Registered User
Nbr post: 98
Register: 11/12/01
|
|
Posted: 11/8/06, 9:57 AM
|
|
|
"..thank you so much for your fidelity, trust and support during all those years..." --Magelo
Too bad you have violated that trust by ignoring our privacy and releasing private information to the public and third parties.
"...Were not a corporation..." --Magelo
That is apparent; a corporation in this century recognizes the serious business and legal ramifications of their actions.
"...We are a community, we are YOUR community..." --Magelo
Not any longer. The cancellation of my Premium subscription is imminent under my "private" username. At which time please cease and desist from the storage, reproduction and propagation (to any affiliated or non-affiliated, third-party entities) of any "Individually identifiable information" related to my account; including, but not limited to, credit card numbers, electronic mail addresses, billing addresses, telephone numbers, first names, middle initials, last names and internet protocol (IP) addresses.
"...Magelo assumes no responsibility for any breach of security to this data..." --Magelo
Huh?
|
[Nilbus Oberlovyn|http:\\eq.magelo.com\profile\246758]
Master Tinkerer and Primal Elementalist - Tunare
|
|
Registered User
Nbr post: 176
Register: 11/25/01
|
|
Posted: 11/8/06, 11:09 AM
|
|
|
I'm glad that my premium access won't run out soon. I think it's a very bad time to be raising the subscription cost. Many users (myself included) have supported Magelo for a long time while promises were being made and broken left and right.
Now, after a delay of two years, the new site is finally live, though incomplete and not as reliable as the old site (yet), and before everyone (and everything) settles in, the subscription cost is raised.
Granted, $25 still isn't "much", but it undoubtedly presents a much higher mental barrier than the old price. Especially for a product that is, as of yet, unfinished and unproven.
To be blatantly honest, it appears to me that you (Jelan et al) wanted to trick your "community". Those who wanted to wait with their premium subscription (or let it lapse) until the new site was live – due to the old one being outdated and unsupported – are now screwed and have to pay more than twice the original price. Had you truly valued your community instead of wanting to make a quick buck off the new site, you would have announced the price increase in advance and thus at least given people a chance to subscribe at the old price.
Personally, I think you should have waited with the price increase until the WoW and EQ2 sites and clients (that you have been promising us for two years) are done, or at the very least, in beta.
On a side note, when did Magelo turn into a Hong Kong mailbox company?
|
Yaxa Brightmoon
Arch Arcanist of Maelin Starpyre
|
|
Advisor
Nbr post: 449
Register: 5/6/01
|
|
Posted: 11/8/06, 1:28 PM
|
|
|
Moklianne,
I would add the fact that in order to compare our price with the one at EQPlayer we have to take into account that with Magelo you can have up to three games slots. To use EQP for three accounts it would cost you $71.28 only for the ranking and the profiles, and $107.64 all inclusive
Violated,
I dont know what kind of plant or troll you are and honestly I dont care. If you have issues in using Magelo I will suggest that you post them with your real username, either on the forum, or to our tech support if you are a Premium subscriber.
That is said, your pathetic attempts to discredit Magelo on this forum and on the beta forum are as lame as they can be, youre a few years late mate. I am too looking forward the end of your subscription and do not worry, no personal data will be ever transmitted since, well, we never asked and saved any of those anyhow (huh). Bye now.
Euphorion,
That is why we have greatly improved the non Premium offer, to offer a good alternative to the Premium features. Take a look at how easy is now to create and manage a character manually now. I will spare you the numbers of hours we have worked hard to provide the best tool possible at zero cost and I believe we have achieved our goal.
About the guild roster, what you are saying is incorrect. Anyone, Premium or not can use Magelo Update to update its guild tag and to be automatically added in its guild roster. Simply launch MU, log your character and voila, no need to synchronize.
The Ranking topic is actually discussed on this thread: http://eq.magelo.com/forum/messages.jspa?topic=330 . You are more than welcome to come and share your thoughts on the matter.
Yaxa,
And we thank you for that. Believe me or not, we know by name most of the users that were here for years and your opinion is valuable.
But honestly, in no way whatsoever we decided to trick the community. A price change, especially when it rises, is never an easy thing to accept even if the cost is still low. But at one time or another we have to announce that change and considering the Premium subscription is not charged monthly nor recurrently the impact on our users is quite mitigated to say the least. How many subscriptions do you think did come to an end between the beta and the live update? Not many. At least not to justify what you call a way to make quick bucks on our users back.
As for new features, we have improved the site and the profiles by a whole lot. We have added already many features and more are coming. Yes, were having a few glitches post launch, but honestly their not much considering the size of the web site and theyre fixing them pretty fast.
I think we need to put things back in the perspective. Yes, $25 is quite a change but it is still very affordable considering the quality service proposed. I am myself involved in several communities, like gaming websites, guild boards, etc. It is very common that those communities are raising funds through donations or others to keep their projects alive. As a member of several of them I found myself supporting up to 20 bucks per year just to keep a forum alive. And Im glad I did because even if its only a forum, those guys are working extra time to provide a quality place for gamers like me.
The truth is that everyone in this team is truly dedicated to this project. Just take a look around, we are very active, responsive, were working hard, we do not pop ads and banners everywhere and we provide what I strongly believe to be an excellent service. In all honesty, I still have to find RL companies that provide the level of customer care and service that community websites offers, should it be by Magelo or by others willing to bring the same quality.
|
—
Every man dies. Not every man really lives.
|
|
Registered User
Nbr post: 4
Register: 2/16/02
|
|
Posted: 11/8/06, 2:59 PM
|
|
|
All well said, but I must admit, as a new premium user from only a couple of months ago, I've not had the chance to use this Magelo system I've paid for much.
I appreciate new versions and all that, but during all this time, no matter how it needs to be said, my Magelo update hasn't been working, and as of this time, it's still not working.
I'd of been financially better off using the non-premium version and manually updating my Magelo than paying to beta test this.
So, keep at it, do whatever it is you lot are doing to make things work, but please appreciate that as customers we're feeling very badly ripped off with the price hike being announced whilst the systems broken.
|
|
|
|
Advisor
Nbr post: 5271
Register: 11/14/01
|
|
Posted: 11/8/06, 6:26 PM
|
|
|
|
While I do appreciate your sentiment, I do hope that you also realise that during the whole downtime (from release of the expansion to release of this website), the Premium time had been frozen. Every Premium account that entered this downtime only had its time starting to tick again when this new version of the site came live.
|
|
|
|
Registered User
Nbr post: 23
Register: 2/9/05
|
|
Posted: 11/8/06, 10:00 PM
|
|
|
"still very affordable considering the quality service proposed"
I think this is one of the main points you seem to be missing. People are not big on paying for a service that is "proposed". When you get to a point where you can say "still very affordable considering the quality services we provide" THEN would be the time to look at raising your prices.
|
|
|
|
Premium User
Nbr post: 20
Register: 9/30/04
|
|
Posted: 11/8/06, 11:49 PM
|
|
|
What I don't understand is this:
- Doubled the price
- Promise to create profiles for other games
Why am I paying double to have YOU work on getting WoW and EQ2 profiles working? I don't play them yet this means the loss of programmers for any EQ enhancements you may have for us in the profiles. I'm sorry, but spreading yourself to 3 or more game profile system means the level of proficiency for the EQ falls. Deny if you will, but that's what happens.
The thing I'm not sure: when did you drop slots from 5 to 3? Because you can wipe your slots clean justifies the loss? Unbelievable.
Look, if you would have said: We have to raise the subscription rate to $15.99 but this only entitles you to use EQ profiles in your slots. For profiles in other games, you can either pay this for each game OR $24.95 for any game in the slots.
Then I would have happily paid the lower rate. If I ever found the need to have more than one game profile, I would have gladly paid the higher price. See, that's how EQ does it, you can pay for each game or get a Station Pass (which only allows you to play one game a time).
I'm sorry that you found it necessary to do all this after the fact. I find it underhanded and when my subscription runs out next year, i won't renew ever. Is this how business conduct themselves in your country or is this just you? I'm curious.
|
|
|
|
Registered User
Nbr post: 49
Register: 2/14/02
|
|
Posted: 11/9/06, 5:33 AM
|
|
|
I don't understand the logic of raising the price and claiming it gives access to "all current and future features." We were already paying $12/yr for the current ones, and why can't we decide whether we want the "future features" when they're actually released?
As it stands, we are (assuming we renew our premium memberships) paying for features that haven't been released yet. Since we were already paying for the current features. The only thing changing is the price, and the addition of some sort of vague promise of "future features" that we aren't even able to evaluate, since they don't exist yet.
I've been a longtime premium subscriber, and among the first to defend you when people bitch and moan about stupid stuff, but this...is a bit ridiculous.
|
|
|
Registered User
Nbr post: 90
Register: 10/6/02
|
|
Posted: 11/9/06, 6:30 AM
|
|
|
While the price change won't affect me until next summer, I have to say I'm with the team that questions the timing. At least let the new site get up, running, and stabilized enough to be considered a "Gold" product before you raise the price. And the concept of paying for "future features" is a bit bogus too, as that's what we've been doing all along... paying for the upkeep and development of Magelo.
Honestly, I can't object to a price hike... but the timing and amount of this one I can't say that I care much for. I don't think we should be paying $25 a month before the other game channels come out... and like others, I'd like to see a pricing scale for those of us that have no plans at all of ever using the other game channels.
|
|
|
Registered User
Nbr post: 2
Register: 4/7/04
|
|
Posted: 11/9/06, 2:10 PM
|
|
|
While I do appreciate your sentiment, I do hope that you also realise that during the whole downtime (from release of the expansion to release of this website), the Premium time had been frozen. Every Premium account that entered this downtime only had its time starting to tick again when this new version of the site came live.
I am sorry. This seems rather incorrect. I received the following in the middle of beta:
From: "Magelo" <noreply@magelo.com>
To: "Aelfin"
Subject: Your Magelo premium membership has expired
Date: Mon, 16 Oct 2006 21:04:37 +0200
A quick email to let you know that your premium membership for Magelo
EQ services has just expired.
Regards
Jelan
|
|
|
|
Advisor
Nbr post: 5271
Register: 11/14/01
|
|
Posted: 11/10/06, 4:06 AM
|
|
|
|
Aelfin, bring that up to Jelan if you can. That is contrary to what the News posts (on the old site) indicated. Your Premium timer should have been frozen for the time between the release of the latest EQ expansion and the beta site being turned live.
|
|
|
|
Registered User
Nbr post: 11
Register: 5/3/02
|
|
Posted: 11/13/06, 9:58 AM
|
|
|
I've deleted my Profile for Ompy. Remove my account Ompy Trompe fully and that immeditally since
you are not giving us the opportunity to remove and cancel the accounts by ourselves.
Furthermore you need to add some more contact data in your kinda incomplete impressum as
company.
Signed Ompy Trompe, ex Profile 215754
|
|
|
|
Admin
Nbr post: 11397
Register: 5/4/01
|
|
Posted: 11/13/06, 12:08 PM
|
|
|
|
Aelfin, i granted you one month, your account expired few days before we upgraded all premium accounts. you are a few in this situation and we of course correct it as soon as possible.
|
|
|
|
Registered User
Nbr post: 91
Register: 10/31/01
|
|
Posted: 11/13/06, 2:05 PM
|
|
|
if you pay 14.95 a month per eq account, thats 179$ a year.
The 99$ a year deal makes 24$ a year seem like 1/4, but to most people its 1/6.
|
[Dyfrin|javascript:channelProfile("eq",26510)]
Half-Elf Lyricist
|
|
Registered User
Nbr post: 8
Register: 10/24/02
|
|
Posted: 11/13/06, 8:05 PM
|
|
|
Yes, $25 is quite a change but it is still very affordable considering the quality service proposed.
$25 is indeed a fantastic price ... if I had any intentions of playing all three games, or even two of them for that matter.
The EQPlayers pricing model is indeed goofy and confusing, and I certainly don't recommend emulating that. That said, a basic "pay X amount for all Magelo features pertaining to (game)" system would work fine. Those who need profiles for more than one game can purchase access to premium features for multiple channels, optionally with some sort of discount program. Really $12/year for all features per channel would work wonders.
Maybe you need to raise subscription rates anyway. Server/development costs may be going up, and $12/year won't cut it at all. I have no problem with rate increases pertaining to EQ, but please don't market this as "a great price for all of our channels" because frankly it makes me feel like I'm paying for a ton of content I have no use for.
|
|
|
|
