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Messages in topic: My profile won't sync guild status.
Arwyn Arrowrain
Premium User

Nbr post: 13
Register: 3/25/02
Posted: 7/26/20, 6:49 PM

I'm the guildleader of Ring of Valor on Bristlebane, yet when I sync it shows me as Unguilded. How do I fix this without deleting and creating a new profile for Arwyn.

Fenthen
Advisor

Nbr post: 1635
Register: 8/31/01
Posted: 7/26/20, 9:36 PM

Try toggling on private profile, save, and then un-toggle it. That might force a database refresh, I am not sure. It fixed my problem with not being attached to my guild on one of my main characters.


Magelo profile #725 - Born July 1 1999, Magelo on August 31 2001
Jelan
Admin

Nbr post: 11375
Register: 5/4/01
Posted: 7/26/20, 10:21 PM

That should not impact how the sync works regarding your guild status. There is only one legitimate reason as to why your guild status would not show and it is if your ingame rank does not have the permission to show the guild tag.

Assuming this is not the issue at play, there is something thing preventing Magelo Sync to properly detect your guild status.

Do you see your guild name and your rank in Magelo Sync itself ? Are you anon in the game ? If yes, does it help if you toggle it off and then start Magelo Sync ?

If none of the above helps you fixing the problem, please post your Magelo Sync log.
Arwyn Arrowrain
Premium User

Nbr post: 13
Register: 3/25/02
Posted: 7/27/20, 12:20 AM

Magelo sync itself does show my guild rank and membership in that guild correctly. I'm not /anon or /role in-game.

I'll post a magelo sync log tomorrow after raids when I sync again.

Arwyn Arrowrain
Premium User

Nbr post: 13
Register: 3/25/02
Posted: 7/27/20, 7:23 PM

Set my profile private.
Synced again.
Checked it again, still unguilded on My characters, My guild and Ranking.
Set profile back to public.
Synced again
Checked it again, still unguilded on My characters, My guild and Ranking pages. Including Sync Log below:

[2020-07-27 16:12:28] Could not find: magelo-i18n []
[2020-07-27 16:12:28] Using magelo-i18n[en]
[2020-07-27 16:12:28] Using magelo-i18n[en_US]
[2020-07-27 16:12:28] Magelo Sync 4.6.3, Copyright (C) 2020 Magelo Limited
[2020-07-27 16:12:28] Windows 10 10.0 amd64
[2020-07-27 16:12:28] Java version 1.8.0_211
[2020-07-27 16:12:28] America/Los_Angeles, en_US, windows-1252
[2020-07-27 16:12:28]
[2020-07-27 16:12:28] Services initialisation ...
[2020-07-27 16:12:29] Automatic user authentification...
[2020-07-27 16:12:30] User : Arwyn Arrowrain (PREMIUM)
[2020-07-27 16:12:30] Game Slots : 0 free of 3
[2020-07-27 16:12:30] Starting services...
[2020-07-27 16:12:30] Starting service : Content Synchronizer
[2020-07-27 16:12:30] Starting service : Deadlock Hunter
[2020-07-27 16:12:31] Starting service : Game session seeker
[2020-07-27 16:12:32] New game session detected : eqgame.exe[113332]
[2020-07-27 16:12:32] Creating Everquest game monitor
[2020-07-27 16:12:33] Starting game monitor : EverQuest 3.6.4
[2020-07-27 16:12:34] [Char] Step -2
[2020-07-27 16:12:34] [Char] Step -1
[2020-07-27 16:12:35] [Char] Step 0
[2020-07-27 16:12:35] [Char] Step 1
[2020-07-27 16:12:35] [Char] Step 11
[2020-07-27 16:12:35] [Char] Step 12
[2020-07-27 16:12:35] [Char] Step 2
[2020-07-27 16:12:35] [Char] Step 3
[2020-07-27 16:12:35] [Char] Step 31
[2020-07-27 16:12:35] [Char] Step 32
[2020-07-27 16:12:35] [Char] Step 33
[2020-07-27 16:12:36] [Char] Step 34
[2020-07-27 16:12:36] [Char] Step 35
[2020-07-27 16:12:37] [Char] Step 36
[2020-07-27 16:12:37] [Char] Step 37
[2020-07-27 16:12:37] Shrouded: 0
[2020-07-27 16:12:37] [Char] Step 4
[2020-07-27 16:12:37] Auto Synchronization triggered for 'Arwyn'
[2020-07-27 16:12:37] Syncing character (Full) 'Arwyn'
[2020-07-27 16:12:38] Sending game content to server...
[2020-07-27 16:12:38] Detected game objects by GameMonitor (EverQuest 3.6.4) : 2592
[2020-07-27 16:12:38] New detected game objects : 2592
[2020-07-27 16:12:45] Game objects asked: 1
[2020-07-27 16:12:45] Sending observations
[2020-07-27 16:12:45] 1 observations for GameMonitor (EverQuest 3.6.4)
[2020-07-27 16:12:47] Arwyn has been synced successfully!
[2020-07-27 16:12:47] Sending game content to server...
[2020-07-27 16:12:47] Detected game objects by GameMonitor (EverQuest 3.6.4) : 2592
[2020-07-27 16:12:47] New detected game objects : 0
[2020-07-27 16:12:54] Syncing character (Full) 'Arwyn'
[2020-07-27 16:12:54] Sending game content to server...
[2020-07-27 16:12:54] Detected game objects by GameMonitor (EverQuest 3.6.4) : 2592
[2020-07-27 16:12:54] New detected game objects : 0
[2020-07-27 16:12:54] Sending observations
[2020-07-27 16:12:56] Arwyn has been synced successfully!
[2020-07-27 16:13:30] Sending game content to server...
[2020-07-27 16:13:30] Detected game objects by GameMonitor (EverQuest 3.6.4) : 2592
[2020-07-27 16:13:30] New detected game objects : 0
[2020-07-27 16:13:30] Sending observations
[2020-07-27 16:18:14] Syncing character (Full) 'Arwyn'
[2020-07-27 16:18:14] Sending game content to server...
[2020-07-27 16:18:14] Detected game objects by GameMonitor (EverQuest 3.6.4) : 2626
[2020-07-27 16:18:14] New detected game objects : 31
[2020-07-27 16:18:15] Game objects asked: 31
[2020-07-27 16:18:15] Sending observations
[2020-07-27 16:18:17] Arwyn has been synced successfully!
[2020-07-27 16:18:30] Sending game content to server...
[2020-07-27 16:18:30] Detected game objects by GameMonitor (EverQuest 3.6.4) : 2626
[2020-07-27 16:18:30] New detected game objects : 0
[2020-07-27 16:18:30] Sending observations
[2020-07-27 16:19:52] Opening 'C:\Program Files\Magelo\Magelo Sync\magelo.log'

Arwyn Arrowrain
Premium User

Nbr post: 13
Register: 3/25/02
Posted: 7/27/20, 8:08 PM

Note my magelo sync program does see my ingame rank information, so I'm fairly certain this is a server-side problem.


Jelan
Admin

Nbr post: 11375
Register: 5/4/01
Posted: 7/29/20, 2:51 AM

I checked the logs server side and nothing really stands out with your character.
One thing is peculiar though, your guild rank 'Janitor' does not have a single member synced on your guild roster. Are you sure there is no issue with the ingame rank permissions ? Does this rank has 'show guild tag' permission ?
Arwyn Arrowrain
Premium User

Nbr post: 13
Register: 3/25/02
Posted: 7/29/20, 12:02 PM

It's not possible for a guildleader to toggle "show guild tag" off via the guild interface in Everquest. All those options are greyed out for me and its set to on (right-click and open the image below in a new browser window, it seems the forums here don't scale big images inside this frame)


Arwyn Arrowrain
Premium User

Nbr post: 13
Register: 3/25/02
Posted: 7/29/20, 12:07 PM

Also wouldn't the evidence here rule this out because magelo sync app sees my rank and guild membership just fine.


Jelan
Admin

Nbr post: 11375
Register: 5/4/01
Posted: 7/29/20, 8:33 PM

The thing with not showing your guild membership happens entirely on the backend. The guild membership is there and Magelo knows it but because of the ingame permission does not show the guild info in the public profile however should you have only this character, you would still see the 'My Guild" section.

Let me dig further and validate if something is at play with this at all or not. I get back to you asap.
Arwyn Arrowrain
Premium User

Nbr post: 13
Register: 3/25/02
Posted: 8/17/20, 7:49 PM

Any updates on this?

Jelan
Admin

Nbr post: 11375
Register: 5/4/01
Posted: 8/24/20, 2:06 AM

Your character seems to be fixed for now so I cant reproduce this any longer even though I did not do anything so fix this.. I will close the issue for now and if it happens again, please do let me know.