Registered User
Nbr post: 1
Register: 4/13/02
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Posted: 10/28/16, 9:30 PM
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So far I have reloaded both 32 and 64 bit versions of java and I have reloaded magelo sync. No matter what I do I keep getting this error. My firewall is off. This is a brand new install of windows 7. Not sure what else to try. This is the only thing having a problem so far. Here is my log file from one of the times I have tried to run it. What am I missing?
Oct 28, 2016 7:34:05 PM com.magelo.update.launcher.Launcher run
SEVERE: Unable to retrieve start descriptor.
com.magelo.update.launcher.exception.DownloadException: Connection failure (host=www.magelocdn.com)
at com.magelo.update.launcher.Downloader.download(Downloader.java:111)
at com.magelo.update.launcher.Launcher.run(Launcher.java:109)
at com.magelo.update.launcher.Launcher.main(Launcher.java:70)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
at java.lang.reflect.Method.invoke(Unknown Source)
at com.exe4j.runtime.LauncherEngine.launch(Unknown Source)
at com.exe4j.runtime.WinLauncher.main(Unknown Source)
Caused by: java.io.IOException: Server returned HTTP response code: 403 for URL: http://www.magelocdn.com/sync/launcher/16/sync.launch?16.1477704845219
at sun.net.www.protocol.http.HttpURLConnection.getInputStream0(Unknown Source)
at sun.net.www.protocol.http.HttpURLConnection.getInputStream(Unknown Source)
at com.magelo.update.launcher.Downloader.download(Downloader.java:80)
... 8 more
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Registered User
Nbr post: 8
Register: 9/22/01
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Posted: 10/28/16, 11:37 PM
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Im getting network failure as well and this message
The launcher was unable to download a required file (/sync/launcher/17/sync.launch?17.1477712592109). If it is the first time this problem occurs, try running Magelo Sync once again.
Ive tried re running it a bunch of times but its the same.. it was working yesterday!
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Registered User
Nbr post: 1
Register: 5/9/06
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Posted: 10/29/16, 4:12 AM
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I am having the same problem as reyek same message
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Registered User
Nbr post: 3
Register: 11/4/15
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Posted: 10/29/16, 5:17 AM
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I am also getting network error message any ETA on a fix?
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Registered User
Nbr post: 10
Register: 2/14/14
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Posted: 10/29/16, 10:31 AM
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Getting same message anyone know how to fix it?
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Registered User
Nbr post: 3
Register: 10/3/15
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Posted: 10/29/16, 4:59 PM
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I've also been getting this since yesterday (first time I synced since last working attempt). Error reads as below and says Network Failure in red.
The launcher was unable to download a required file
(/sync/launcher/16/sync.launch?16.1477775088076).
If it is the first time this problem occurs, try running Magelo Sync once again. Go to www.magelo.com and check the forums for further help.
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Registered User
Nbr post: 1
Register: 9/23/15
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Posted: 10/29/16, 5:33 PM
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Is there a fix for this issue yet?
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Registered User
Nbr post: 7
Register: 9/15/05
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Posted: 10/29/16, 8:01 PM
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The launcher was unable to download a required file (/sync/launcher/17/sync.launch?17.1477785313806).
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Registered User
Nbr post: 3
Register: 8/28/16
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Posted: 10/30/16, 8:08 PM
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The launcher was unable to download a required file (/sync/launcher/17/sync.launch?17.1477872768935).
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Admin
Nbr post: 11467
Register: 5/4/01
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Posted: 10/30/16, 9:45 PM
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Fixed, we changed our CDN provider and they had a default settings preventing our client from interacting with it...
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