11:48:24] Sending game content to server...
[2020-07-20 11:48:24] Detected game objects by GameMonitor (EverQuest 3.6.3) : 2673
[2020-07-20 11:48:24] New detected game objects : 0
[2020-07-20 11:48:24] Sending observations
[2020-07-20 11:48:24] 1 observations for GameMonitor (EverQuest 3.6.3)
[2020-07-20 11:48:25] Impossible de synchroniser les personnages
magelo.ay: Unable to synchronize character.
[2020-07-20 11:49:01] Browsing ' https://eq.magelo.com/profile/3886427'
[2020-07-20 11:49:29] Syncing character (Full) 'Ronlador'
[2020-07-20 11:49:29] Sending game content to server...
[2020-07-20 11:49:29] Detected game objects by GameMonitor (EverQuest 3.6.3) : 2673
[2020-07-20 11:49:29] New detected game objects : 0
[2020-07-20 11:49:29] Sending observations
[2020-07-20 11:49:30] Impossible de synchroniser les personnages
magelo.ay: Unable to synchronize character.
[2020-07-20 11:51:37] Sending game content to server...
[2020-07-20 11:51:37] Detected game objects by GameMonitor (EverQuest 3.6.3) : 2692
[2020-07-20 11:51:37] New detected game objects : 19
[2020-07-20 11:51:37] Game objects asked: 19
[2020-07-20 11:51:38] Sending observations
[2020-07-20 11:52:31] Syncing character (Full) 'Ronlador'
[2020-07-20 11:52:31] Sending game content to server...
[2020-07-20 11:52:31] Detected game objects by GameMonitor (EverQuest 3.6.3) : 2692
[2020-07-20 11:52:31] New detected game objects : 0
[2020-07-20 11:52:31] Sending observations
[2020-07-20 11:52:32] Impossible de synchroniser les personnages
magelo.ay: Unable to synchronize character.
error.log:
[11:45:35] [WARNING] Could not find: magelo-i18n []
[11:45:35] [INFO] Using magelo-i18n[en]
[11:45:35] [INFO] Using magelo-i18n[en_US]
[11:45:35] [INFO] Magelo Sync 4.6.3, Copyright (C) 2020 Magelo Limited
[11:45:35] [INFO] Windows 8.1 6.3 amd64
[11:45:35] [INFO] Java version 1.8.0_261
[11:45:35] [INFO] America/New_York, en_US, windows-1252
[11:45:35] [INFO]
[11:45:35] [INFO] Services initialisation ...
[11:45:36] [INFO] Automatic user authentification...
[11:45:37] [INFO] User : adeptlady (PREMIUM)
[11:45:37] [INFO] Game Slots : 1 free of 3
[11:45:37] [INFO] Starting services...
[11:45:37] [INFO] Starting service : Content Synchronizer
[11:45:37] [INFO] Starting service : Deadlock Hunter
[11:45:38] [INFO] Starting service : Game session seeker
[11:45:56] [INFO] Unable to launch game (EQ), no matching launcher found
[11:45:56] [INFO] * Tried: C:\Users\Public\Sony Online Entertainment\Installed Games\EverQuest\Everquest.exe
[11:46:37] [INFO] Sending game content to server...
[11:46:37] [INFO] New detected game objects : 0
[11:46:37] [INFO] Sending observations
[11:46:46] [INFO] New game session detected : eqgame.exe[4132]
[11:46:48] [INFO] Creating Everquest game monitor
[11:46:48] [INFO] Starting game monitor : EverQuest 3.6.3
[11:47:51] [INFO] [Char] Step -2
[11:47:52] [INFO] [Char] Step -1
[11:47:52] [INFO] [Char] Step 0
[11:47:52] [INFO] [Char] Step 1
[11:47:52] [INFO] [Char] Step 11
[11:48:08] [INFO] [Char] Step 12
[11:48:08] [INFO] [Char] Step 2
[11:48:08] [INFO] [Char] Step 3
[11:48:08] [INFO] [Char] Step 31
[11:48:08] [INFO] [Char] Step 32
[11:48:08] [INFO] [Char] Step 33
[11:48:08] [INFO] Could not read achievements: 0 0
[11:48:08] [INFO] [Char] Step 34
[11:48:08] [INFO] [Char] Step 35
[11:48:11] [INFO] [Char] Step 36
[11:48:11] [INFO] [Char] Step 37
[11:48:11] [INFO] Shrouded: 0
[11:48:11] [INFO] [Char] Step 4
[11:48:11] [INFO] Sending game content to server...
[11:48:11] [INFO] Detected game objects by GameMonitor (EverQuest 3.6.3) : 2673
[11:48:11] [INFO] New detected game objects : 2673
[11:48:19] [INFO] Game objects asked: 1
[11:48:24] [INFO] Syncing character (Full) 'Ronlador'
[11:48:24] [INFO] Sending game content to server...
[11:48:24] [INFO] Detected game objects by GameMonitor (EverQuest 3.6.3) : 2673
[11:48:24] [INFO] New detected game objects : 0
[11:48:24] [INFO] Sending observations
[11:48:24] [INFO] 1 observations for GameMonitor (EverQuest 3.6.3)
[11:48:25] [SEVERE] Impossible de synchroniser les personnages
magelo.ay: Unable to synchronize character.
[11:49:01] [INFO] Browsing ' https://eq.magelo.com/profile/3886427'
[11:49:29] [INFO] Syncing character (Full) 'Ronlador'
[11:49:29] [INFO] Sending game content to server...
[11:49:29] [INFO] Detected game objects by GameMonitor (EverQuest 3.6.3) : 2673
[11:49:29] [INFO] New detected game objects : 0
[11:49:29] [INFO] Sending observations
[11:49:30] [SEVERE] Impossible de synchroniser les personnages
magelo.ay: Unable to synchronize character.
[11:51:37] [INFO] Sending game content to server...
[11:51:37] [INFO] Detected game objects by GameMonitor (EverQuest 3.6.3) : 2692
[11:51:37] [INFO] New detected game objects : 19
[11:51:37] [INFO] Game objects asked: 19
[11:51:38] [INFO] Sending observations
[11:52:31] [INFO] Syncing character (Full) 'Ronlador'
[11:52:31] [INFO] Sending game content to server...
[11:52:31] [INFO] Detected game objects by GameMonitor (EverQuest 3.6.3) : 2692
[11:52:31] [INFO] New detected game objects : 0
[11:52:31] [INFO] Sending observations
[11:52:32] [SEVERE] Impossible de synchroniser les personnages
magelo.ay: Unable to synchronize character.
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Registered User
Nbr post: 15
Register: 3/1/02
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Posted: 7/20/20, 12:59 PM
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Have the exact same problem
[2020-07-20 09:56:07] Could not find: magelo-i18n []
[2020-07-20 09:56:07] Using magelo-i18n[en]
[2020-07-20 09:56:07] Using magelo-i18n[en_US]
[2020-07-20 09:56:07] Magelo Sync 4.6.3, Copyright (C) 2020 Magelo Limited
[2020-07-20 09:56:07] Windows 10 10.0 amd64
[2020-07-20 09:56:07] Java version 1.8.0_241
[2020-07-20 09:56:07] America/Los_Angeles, en_US, windows-1252
[2020-07-20 09:56:07]
[2020-07-20 09:56:07] Services initialisation ...
[2020-07-20 09:56:14] Automatic user authentification...
[2020-07-20 09:56:15] User : Wenc (PREMIUM)
[2020-07-20 09:56:15] Game Slots : 2 free of 3
[2020-07-20 09:56:15] Starting services...
[2020-07-20 09:56:15] Starting service : Content Synchronizer
[2020-07-20 09:56:15] Starting service : Deadlock Hunter
[2020-07-20 09:56:16] Starting service : Game session seeker
[2020-07-20 09:56:17] New game session detected : eqgame.exe[20400]
[2020-07-20 09:56:19] Creating Everquest game monitor
[2020-07-20 09:56:19] Starting game monitor : EverQuest 3.6.3
[2020-07-20 09:56:20] [Char] Step -2
[2020-07-20 09:56:20] [Char] Step -1
[2020-07-20 09:56:20] [Char] Step 0
[2020-07-20 09:56:20] [Char] Step 1
[2020-07-20 09:56:21] [Char] Step 11
[2020-07-20 09:56:21] [Char] Step 12
[2020-07-20 09:56:21] [Char] Step 2
[2020-07-20 09:56:21] [Char] Step 3
[2020-07-20 09:56:21] [Char] Step 31
[2020-07-20 09:56:21] [Char] Step 32
[2020-07-20 09:56:21] [Char] Step 33
[2020-07-20 09:56:21] [Char] Step 34
[2020-07-20 09:56:21] [Char] Step 35
[2020-07-20 09:56:22] [Char] Step 36
[2020-07-20 09:56:22] [Char] Step 37
[2020-07-20 09:56:22] Shrouded: 0
[2020-07-20 09:56:22] [Char] Step 4
[2020-07-20 09:56:22] Auto Synchronization triggered for 'Wenceslas'
[2020-07-20 09:56:22] Syncing character (Full) 'Wenceslas'
[2020-07-20 09:56:23] Sending game content to server...
[2020-07-20 09:56:23] Detected game objects by GameMonitor (EverQuest 3.6.3) : 1320
[2020-07-20 09:56:23] New detected game objects : 1320
[2020-07-20 09:56:25] Game objects asked: 1
[2020-07-20 09:56:25] Sending observations
[2020-07-20 09:56:25] 1 observations for GameMonitor (EverQuest 3.6.3)
[2020-07-20 09:56:26] Impossible de synchroniser les personnages
magelo.ay: Unable to synchronize character.
[2020-07-20 09:56:27] Sending game content to server...
[2020-07-20 09:56:27] Detected game objects by GameMonitor (EverQuest 3.6.3) : 1320
[2020-07-20 09:56:27] New detected game objects : 0
[2020-07-20 09:56:28] Auto Synchronization triggered for 'Wenceslas'
[2020-07-20 09:56:28] Syncing character (Full) 'Wenceslas'
[2020-07-20 09:56:28] Sending game content to server...
[2020-07-20 09:56:28] Detected game objects by GameMonitor (EverQuest 3.6.3) : 1320
[2020-07-20 09:56:28] New detected game objects : 0
[2020-07-20 09:56:28] Sending observations
[2020-07-20 09:56:28] Impossible de synchroniser les personnages
magelo.ay: Unable to synchronize character.
[2020-07-20 09:56:33] Auto Synchronization triggered for 'Wenceslas'
[2020-07-20 09:56:33] Syncing character (Full) 'Wenceslas'
[2020-07-20 09:56:33] Sending game content to server...
[2020-07-20 09:56:33] Detected game objects by GameMonitor (EverQuest 3.6.3) : 1320
[2020-07-20 09:56:33] New detected game objects : 0
[2020-07-20 09:56:33] Sending observations
[2020-07-20 09:56:33] Impossible de synchroniser les personnages
magelo.ay: Unable to synchronize character.
[2020-07-20 09:56:37] Opening 'C:\Program Files\Magelo\Magelo Sync\magelo.log'
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Registered User
Nbr post: 5
Register: 1/18/17
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Posted: 7/20/20, 1:02 PM
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Same problem - didn't reinstall anything though - just happening after its been patched
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Registered User
Nbr post: 6
Register: 5/14/19
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Posted: 7/20/20, 3:14 PM
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I can't update my magelo it says unable to synchronize character! please assist!
i haven't updated or download anything, it s ays "An Error has occured during the synchronization please try again later."
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Registered User
Nbr post: 15
Register: 3/1/02
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Posted: 7/20/20, 3:39 PM
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Addendum to this...
My character Wenceslas is still unable to sync. However, my OTHER characxter Aekthuus sync'd just fine.
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Advisor
Nbr post: 1637
Register: 8/31/01
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Posted: 7/20/20, 3:56 PM
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@ Wenc - "My character Wenceslas is still unable to sync. However, my OTHER characxter Aekthuus sync'd just fine."
Did you reload EverQuest at all for either character? I have not reloaded my characters in like 2-3 days out of sheer laziness, and I am wondering if closing the clients and relaunching would help resolve any of this.
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Magelo profile #725 - Born July 1 1999, Magelo on August 31 2001
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Registered User
Nbr post: 4
Register: 7/31/02
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Posted: 7/20/20, 3:57 PM
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Unfortunately I am having the same issue. =(
"Unable to synchronize character."
Note: My computer was freshly re-booted this morning.
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Advisor
Nbr post: 1637
Register: 8/31/01
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Posted: 7/20/20, 4:07 PM
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Thanks for the info, Rylaar. I was just spinning some ideas that might help, before Jelan takes a look at this (I believe he is Euro or APAC time zone).
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Magelo profile #725 - Born July 1 1999, Magelo on August 31 2001
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Registered User
Nbr post: 1
Register: 6/20/15
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Posted: 7/20/20, 6:52 PM
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Same issue. After attempting to sync, I am receiving a dialogue box stating "unable to synchronize character." I've tried rebooting my PC to no avail.
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Registered User
Nbr post: 11
Register: 2/6/02
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Posted: 7/20/20, 8:03 PM
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Same issue as above.
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Registered User
Nbr post: 6
Register: 5/14/19
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Posted: 7/20/20, 9:46 PM
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any update?
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Registered User
Nbr post: 12
Register: 2/17/02
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Posted: 7/20/20, 10:26 PM
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Same issue.
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Admin
Nbr post: 11384
Register: 5/4/01
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Posted: 7/20/20, 11:05 PM
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Issue fixed, please make sure to restart Magelo Sync.
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Registered User
Nbr post: 6
Register: 5/14/19
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Posted: 7/20/20, 11:35 PM
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Thank you so much! Appreciate your work!
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Registered User
Nbr post: 15
Register: 3/1/02
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Posted: 7/21/20, 12:16 PM
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That fixed it.
Thanks!
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