Registered User
Nbr post: 4
Register: 10/12/10
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Posted: 6/20/12, 4:53 AM
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Hello,
As the title says, my character profiles are not being sync'd properly. I am noticing a number of issues, which are:
- None of the sync'd information indicate the guild my characters are affiliated with.
- Pretty much all stats are incorrect
- No gear has been updated on any of my characters
None of my character's skills and AAs are being captured, either. But I have chalked that up to possibly being because I am not a subscriber/premium member at this point in time.
Thank you
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Admin
Nbr post: 4235
Register: 2/8/06
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Posted: 6/21/12, 5:51 AM
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Hello ShadowProwler,
Magelo Sync should in fact pick up your characters guild status, but all the other points you reported are normal with a registered account. You need to manually edit your character profile to enter your equipment, skills,...
I can recommend you to take our 10 day free trial now to fully sync your characters and try out all the other premium features available.
After a fresh sync, if the guild status are still not visible in your profiles, could you please post the log file of Magelo Sync? Thanks.
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Registered User
Nbr post: 4
Register: 10/12/10
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Posted: 6/21/12, 2:01 PM
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Well, I've opted in to the 10-day trial and tried re-syncing my characters, but they are still coming up as being unguilded (even after closing the game and magelo clients down and restarting them).
As requested, here is the log file:
[2012-06-21 10:36:53] Could not find: magelo-i18n []
[2012-06-21 10:36:53] Using magelo-i18n[en]
[2012-06-21 10:36:53] Using magelo-i18n[en_US]
[2012-06-21 10:36:53] Magelo Sync 4.3.0, Copyright (C) 2011 Magelo SA
[2012-06-21 10:36:53] Windows 7 6.1 x86
[2012-06-21 10:36:53] Java version 1.7.0_05
[2012-06-21 10:36:53] America/Chicago, en_US, windows-1252
[2012-06-21 10:36:53]
[2012-06-21 10:36:53] Initialisation des services...
[2012-06-21 10:36:54] Authentification automatique de l'utilisateur...
[2012-06-21 10:36:55] Game Slots : 0 free of 1
[2012-06-21 10:36:55] Utilisateur authentifie : ShadowProwler (PREMIUM)
[2012-06-21 10:36:55] Demarrage des services...
[2012-06-21 10:36:55] Demarrage du service : Content Synchronizer
[2012-06-21 10:36:55] Demarrage du service : Deadlock Hunter
[2012-06-21 10:36:56] Demarrage du service : Recherche de processus
[2012-06-21 10:37:03] Launching EQ 'C:\Users\Public\Sony Online Entertainment\Installed Games\EverQuest\Everquest.exe'
[2012-06-21 10:37:25] Nouveau processus detecte : eqgame.exe[3756]
[2012-06-21 10:37:25] Process found : eqgame.exe
[2012-06-21 10:37:29] Création du moniteur Everquest
[2012-06-21 10:37:29] Demarrage du game monitor : EverQuest
[2012-06-21 10:37:55] Sending game content to server...
[2012-06-21 10:37:55] Objets detectes par GameMonitor (EverQuest 1.3.0) : 0
[2012-06-21 10:37:55] Nouveaux objets detectes : 0
[2012-06-21 10:37:55] Envoi des observations
[2012-06-21 10:39:55] Auto Synchronization triggered for 'Tokana'
[2012-06-21 10:39:55] Synchronisation complete du personnage 'Tokana'
[2012-06-21 10:39:56] Authentification automatique de l'utilisateur...
[2012-06-21 10:39:56] Game Slots : 0 free of 1
[2012-06-21 10:39:56] Utilisateur authentifie : ShadowProwler (PREMIUM)
[2012-06-21 10:39:56] Session reactivee, nouvelle tentative pour: class magelo.zo
[2012-06-21 10:40:01] Unable to retrieve character's status.
magelo.br: java.net.SocketTimeoutException: connect timed out
at magelo.oc.a(oc.java:106)
at magelo.oc.invoke(oc.java:56)
at $Proxy5.a(Unknown Source)
at magelo.zo.a(zo.java:6)
at magelo.zo.b(zo.java:3)
at magelo.to.a(to.java:12)
at magelo.wj.a(wj.java:8)
at magelo.vj.a(vj.java:7)
at magelo.to.a(to.java:3)
at magelo.im.c(im.java:3)
at magelo.rl.c(rl.java:13)
at magelo.rl.a(rl.java:20)
at magelo.im.a(im.java:34)
at magelo.Qg.Qc(Qg.java:266)
at magelo.Qg.i(Qg.java:138)
at magelo.cm.a(cm.java:3)
at magelo.cm.run(cm.java:12)
at java.lang.Thread.run(Unknown Source)
Caused by: java.net.SocketTimeoutException: connect timed out
at java.net.DualStackPlainSocketImpl.waitForConnect(Native Method)
at java.net.DualStackPlainSocketImpl.socketConnect(Unknown Source)
at java.net.AbstractPlainSocketImpl.doConnect(Unknown Source)
at java.net.AbstractPlainSocketImpl.connectToAddress(Unknown Source)
at java.net.AbstractPlainSocketImpl.connect(Unknown Source)
at java.net.PlainSocketImpl.connect(Unknown Source)
at java.net.SocksSocketImpl.connect(Unknown Source)
at java.net.Socket.connect(Unknown Source)
at sun.net.NetworkClient.doConnect(Unknown Source)
at sun.net.www.http.HttpClient.openServer(Unknown Source)
at sun.net.www.http.HttpClient.openServer(Unknown Source)
at sun.net.www.http.HttpClient.<init>(Unknown Source)
at sun.net.www.http.HttpClient.New(Unknown Source)
at sun.net.www.http.HttpClient.New(Unknown Source)
at sun.net.www.protocol.http.HttpURLConnection.getNewHttpClient(Unknown Source)
at sun.net.www.protocol.http.HttpURLConnection.plainConnect(Unknown Source)
at sun.net.www.protocol.http.HttpURLConnection.connect(Unknown Source)
at sun.net.www.protocol.http.HttpURLConnection.getOutputStream(Unknown Source)
at magelo.or.getOutputStream(or.java:26)
at magelo.pr.getOutputStream(pr.java:8)
at magelo.oc.a(oc.java:80)
... 17 more
[2012-06-21 10:40:36] Sending game content to server...
[2012-06-21 10:40:36] Objets detectes par GameMonitor (EverQuest 1.3.0) : 443
[2012-06-21 10:40:36] Nouveaux objets detectes : 443
[2012-06-21 10:40:38] Objets demandes par le serveur : 1
[2012-06-21 10:40:40] null
java.lang.NullPointerException
at magelo.Qg.Qr(Qg.java:592)
at magelo.Qg.Qc(Qg.java:600)
at magelo.Qg.i(Qg.java:138)
at magelo.cm.a(cm.java:3)
at magelo.cm.run(cm.java:12)
at java.lang.Thread.run(Unknown Source)
[2012-06-21 10:40:43] Synchronisation complete du personnage 'Tokana'
[2012-06-21 10:40:43] Sending game content to server...
[2012-06-21 10:40:43] Objets detectes par GameMonitor (EverQuest 1.3.0) : 443
[2012-06-21 10:40:43] Nouveaux objets detectes : 0
[2012-06-21 10:40:43] Envoi des observations
[2012-06-21 10:40:44] Synchronisation de Tokana reussie
[2012-06-21 10:40:46] null
java.lang.NullPointerException
at magelo.Qg.Qr(Qg.java:592)
at magelo.Qg.Qc(Qg.java:600)
at magelo.Qg.i(Qg.java:138)
at magelo.cm.a(cm.java:3)
at magelo.cm.run(cm.java:12)
at java.lang.Thread.run(Unknown Source)
[2012-06-21 10:40:51] null
java.lang.NullPointerException
at magelo.Qg.Qr(Qg.java:592)
at magelo.Qg.Qc(Qg.java:600)
at magelo.Qg.i(Qg.java:138)
at magelo.cm.a(cm.java:3)
at magelo.cm.run(cm.java:12)
at java.lang.Thread.run(Unknown Source)
[2012-06-21 10:40:56] null
...
[2012-06-21 10:54:54] null
java.lang.NullPointerException
at magelo.Qg.Qa(Qg.java:365)
at magelo.Qg.i(Qg.java:414)
at magelo.cm.a(cm.java:3)
at magelo.cm.run(cm.java:12)
at java.lang.Thread.run(Unknown Source)
And just for the record (since I am seeing a number of java references in the log file) I have Version 7 Update 5 of Java.
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Admin
Nbr post: 4235
Register: 2/8/06
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Posted: 6/22/12, 11:26 AM
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Thanks for the log file.
Could you please try to uninstall Java 7 and install instead Java 6 32bits on your computer?
We need to update our system to fully support Java 7 as right now it can cause some issue with Magelo Sync.
Please check also that Magelo Sync is not blocked by your firewall or a proxy, then try again.
Thanks for letting me know how it goes.
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Registered User
Nbr post: 4
Register: 10/12/10
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Posted: 6/22/12, 2:04 PM
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Well, I have reverted back to Java 6, but still having issues with getting my character's guild status correct. And there is no firewall blockage going on, either.
Everything else (gear/skills/AAs/etc) seems to be correct, though.
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Registered User
Nbr post: 4
Register: 10/12/10
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Posted: 7/1/12, 9:07 PM
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This issue has been resolved. All my toons have the proper guild association noted in their sync'd information.
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Admin
Nbr post: 4235
Register: 2/8/06
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Posted: 7/2/12, 7:43 AM
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Thanks ShadowProwler, the issue was probvably resolved with the latest patch we applied on Magelo Sync. Good news 
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