Registered User
Nbr post: 1
Register: 10/8/12
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Posted: 6/20/13, 12:58 PM
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I have been trying to sync my toon but for some reason since the 6/19/2013 patch it is not detecting my toon
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Admin
Nbr post: 4235
Register: 2/8/06
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Posted: 6/20/13, 10:35 PM
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Hi Profitt08,
We patched Magelo Sync few hours ago to cope with the latest game update, applied on June 19.
Could you please try again? If the problem is still there, could you please post the log file of Magelo Sync? You just need to try again to sync your character and press Ctrl+Shift+L to get the log, keeping the focus on Magelo Sync. A window will appear and you can copy its content in your reply.
Thank you
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Registered User
Nbr post: 1
Register: 12/24/08
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Posted: 6/21/13, 11:18 AM
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I am also unable to sync, receiving "an error has occured when syncronizing the characters: null"
Here is the log file info:
[2013-06-21 11:11:11] Could not find: magelo-i18n []
[2013-06-21 11:11:11] Using magelo-i18n[en]
[2013-06-21 11:11:11] Using magelo-i18n[en_US]
[2013-06-21 11:11:11] Magelo Sync 4.4.0, Copyright (C) 2013 Magelo Limited
[2013-06-21 11:11:11] Windows 7 6.1 amd64
[2013-06-21 11:11:11] Java version 1.7.0_09
[2013-06-21 11:11:11] America/New_York, en_US, windows-1252
[2013-06-21 11:11:11]
[2013-06-21 11:11:11] Services initialisation ...
[2013-06-21 11:11:20] Automatic user authentification...
[2013-06-21 11:11:21] Game Slots : 2 free of 8
[2013-06-21 11:11:21] User : babiitank (PREMIUM)
[2013-06-21 11:11:21] Starting services...
[2013-06-21 11:11:21] Starting service : Content Synchronizer
[2013-06-21 11:11:21] Starting service : Deadlock Hunter
[2013-06-21 11:11:22] Starting service : Game session seeker
[2013-06-21 11:11:23] New game session detected : eqgame.exe[2448]
[2013-06-21 11:11:25] Creating Everquest game monitor
[2013-06-21 11:11:25] Starting game monitor : EverQuest 1.4.11
[2013-06-21 11:11:26] [Char] Step -2
[2013-06-21 11:11:27] [Char] Step -1
[2013-06-21 11:11:27] [Char] Step 0
[2013-06-21 11:11:27] [Char] Step 1
[2013-06-21 11:11:27] [Char] Step 2
[2013-06-21 11:11:27] [Char] Step 3
[2013-06-21 11:11:27] [Char] Step 31
[2013-06-21 11:11:27] [Char] Step 32
[2013-06-21 11:11:30] [Char] Step 33
[2013-06-21 11:11:30] [Char] Step 34
[2013-06-21 11:11:30] Shrouded: 0
[2013-06-21 11:11:30] [Char] Step 4
[2013-06-21 11:11:30] Sending game content to server...
[2013-06-21 11:11:30] Detected game objects by GameMonitor (EverQuest 1.4.11) : 656
[2013-06-21 11:11:30] New detected game objects : 656
[2013-06-21 11:11:30] Automatic user authentification...
[2013-06-21 11:11:30] Automatic user authentification...
[2013-06-21 11:11:30] Game Slots : 2 free of 8
[2013-06-21 11:11:30] User : babiitank (PREMIUM)
[2013-06-21 11:11:30] Session reactivated, retrying...
[2013-06-21 11:11:30] Couldnt get character status from server
magelo.ad
[2013-06-21 11:11:31] Game Slots : 2 free of 8
[2013-06-21 11:11:31] User : babiitank (PREMIUM)
[2013-06-21 11:11:31] Session reactivated, retrying...
[2013-06-21 11:11:31] Content sync impossible
magelo.gd
[2013-06-21 11:11:36] Syncing character 'Misary'
[2013-06-21 11:11:36] Sending game content to server...
[2013-06-21 11:11:36] Detected game objects by GameMonitor (EverQuest 1.4.11) : 656
[2013-06-21 11:11:36] New detected game objects : 656
[2013-06-21 11:11:37] Impossible de synchroniser le contenu, synchronisation des personnages interrompue
magelo.gd
[2013-06-21 11:12:08] Browsing ' http://eq.magelo.com'
[2013-06-21 11:12:21] Sending game content to server...
[2013-06-21 11:12:21] Detected game objects by GameMonitor (EverQuest 1.4.11) : 656
[2013-06-21 11:12:21] New detected game objects : 656
[2013-06-21 11:12:21] null
magelo.gd
[2013-06-21 11:17:21] Sending game content to server...
[2013-06-21 11:17:21] Detected game objects by GameMonitor (EverQuest 1.4.11) : 656
[2013-06-21 11:17:21] New detected game objects : 656
[2013-06-21 11:17:22] Automatic user authentification...
[2013-06-21 11:17:22] Game Slots : 2 free of 8
[2013-06-21 11:17:22] User : babiitank (PREMIUM)
[2013-06-21 11:17:22] Session reactivated, retrying...
[2013-06-21 11:17:22] null
magelo.gd
[2013-06-21 11:17:52] Syncing character 'Misary'
[2013-06-21 11:17:52] Sending game content to server...
[2013-06-21 11:17:52] Detected game objects by GameMonitor (EverQuest 1.4.11) : 656
[2013-06-21 11:17:52] New detected game objects : 656
[2013-06-21 11:17:52] Impossible de synchroniser le contenu, synchronisation des personnages interrompue
magelo.gd
[2013-06-21 11:17:57] Opening 'C:\Program Files\Magelo\Magelo Sync\magelo.log'
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Admin
Nbr post: 11402
Register: 5/4/01
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Posted: 6/22/13, 3:31 PM
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Hi Babiitank,
Can you please give it another try, I just patched Magelo Sync and there is a good chance it should work now. If it still does not, please post your log as you did before. Thanks !
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Registered User
Nbr post: 2
Register: 6/22/13
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Posted: 6/22/13, 3:42 PM
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Still having issue described above.
Logs:
[2013-06-22 14:42:11] Configuration initialisation
[2013-06-22 14:42:11] Could not find: magelo-i18n []
[2013-06-22 14:42:11] Using magelo-i18n[en]
[2013-06-22 14:42:11] Using magelo-i18n[en_US]
[2013-06-22 14:42:11] Magelo Sync 4.4.1, Copyright (C) 2013 Magelo Limited
[2013-06-22 14:42:11] Windows 7 6.1 amd64
[2013-06-22 14:42:11] Java version 1.7.0_05
[2013-06-22 14:42:11] America/New_York, en_US, windows-1252
[2013-06-22 14:42:11]
[2013-06-22 14:42:11] Services initialisation ...
[2013-06-22 14:42:54] Automatic user authentification...
[2013-06-22 14:42:54] Game Slots : 0 free of 0
[2013-06-22 14:42:54] User : cjtrim88 (REGISTERED)
[2013-06-22 14:42:54] Starting services...
[2013-06-22 14:42:54] Starting service : Content Synchronizer
[2013-06-22 14:42:54] Starting service : Deadlock Hunter
[2013-06-22 14:42:56] Starting service : Game session seeker
[2013-06-22 14:42:57] New game session detected : eqgame.exe[3888]
[2013-06-22 14:42:58] Creating Everquest game monitor
[2013-06-22 14:42:58] Starting game monitor : EverQuest 1.4.12
[2013-06-22 14:43:54] Sending game content to server...
[2013-06-22 14:43:54] Detected game objects by GameMonitor (EverQuest 1.4.12) : 0
[2013-06-22 14:43:54] New detected game objects : 0
[2013-06-22 14:43:54] Sending observations
[2013-06-22 14:46:31] Stoping game monitor : EverQuest
[2013-06-22 14:48:54] Sending game content to server...
[2013-06-22 14:48:54] Detected game objects by GameMonitor (EverQuest 1.4.12) : 0
[2013-06-22 14:48:54] New detected game objects : 0
[2013-06-22 14:48:54] Sending observations
[2013-06-22 14:53:54] Sending game content to server...
[2013-06-22 14:53:54] Detected game objects by GameMonitor (EverQuest 1.4.12) : 0
[2013-06-22 14:53:54] New detected game objects : 0
[2013-06-22 14:53:54] Sending observations
[2013-06-22 14:58:44] New game session detected : eqgame.exe[1400]
[2013-06-22 14:58:45] Creating Everquest game monitor
[2013-06-22 14:58:45] Starting game monitor : EverQuest 1.4.12
[2013-06-22 14:58:54] Sending game content to server...
[2013-06-22 14:58:54] Detected game objects by GameMonitor (EverQuest 1.4.12) : 0
[2013-06-22 14:58:54] Detected game objects by GameMonitor (EverQuest 1.4.12) : 0
[2013-06-22 14:58:54] New detected game objects : 0
[2013-06-22 14:58:54] Sending observations
[2013-06-22 15:03:03] Stoping game monitor : EverQuest
[2013-06-22 15:03:54] Sending game content to server...
[2013-06-22 15:03:54] Detected game objects by GameMonitor (EverQuest 1.4.12) : 0
[2013-06-22 15:03:54] Detected game objects by GameMonitor (EverQuest 1.4.12) : 0
[2013-06-22 15:03:54] New detected game objects : 0
[2013-06-22 15:03:54] Sending observations
[2013-06-22 15:08:54] Sending game content to server...
[2013-06-22 15:08:54] Detected game objects by GameMonitor (EverQuest 1.4.12) : 0
[2013-06-22 15:08:54] Detected game objects by GameMonitor (EverQuest 1.4.12) : 0
[2013-06-22 15:08:54] New detected game objects : 0
[2013-06-22 15:08:54] Sending observations
[2013-06-22 15:09:03] New game session detected : eqgame.exe[4788]
[2013-06-22 15:09:03] Creating Everquest game monitor
[2013-06-22 15:09:03] Starting game monitor : EverQuest 1.4.12
[2013-06-22 15:13:54] Sending game content to server...
[2013-06-22 15:13:54] Detected game objects by GameMonitor (EverQuest 1.4.12) : 0
[2013-06-22 15:13:54] Detected game objects by GameMonitor (EverQuest 1.4.12) : 0
[2013-06-22 15:13:54] Detected game objects by GameMonitor (EverQuest 1.4.12) : 0
[2013-06-22 15:13:54] New detected game objects : 0
[2013-06-22 15:13:54] Sending observations
[2013-06-22 15:16:06] Stoping game monitor : EverQuest
[2013-06-22 15:18:54] Sending game content to server...
[2013-06-22 15:18:54] Detected game objects by GameMonitor (EverQuest 1.4.12) : 0
[2013-06-22 15:18:54] Detected game objects by GameMonitor (EverQuest 1.4.12) : 0
[2013-06-22 15:18:54] Detected game objects by GameMonitor (EverQuest 1.4.12) : 0
[2013-06-22 15:18:54] New detected game objects : 0
[2013-06-22 15:18:54] Sending observations
[2013-06-22 15:23:54] Sending game content to server...
[2013-06-22 15:23:54] Detected game objects by GameMonitor (EverQuest 1.4.12) : 0
[2013-06-22 15:23:54] Detected game objects by GameMonitor (EverQuest 1.4.12) : 0
[2013-06-22 15:23:54] Detected game objects by GameMonitor (EverQuest 1.4.12) : 0
[2013-06-22 15:23:54] New detected game objects : 0
[2013-06-22 15:23:54] Sending observations
[2013-06-22 15:26:26] New game session detected : eqgame.exe[4612]
[2013-06-22 15:26:27] Creating Everquest game monitor
[2013-06-22 15:26:27] Starting game monitor : EverQuest 1.4.12
[2013-06-22 15:27:45] Stoping game monitor : EverQuest
[2013-06-22 15:28:47] New game session detected : eqgame.exe[3404]
[2013-06-22 15:28:48] Creating Everquest game monitor
[2013-06-22 15:28:48] Starting game monitor : EverQuest 1.4.12
[2013-06-22 15:28:54] Sending game content to server...
[2013-06-22 15:28:54] Detected game objects by GameMonitor (EverQuest 1.4.12) : 0
[2013-06-22 15:28:54] Detected game objects by GameMonitor (EverQuest 1.4.12) : 0
[2013-06-22 15:28:54] Detected game objects by GameMonitor (EverQuest 1.4.12) : 0
[2013-06-22 15:28:54] Detected game objects by GameMonitor (EverQuest 1.4.12) : 0
[2013-06-22 15:28:54] Detected game objects by GameMonitor (EverQuest 1.4.12) : 0
[2013-06-22 15:28:54] New detected game objects : 0
[2013-06-22 15:28:54] Sending observations
[2013-06-22 15:29:50] [Char] Step -2
[2013-06-22 15:29:50] [Char] Step -1
[2013-06-22 15:29:50] [Char] Step 0
[2013-06-22 15:29:50] [Char] Step 1
[2013-06-22 15:29:51] [Char] Step 2
[2013-06-22 15:29:51] [Char] Step 3
[2013-06-22 15:29:51] [Char] Step 31
[2013-06-22 15:29:51] [Char] Step 32
[2013-06-22 15:29:53] [Char] Step 33
[2013-06-22 15:29:53] [Char] Step 34
[2013-06-22 15:29:53] Shrouded: 0
[2013-06-22 15:29:53] [Char] Step 4
[2013-06-22 15:29:53] Sending game content to server...
[2013-06-22 15:29:53] Detected game objects by GameMonitor (EverQuest 1.4.12) : 0
[2013-06-22 15:29:53] Detected game objects by GameMonitor (EverQuest 1.4.12) : 0
[2013-06-22 15:29:53] Detected game objects by GameMonitor (EverQuest 1.4.12) : 0
[2013-06-22 15:29:53] Detected game objects by GameMonitor (EverQuest 1.4.12) : 0
[2013-06-22 15:29:53] Detected game objects by GameMonitor (EverQuest 1.4.12) : 571
[2013-06-22 15:29:53] New detected game objects : 571
[2013-06-22 15:29:54] Game objects asked: 92
[2013-06-22 15:33:54] Sending game content to server...
[2013-06-22 15:33:54] Detected game objects by GameMonitor (EverQuest 1.4.12) : 0
[2013-06-22 15:33:54] Detected game objects by GameMonitor (EverQuest 1.4.12) : 0
[2013-06-22 15:33:54] Detected game objects by GameMonitor (EverQuest 1.4.12) : 0
[2013-06-22 15:33:54] Detected game objects by GameMonitor (EverQuest 1.4.12) : 0
[2013-06-22 15:33:54] Detected game objects by GameMonitor (EverQuest 1.4.12) : 974
[2013-06-22 15:33:54] New detected game objects : 403
[2013-06-22 15:33:55] Game objects asked: 403
[2013-06-22 15:33:57] Sending observations
[2013-06-22 15:38:54] Sending game content to server...
[2013-06-22 15:38:54] Detected game objects by GameMonitor (EverQuest 1.4.12) : 0
[2013-06-22 15:38:54] Detected game objects by GameMonitor (EverQuest 1.4.12) : 0
[2013-06-22 15:38:54] Detected game objects by GameMonitor (EverQuest 1.4.12) : 0
[2013-06-22 15:38:54] Detected game objects by GameMonitor (EverQuest 1.4.12) : 0
[2013-06-22 15:38:54] Detected game objects by GameMonitor (EverQuest 1.4.12) : 974
[2013-06-22 15:38:54] New detected game objects : 0
[2013-06-22 15:38:54] Sending observations
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Admin
Nbr post: 4235
Register: 2/8/06
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Posted: 6/24/13, 12:56 AM
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Hi cjtrim88,
From the log it appears you are multiboxing 5 accounts. To isolate the issue, could you please retry with a single account and repost your log? Thanks in advance.
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Registered User
Nbr post: 2
Register: 6/22/13
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Posted: 7/2/13, 9:04 PM
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[2013-07-02 20:55:49] Could not find: magelo-i18n []
[2013-07-02 20:55:49] Using magelo-i18n[en]
[2013-07-02 20:55:49] Using magelo-i18n[en_US]
[2013-07-02 20:55:49] Magelo Sync 4.4.1, Copyright (C) 2013 Magelo Limited
[2013-07-02 20:55:49] Windows 7 6.1 amd64
[2013-07-02 20:55:49] Java version 1.7.0_05
[2013-07-02 20:55:49] America/New_York, en_US, windows-1252
[2013-07-02 20:55:49]
[2013-07-02 20:56:12] Services initialisation ...
[2013-07-02 20:56:20] Automatic user authentification...
[2013-07-02 20:56:21] Game Slots : 0 free of 0
[2013-07-02 20:56:21] User : cjtrim88 (REGISTERED)
[2013-07-02 20:56:21] Starting services...
[2013-07-02 20:56:21] Starting service : Content Synchronizer
[2013-07-02 20:56:21] Starting service : Deadlock Hunter
[2013-07-02 20:56:22] Starting service : Game session seeker
[2013-07-02 20:57:21] Sending game content to server...
[2013-07-02 20:57:21] New detected game objects : 0
[2013-07-02 20:57:21] Sending observations
[2013-07-02 20:59:17] New game session detected : eqgame.exe[3480]
[2013-07-02 20:59:19] Creating Everquest game monitor
[2013-07-02 20:59:20] Starting game monitor : EverQuest 1.4.13
[2013-07-02 21:00:35] [Char] Step -2
[2013-07-02 21:00:35] [Char] Step -1
[2013-07-02 21:00:35] [Char] Step 0
[2013-07-02 21:00:35] [Char] Step 1
[2013-07-02 21:00:36] [Char] Step 2
[2013-07-02 21:00:36] [Char] Step 3
[2013-07-02 21:00:36] [Char] Step 31
[2013-07-02 21:00:36] [Char] Step 32
[2013-07-02 21:00:38] [Char] Step 33
[2013-07-02 21:00:38] [Char] Step 34
[2013-07-02 21:00:38] Shrouded: 0
[2013-07-02 21:00:38] [Char] Step 4
[2013-07-02 21:00:38] Auto Synchronization triggered for 'Totalie'
[2013-07-02 21:00:38] Syncing character id only 'Totalie'
[2013-07-02 21:00:38] Sending game content to server...
[2013-07-02 21:00:38] Detected game objects by GameMonitor (EverQuest 1.4.13) : 579
[2013-07-02 21:00:38] New detected game objects : 579
[2013-07-02 21:00:39] Game objects asked: 142
[2013-07-02 21:00:39] Sending observations
[2013-07-02 21:00:40] Totalie has been synced successfully!
[2013-07-02 21:00:40] Sending game content to server...
[2013-07-02 21:00:40] Detected game objects by GameMonitor (EverQuest 1.4.13) : 579
[2013-07-02 21:00:40] New detected game objects : 0
[2013-07-02 21:02:21] Sending game content to server...
[2013-07-02 21:02:21] Detected game objects by GameMonitor (EverQuest 1.4.13) : 579
[2013-07-02 21:02:21] New detected game objects : 0
[2013-07-02 21:02:21] Sending observations
[2013-07-02 21:04:42] Syncing character id only 'Totalie'
[2013-07-02 21:04:42] Sending game content to server...
[2013-07-02 21:04:42] Detected game objects by GameMonitor (EverQuest 1.4.13) : 982
[2013-07-02 21:04:42] New detected game objects : 403
[2013-07-02 21:04:42] Game objects asked: 403
[2013-07-02 21:04:43] Sending observations
[2013-07-02 21:04:44] Totalie has been synced successfully!
[2013-07-02 21:04:48] Browsing ' http://eq.magelo.com/profile/2685208'
[2013-07-02 21:05:00] Opening 'C:\Program Files\Magelo\Magelo Sync\magelo.log'
[2013-07-02 21:05:29] Opening 'C:\Program Files\Magelo\Magelo Sync\magelo.log'
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Admin
Nbr post: 4235
Register: 2/8/06
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Posted: 7/2/13, 10:56 PM
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Hi cjtrim88,
Your log file indicates your character has been correctly synchronized. The sync was not the issue... with a free account only the identity of the character is updated. You need a premium account in order to fully sync your character, or you can still do it manually for free (my characters > edit).
I can recommend you to take our 10-day trial offer to try out all the premium features now.
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