i followed all the java runtime stuff i got the latest version 32 and 64 im getting the same error i even restarted pc 2 times
loulina
Admin
Nbr post: 4235
Register: 2/8/06
Posted: 7/18/12, 4:40 AM
Could you please give us few more information?
What is your current version of Windows?
Go to "Control Panel" > "Programs - Uninstall a program" in your computer. You will see all installed program. Let me know the list of Java items you see?
What is the Magelo Sync error message?
Thank you
stevenmita1
Registered User
Nbr post: 2
Register: 7/18/12
Posted: 7/18/12, 12:29 PM
the only one i see installed is java 7 update 5 i am using windows 7 64 bit and the error is no jvm can be found on your system
loulina
Admin
Nbr post: 4235
Register: 2/8/06
Posted: 7/24/12, 2:12 AM
If you have Java 32 and 64 installed on your computer, you should see that:
If you only see the first java, that means you only have the 32-bit version installed on your computer.
Could you please try to install the 64-bit version again? You can have both versions, it's fine.
Please let me know how it goes.
loulina
Admin
Nbr post: 4235
Register: 2/8/06
Posted: 9/14/12, 1:00 AM
I assume your issue has been fixed as your character was recently synchronized. So I update the status of this topic as "Fixed".
