Unable to Sync Character since I went Premium - Bugs - General - Forums - EQ

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Messages in topic: Unable to Sync Character since I went Premium

NoobKing

Registered User

Nbr post: 3
Register: 5/1/12

Posted: 5/16/12, 11:16 PM

Hi, I upgraded my Magelo account a week ago and have not been able to use Magelo Sync. I see on the Latest News page that Magelo Sync has been patched! since the Wednesday, May 9 Game Update, but I continue to get messages when I run Sync: eqgame.exe has been patched, Magelo Sync will be updated soon to support this version. (I press the OK button and I get this message) Magelo Sync is trying to detect your currently logged character, please wait. If your character doesn't appear after a few seconds, let us know using the support forum My JRE is current and I have reinstalled Magelo Sync, but still have the same problem. Please check and advise.

Deillusional

Premium User

Nbr post: 29
Register: 6/25/02

Posted: 5/17/12, 9:11 AM

EQ was patched on Monday with a new eqgame.exe. Everyone is getting this at the moment. Perhaps the magelo people don't know about this yet.

loulina

Admin

Nbr post: 4235
Register: 2/8/06

Posted: 5/17/12, 11:55 AM

Really sorry we missed the game patch applied on Monday! We are working on it and we will keep you posted as soon as you can sync your characters again. We will also compensate all our Premium members with some extra time on their subscriptions for the time lost. We usually handle those kind of patch in one or 2 business days, so we are really sorry for this one!

NoobKing

Registered User

Nbr post: 3
Register: 5/1/12

Posted: 5/17/12, 1:43 PM

Thanks for the reply. I'm glad you offer your customers the extension of services for time lost. That very much reassures my decision of becoming a subscribing member here. Thank You!

loulina

Admin

Nbr post: 4235
Register: 2/8/06

Posted: 5/17/12, 2:16 PM

Thank you NoobKing for your kind words Magelo Sync has been patched and we have compensated our premium users with 3 extra days. You can sync your characters again!