Registered User
Nbr post: 15
Register: 6/23/04
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Posted: 5/8/12, 7:22 PM
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Doesn't seem to want to finish, then when it does, it will never detect my character, I've installed java updated it twice, 32bit and 64bit, I just reformatted, and installed windows 7 64 bit, I've uninstalled, restarted my computer then reinstalled sync, multiple times. Any idea?
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Admin
Nbr post: 4235
Register: 2/8/06
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Posted: 5/9/12, 8:12 AM
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Hello Karhar,
At the moment Magelo Sync only supports Java-32bit, so first you need to be sure you don't have the 64-bit installed on your computer.
Then, could you please try again to sync and if the error happens again, press "ctrl + shift + L", keeping the focus on Magelo Sync, to get the log. You can copy its content in your reply.
Thank you.
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Registered User
Nbr post: 15
Register: 6/23/04
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Posted: 5/9/12, 2:44 PM
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I had 32 bit installed, and then recently did 64 bit, 32bit i had problems also.
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Admin
Nbr post: 4235
Register: 2/8/06
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Posted: 5/10/12, 12:08 AM
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Could you please post the log of Magelo Sync?
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Registered User
Nbr post: 15
Register: 6/23/04
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Posted: 5/10/12, 12:17 AM
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Finally got past the first screen, now here's the log
[2012-05-09 21:15:13] Could not find: magelo-i18n []
[2012-05-09 21:15:13] Using magelo-i18n[en]
[2012-05-09 21:15:13] Using magelo-i18n[en_US]
[2012-05-09 21:15:13] Magelo Sync 4.3.0, Copyright (C) 2011 Magelo SA
[2012-05-09 21:15:13] Windows 7 6.1 x86
[2012-05-09 21:15:13] Java version 1.7.0_04
[2012-05-09 21:15:13] America/Chicago, en_US, windows-1252
[2012-05-09 21:15:13]
[2012-05-09 21:15:13] Initialisation des services...
[2012-05-09 21:15:14] Authentification automatique de l'utilisateur...
[2012-05-09 21:15:14] Game Slots : 0 free of 3
[2012-05-09 21:15:14] Utilisateur authentifie : sentinellucard (PREMIUM)
[2012-05-09 21:15:14] Demarrage des services...
[2012-05-09 21:15:14] Demarrage du service : Content Synchronizer
[2012-05-09 21:15:14] Demarrage du service : Deadlock Hunter
[2012-05-09 21:15:15] Demarrage du service : Recherche de processus
[2012-05-09 21:15:23] Nouveau processus detecte : eqgame.exe[936]
[2012-05-09 21:15:23] Process found : eqgame.exe
[2012-05-09 21:15:38] Opening 'C:\Program Files (x86)\Magelo\Magelo Sync\magelo.log'
its patching module been that way for a bit, then it will stop, and give me the trying to detect characters, my character is on a friends account but, he has no issues, only i do.
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Registered User
Nbr post: 15
Register: 6/23/04
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Posted: 5/10/12, 12:22 AM
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[2012-05-09 21:15:13] Could not find: magelo-i18n []
[2012-05-09 21:15:13] Using magelo-i18n[en]
[2012-05-09 21:15:13] Using magelo-i18n[en_US]
[2012-05-09 21:15:13] Magelo Sync 4.3.0, Copyright (C) 2011 Magelo SA
[2012-05-09 21:15:13] Windows 7 6.1 x86
[2012-05-09 21:15:13] Java version 1.7.0_04
[2012-05-09 21:15:13] America/Chicago, en_US, windows-1252
[2012-05-09 21:15:13]
[2012-05-09 21:15:13] Initialisation des services...
[2012-05-09 21:15:14] Authentification automatique de l'utilisateur...
[2012-05-09 21:15:14] Game Slots : 0 free of 3
[2012-05-09 21:15:14] Utilisateur authentifie : sentinellucard (PREMIUM)
[2012-05-09 21:15:14] Demarrage des services...
[2012-05-09 21:15:14] Demarrage du service : Content Synchronizer
[2012-05-09 21:15:14] Demarrage du service : Deadlock Hunter
[2012-05-09 21:15:15] Demarrage du service : Recherche de processus
[2012-05-09 21:15:23] Nouveau processus detecte : eqgame.exe[936]
[2012-05-09 21:15:23] Process found : eqgame.exe
[2012-05-09 21:15:38] Opening 'C:\Program Files (x86)\Magelo\Magelo Sync\magelo.log'
[2012-05-09 21:16:14] Sending game content to server...
[2012-05-09 21:16:14] Nouveaux objets detectes : 0
[2012-05-09 21:16:14] Envoi des observations
[2012-05-09 21:17:25] Exception in thread "Thread-12"
java.lang.reflect.UndeclaredThrowableException
at $Proxy0.b(Unknown Source)
at magelo.wo.a(wo.java:3)
at magelo.wo.b(wo.java:2)
at magelo.to.a(to.java:12)
at magelo.xl.a(xl.java:96)
at magelo.ir.run(ir.java:2)
Caused by: java.net.SocketTimeoutException: Read timed out
at java.net.SocketInputStream.socketRead0(Native Method)
at java.net.SocketInputStream.read(Unknown Source)
at java.net.SocketInputStream.read(Unknown Source)
at java.io.BufferedInputStream.fill(Unknown Source)
at java.io.BufferedInputStream.read1(Unknown Source)
at java.io.BufferedInputStream.read(Unknown Source)
at sun.net.www.http.ChunkedInputStream.fastRead(Unknown Source)
at sun.net.www.http.ChunkedInputStream.read(Unknown Source)
at java.io.FilterInputStream.read(Unknown Source)
at sun.net.www.protocol.http.HttpURLConnection$HttpInputStream.read(Unknown Source)
at java.io.FilterInputStream.read(Unknown Source)
at magelo.z.read(z.java:7)
at java.io.BufferedInputStream.fill(Unknown Source)
at java.io.BufferedInputStream.read1(Unknown Source)
at java.io.BufferedInputStream.read(Unknown Source)
at java.util.zip.InflaterInputStream.fill(Unknown Source)
at java.util.zip.InflaterInputStream.read(Unknown Source)
at java.util.zip.GZIPInputStream.read(Unknown Source)
at java.util.zip.InflaterInputStream.read(Unknown Source)
at magelo.md.q(md.java:459)
at magelo.md.p(md.java:162)
at magelo.md.t(md.java:270)
at magelo.ed.a(ed.java:126)
at magelo.md.b(md.java:218)
at magelo.md.a(md.java:175)
at magelo.oc.invoke(oc.java:27)
... 6 more
[2012-05-09 21:18:03] Arret des services...
[2012-05-09 21:18:03] Arret du service : Recherche de processus
[2012-05-09 21:18:03] Arret du service : Content Synchronizer
[2012-05-09 21:18:03] Sending game content to server...
[2012-05-09 21:18:03] Nouveaux objets detectes : 0
[2012-05-09 21:18:03] Envoi des observations
[2012-05-09 21:18:03] Arret du service : Deadlock Hunter
[2012-05-09 21:18:05] Authentification automatique de l'utilisateur...
[2012-05-09 21:18:05] Game Slots : 0 free of 3
[2012-05-09 21:18:05] Utilisateur authentifie : sentinellucard (PREMIUM)
[2012-05-09 21:18:05] Demarrage des services...
[2012-05-09 21:18:05] Demarrage du service : Content Synchronizer
[2012-05-09 21:18:05] Demarrage du service : Deadlock Hunter
[2012-05-09 21:18:06] Demarrage du service : Recherche de processus
[2012-05-09 21:18:07] Nouveau processus detecte : eqgame.exe[936]
[2012-05-09 21:18:07] Process found : eqgame.exe
[2012-05-09 21:19:05] Sending game content to server...
[2012-05-09 21:19:05] Nouveaux objets detectes : 0
[2012-05-09 21:19:05] Envoi des observations
[2012-05-09 21:20:08] Exception in thread "Thread-17"
java.lang.reflect.UndeclaredThrowableException
at $Proxy0.b(Unknown Source)
at magelo.wo.a(wo.java:3)
at magelo.wo.b(wo.java:2)
at magelo.to.a(to.java:12)
at magelo.xl.a(xl.java:96)
at magelo.ir.run(ir.java:2)
Caused by: java.net.SocketTimeoutException: Read timed out
at java.net.SocketInputStream.socketRead0(Native Method)
at java.net.SocketInputStream.read(Unknown Source)
at java.net.SocketInputStream.read(Unknown Source)
at java.io.BufferedInputStream.fill(Unknown Source)
at java.io.BufferedInputStream.read1(Unknown Source)
at java.io.BufferedInputStream.read(Unknown Source)
at sun.net.www.http.ChunkedInputStream.fastRead(Unknown Source)
at sun.net.www.http.ChunkedInputStream.read(Unknown Source)
at java.io.FilterInputStream.read(Unknown Source)
at sun.net.www.protocol.http.HttpURLConnection$HttpInputStream.read(Unknown Source)
at java.io.FilterInputStream.read(Unknown Source)
at magelo.z.read(z.java:7)
at java.io.BufferedInputStream.fill(Unknown Source)
at java.io.BufferedInputStream.read1(Unknown Source)
at java.io.BufferedInputStream.read(Unknown Source)
at java.util.zip.InflaterInputStream.fill(Unknown Source)
at java.util.zip.InflaterInputStream.read(Unknown Source)
at java.util.zip.GZIPInputStream.read(Unknown Source)
at java.util.zip.InflaterInputStream.read(Unknown Source)
at magelo.md.q(md.java:459)
at magelo.md.p(md.java:162)
at magelo.md.t(md.java:270)
at magelo.ed.a(ed.java:126)
at magelo.md.b(md.java:218)
at magelo.md.a(md.java:175)
at magelo.oc.invoke(oc.java:27)
... 6 more
[2012-05-09 21:21:44] Opening 'C:\Program Files (x86)\Magelo\Magelo Sync\magelo.log'
Here's another log
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Admin
Nbr post: 4235
Register: 2/8/06
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Posted: 5/16/12, 8:50 AM
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Something is blocking Magelo Sync to connect to the server. Could you please check it's not your firewall.
It can also be a proxy... To your knowledge, do you happen to use one? You can check this in your computer settings: control panel > Internet options > Connections tab > Lan settings button > Proxy server.
Thanks for keeping me posted.
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Registered User
Nbr post: 15
Register: 6/23/04
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Posted: 5/16/12, 5:05 PM
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I unblocked it on firewall, I don't use a proxy, Now the log is saying its windows vista instead of 7, not sure if thats a big deal.
[2012-05-16 14:02:53] Could not find: magelo-i18n []
[2012-05-16 14:02:53] Using magelo-i18n[en]
[2012-05-16 14:02:53] Using magelo-i18n[en_US]
[2012-05-16 14:02:53] Magelo Sync 4.3.0, Copyright (C) 2011 Magelo SA
[2012-05-16 14:02:53] Windows Vista 6.0 x86
[2012-05-16 14:02:53] Java version 1.7.0_04
[2012-05-16 14:02:53] America/Chicago, en_US, windows-1252
[2012-05-16 14:02:53]
[2012-05-16 14:02:53] Initialisation des services...
[2012-05-16 14:02:54] Authentification automatique de l'utilisateur...
[2012-05-16 14:02:55] Game Slots : 0 free of 3
[2012-05-16 14:02:55] Utilisateur authentifie : Sentinellucard (PREMIUM)
[2012-05-16 14:02:55] Demarrage des services...
[2012-05-16 14:02:55] Demarrage du service : Content Synchronizer
[2012-05-16 14:02:55] Demarrage du service : Deadlock Hunter
[2012-05-16 14:02:56] Demarrage du service : Recherche de processus
[2012-05-16 14:02:57] Nouveau processus detecte : eqgame.exe[6404]
[2012-05-16 14:02:57] Process found : eqgame.exe
[2012-05-16 14:03:55] Sending game content to server...
[2012-05-16 14:03:55] Nouveaux objets detectes : 0
[2012-05-16 14:03:55] Envoi des observations
[2012-05-16 14:04:58] Exception in thread "Thread-10"
java.lang.reflect.UndeclaredThrowableException
at $Proxy0.b(Unknown Source)
at magelo.wo.a(wo.java:3)
at magelo.wo.b(wo.java:2)
at magelo.to.a(to.java:12)
at magelo.xl.a(xl.java:96)
at magelo.ir.run(ir.java:2)
Caused by: java.net.SocketTimeoutException: Read timed out
at java.net.SocketInputStream.socketRead0(Native Method)
at java.net.SocketInputStream.read(Unknown Source)
at java.net.SocketInputStream.read(Unknown Source)
at java.io.BufferedInputStream.fill(Unknown Source)
at java.io.BufferedInputStream.read1(Unknown Source)
at java.io.BufferedInputStream.read(Unknown Source)
at sun.net.www.http.ChunkedInputStream.fastRead(Unknown Source)
at sun.net.www.http.ChunkedInputStream.read(Unknown Source)
at java.io.FilterInputStream.read(Unknown Source)
at sun.net.www.protocol.http.HttpURLConnection$HttpInputStream.read(Unknown Source)
at java.io.FilterInputStream.read(Unknown Source)
at magelo.z.read(z.java:7)
at java.io.BufferedInputStream.fill(Unknown Source)
at java.io.BufferedInputStream.read1(Unknown Source)
at java.io.BufferedInputStream.read(Unknown Source)
at java.util.zip.InflaterInputStream.fill(Unknown Source)
at java.util.zip.InflaterInputStream.read(Unknown Source)
at java.util.zip.GZIPInputStream.read(Unknown Source)
at java.util.zip.InflaterInputStream.read(Unknown Source)
at magelo.md.q(md.java:459)
at magelo.md.p(md.java:162)
at magelo.md.t(md.java:270)
at magelo.ed.a(ed.java:126)
at magelo.md.b(md.java:218)
at magelo.md.a(md.java:175)
at magelo.oc.invoke(oc.java:27)
... 6 more
[2012-05-16 14:05:47] Opening 'C:\Program Files (x86)\Magelo\Magelo Sync\magelo.log'
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Admin
Nbr post: 4235
Register: 2/8/06
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Posted: 5/17/12, 1:00 PM
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The Windows version difference is is in fact strange... It's good you unblocked Magelo Sync from your firewall.
Anyway, we are currently working on the update of Magelo Sync to cope with the latest game patch. So one thing you can do now is to uninstall Java 7 and install Java 6 32 bits.
As soon as Magelo Sync is up again, you can try again. Keep an eye on the homepage news where we will post an update. Thank you!
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Registered User
Nbr post: 15
Register: 6/23/04
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Posted: 5/18/12, 4:37 PM
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[2012-05-18 13:24:32] Could not find: magelo-i18n []
[2012-05-18 13:24:32] Using magelo-i18n[en]
[2012-05-18 13:24:32] Using magelo-i18n[en_US]
[2012-05-18 13:24:32] Magelo Sync 4.3.0, Copyright (C) 2011 Magelo SA
[2012-05-18 13:24:32] Windows 7 6.1 x86
[2012-05-18 13:24:32] Java version 1.7.0_04
[2012-05-18 13:24:32] America/Chicago, en_US, windows-1252
[2012-05-18 13:24:32]
[2012-05-18 13:24:32] Initialisation des services...
[2012-05-18 13:24:35] Authentification automatique de l'utilisateur...
[2012-05-18 13:24:35] Game Slots : 0 free of 3
[2012-05-18 13:24:35] Utilisateur authentifie : Sentinellucard (PREMIUM)
[2012-05-18 13:24:35] Demarrage des services...
[2012-05-18 13:24:35] Demarrage du service : Content Synchronizer
[2012-05-18 13:24:35] Demarrage du service : Deadlock Hunter
[2012-05-18 13:24:36] Demarrage du service : Recherche de processus
[2012-05-18 13:24:37] Nouveau processus detecte : eqgame.exe[6448]
[2012-05-18 13:24:37] Process found : eqgame.exe
[2012-05-18 13:25:35] Sending game content to server...
[2012-05-18 13:25:35] Nouveaux objets detectes : 0
[2012-05-18 13:25:35] Envoi des observations
[2012-05-18 13:26:38] Exception in thread "Thread-10"
java.lang.reflect.UndeclaredThrowableException
at $Proxy0.b(Unknown Source)
at magelo.wo.a(wo.java:3)
at magelo.wo.b(wo.java:2)
at magelo.to.a(to.java:12)
at magelo.xl.a(xl.java:96)
at magelo.ir.run(ir.java:2)
Caused by: java.net.SocketTimeoutException: Read timed out
at java.net.SocketInputStream.socketRead0(Native Method)
at java.net.SocketInputStream.read(Unknown Source)
at java.net.SocketInputStream.read(Unknown Source)
at java.io.BufferedInputStream.fill(Unknown Source)
at java.io.BufferedInputStream.read1(Unknown Source)
at java.io.BufferedInputStream.read(Unknown Source)
at sun.net.www.http.ChunkedInputStream.fastRead(Unknown Source)
at sun.net.www.http.ChunkedInputStream.read(Unknown Source)
at java.io.FilterInputStream.read(Unknown Source)
at sun.net.www.protocol.http.HttpURLConnection$HttpInputStream.read(Unknown Source)
at java.io.FilterInputStream.read(Unknown Source)
at magelo.z.read(z.java:7)
at java.io.BufferedInputStream.fill(Unknown Source)
at java.io.BufferedInputStream.read1(Unknown Source)
at java.io.BufferedInputStream.read(Unknown Source)
at java.util.zip.InflaterInputStream.fill(Unknown Source)
at java.util.zip.InflaterInputStream.read(Unknown Source)
at java.util.zip.GZIPInputStream.read(Unknown Source)
at java.util.zip.InflaterInputStream.read(Unknown Source)
at magelo.md.q(md.java:459)
at magelo.md.p(md.java:162)
at magelo.md.t(md.java:270)
at magelo.ed.a(ed.java:126)
at magelo.md.b(md.java:218)
at magelo.md.a(md.java:175)
at magelo.oc.invoke(oc.java:27)
... 6 more
[2012-05-18 13:27:57] Opening 'C:\Program Files (x86)\Magelo\Magelo Sync\magelo.log'
I figured out why it said vista, I had vista before and it worked fine so i set the compatability to vista  But i changed it back, and doesn't work again, I uninstalled Java 7 and installed 6
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Registered User
Nbr post: 15
Register: 6/23/04
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Posted: 5/21/12, 2:28 AM
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Finally got it to go, uninstalled Java and reinstalled it yet again, but glad it works, Thanks
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Admin
Nbr post: 4235
Register: 2/8/06
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Posted: 5/21/12, 8:50 AM
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I am glad too!
Don't forget you can take the free trial to synchronize now your character fully and try all the premium features for 10 days.
Let me know if you need any more help in the future 
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