Difficulty with subscription payment going through - Bugs - General - Forums - EQ

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Messages in topic: Difficulty with subscription payment going through

crystaluck

Premium User

Nbr post: 13
Register: 3/4/02

Posted: 10/2/11, 7:30 PM

I've been trying to renew my premium subscription and it isn't showing on here. Paypal shows the payment went through on their end: Sep 25, 2011 Payment To Magelo Completed ... -$25.20 USD I think the issue is my magelo account references an older email address (one I had to get rid due to fraud). Where should I go to get this resolved?

loulina

Admin

Nbr post: 4235
Register: 2/8/06

Posted: 10/3/11, 3:59 AM

Hi crystaluck, I don't think the issue is linked to your new email address, but I would recommend you to update it anyway on your account information, in case we need to contact you one day. Simply go to My account and use the "Update email" link. So about your payment issue, could you please send us an email using the form below: http://eq.magelo.com/contact_us.jspa We will get back to you asap. Thanks,

loulina

Admin

Nbr post: 4235
Register: 2/8/06

Posted: 10/3/11, 6:10 AM

I forgot to mention earlier that I will need the transaction ID from Paypal. Thanks for providing it in your email

crystaluck

Premium User

Nbr post: 13
Register: 3/4/02

Posted: 10/13/11, 1:34 PM

Got the email, retried and left an email back (asking for an answer when someone's free to check if this payment went through).

loulina

Admin

Nbr post: 4235
Register: 2/8/06

Posted: 11/1/11, 5:03 AM

I close this topic as you finally could subscribe, thanks!