Registered User
Nbr post: 4
Register: 4/18/12
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Posted: 5/29/14, 2:02 PM
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my synch button is grayed out and it will not synch my toon.
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Admin
Nbr post: 4235
Register: 2/8/06
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Posted: 5/30/14, 12:06 AM
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First time ever in 10 years I see that kind of issue! Interesting 
Could you please try again and press "ctrl + shift + L" to get the log of Magelo Sync. You can copy its content in your reply.
Thank you elkrezz
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Registered User
Nbr post: 4
Register: 4/18/12
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Posted: 5/31/14, 10:03 PM
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[2014-05-31 21:02:21] Could not find: magelo-i18n []
[2014-05-31 21:02:21] Using magelo-i18n[en]
[2014-05-31 21:02:21] Using magelo-i18n[en_US]
[2014-05-31 21:02:21] Magelo Sync 4.4.1, Copyright (C) 2013 Magelo Limited
[2014-05-31 21:02:21] Windows 7 6.1 amd64
[2014-05-31 21:02:21] Java version 1.7.0_55
[2014-05-31 21:02:21] America/Chicago, en_US, windows-1252
[2014-05-31 21:02:21]
[2014-05-31 21:02:21] Services initialisation ...
[2014-05-31 21:02:22] Automatic user authentification...
[2014-05-31 21:02:23] Game Slots : 0 free of 3
[2014-05-31 21:02:23] User : elkrezz (PREMIUM)
[2014-05-31 21:02:23] Starting services...
[2014-05-31 21:02:23] Starting service : Content Synchronizer
[2014-05-31 21:02:23] Starting service : Deadlock Hunter
[2014-05-31 21:02:24] Starting service : Game session seeker
[2014-05-31 21:02:25] New game session detected : eqgame.exe[4656]
[2014-05-31 21:02:26] Creating Everquest game monitor
[2014-05-31 21:02:26] Starting game monitor : EverQuest 1.4.44
[2014-05-31 21:02:27] [Char] Step -2
[2014-05-31 21:02:28] [Char] Step -1
[2014-05-31 21:02:28] [Char] Step 0
[2014-05-31 21:02:28] [Char] Step 1
[2014-05-31 21:02:29] [Char] Step 2
[2014-05-31 21:02:29] [Char] Step 3
[2014-05-31 21:02:29] [Char] Step 31
[2014-05-31 21:02:29] [Char] Step 32
[2014-05-31 21:02:32] [Char] Step 33
[2014-05-31 21:02:32] [Char] Step 34
[2014-05-31 21:02:32] Shrouded: 0
[2014-05-31 21:02:32] [Char] Step 4
[2014-05-31 21:02:32] Sending game content to server...
[2014-05-31 21:02:32] Detected game objects by GameMonitor (EverQuest 1.4.44) : 647
[2014-05-31 21:02:32] New detected game objects : 647
[2014-05-31 21:02:33] Game objects asked: 9
[2014-05-31 21:03:23] Sending game content to server...
[2014-05-31 21:03:23] Detected game objects by GameMonitor (EverQuest 1.4.44) : 647
[2014-05-31 21:03:23] New detected game objects : 0
[2014-05-31 21:03:23] Sending observations
[2014-05-31 21:03:23] 1 observations for GameMonitor (EverQuest 1.4.44)
[2014-05-31 21:04:13] Opening 'C:\Program Files\Magelo\Magelo Sync\magelo.log'
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Registered User
Nbr post: 4
Register: 4/18/12
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Posted: 5/31/14, 10:04 PM
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okay if i change my icon on my destop to any thing but small the login screen will not let me put in my info. Also now I get to where I can sync but i press the icon and nothing happens .
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Advisor
Nbr post: 1637
Register: 8/31/01
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Posted: 6/2/14, 5:18 PM
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I'm wondering if there is a connectivity issue here, ie: port blocked for internet traffic. Does the Magelo Sync program find your character? Such as, is your character's name displayed, zone they are in, etc?
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Magelo profile #725 - Born July 1 1999, Magelo on August 31 2001
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Admin
Nbr post: 4235
Register: 2/8/06
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Posted: 6/3/14, 10:27 PM
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The log file indicates you have no more game slots available, so that might be the issue. You just need to go in your account page and reset your game slots. Then try again to use Magelo Sync and let us know how it goes.
If you need more info about game slots, please have a look to this FAQ entry: What are game slots?
Thanks
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Advisor
Nbr post: 1637
Register: 8/31/01
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Posted: 6/4/14, 2:36 AM
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The character would still be able to be used with Magelo Sync - how else would new characters be created, and level/AA/etc sync since we cannot manually edit them. You will sync and receive an error stating something in the effect of your have reached your account slot limit, or something. I don't recall what it is. 
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Magelo profile #725 - Born July 1 1999, Magelo on August 31 2001
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Admin
Nbr post: 4235
Register: 2/8/06
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Posted: 6/4/14, 3:38 AM
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Thank you Fenthen, you are definitively right about the game slots.
elkrezz, our log indicates you successfully synchronize your character on the first of June. So do you still have an issue? Thank you for keeping us posted.
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Registered User
Nbr post: 4
Register: 4/18/12
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Posted: 6/4/14, 8:23 PM
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I have 3 toons. Elkrez, elkbonez, elksong and for some reason I can sink elkrez but will not syn the other two I have to log in 1 a time and do it manual so please close this issue.
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