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Messages in topic: Can not install magelo sync
Registered User

Nbr post: 1
Register: 10/24/12
Posted: 10/25/12, 4:46 AM

Hi I can not install magelo sync on either of my computer, its giving me JRE runtime error. I reinstalled latest java version from their website and still it wont let me install sync.

Exactly this is what i get everytime i try to start magelo sync:

No JVM could be found on your system.
please define EXE4j_JAVA_HOME
to point to an installed 64-bit JDK or JRE or download a JRE from www.java.com.

Please help, my trial period ends in 7 days and i would like to atleast try it once. Not sure if I will pay for the service if it is so difficult to run.

Nbr post: 4235
Register: 2/8/06
Posted: 10/26/12, 7:20 AM

Hi omar1975,

You need to have Java 7 installed on your computer in order to run Magelo Sync.
This error message indicates you need to update your Java.

You maybe have a previous version installed on your computer (Java 6?) or it is also possible you have Java 7 32 bits only, while Magelo Sync use the 64 bits by default.

Anyway, please follow the steps to update your Java here: http://eq.magelo.com/faq/view_entry.jspa?faqEntry=5297

No worries about your trial, I will grant your account some extra time to compensate.

Let me know how it goes.