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Messages in topic: Network failure error
Mistweave
Premium User

Nbr post: 10
Register: 6/24/05
Posted: 10/29/16, 2:38 PM

I have not been able to use sync for the last two days. I went to the error file and copied the error log. I even went to the url given and down loaded the missing file but was unsure of where to put it to make anything work. I am not technically gifted so quit playing around for fear of making things worse. The error log follows:

Oct 29, 2016 11:40:23 AM com.magelo.update.launcher.Launcher run
SEVERE: Unable to retrieve start descriptor.
com.magelo.update.launcher.exception.DownloadException: Connection failure (host=www.magelocdn.com)
at com.magelo.update.launcher.Downloader.download(Downloader.java:111)
at com.magelo.update.launcher.Launcher.run(Launcher.java:109)
at com.magelo.update.launcher.Launcher.main(Launcher.java:70)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
at java.lang.reflect.Method.invoke(Unknown Source)
at com.exe4j.runtime.LauncherEngine.launch(Unknown Source)
at com.exe4j.runtime.WinLauncher.main(Unknown Source)
Caused by: java.io.IOException: Server returned HTTP response code: 403 for URL: http://www.magelocdn.com/sync/launcher/17/sync.launch?17.1477766423606
at sun.net.www.protocol.http.HttpURLConnection.getInputStream0(Unknown Source)
at sun.net.www.protocol.http.HttpURLConnection.getInputStream(Unknown Source)
at com.magelo.update.launcher.Downloader.download(Downloader.java:80)
... 8 more

Thanks for looking into this and just let me know if there is something I need to do on my end.
Kiyann
Registered User

Nbr post: 7
Register: 4/20/02
Posted: 10/29/16, 6:00 PM

I am having an identical issue. It just started yesterday for me.

Dragonbone
Registered User

Nbr post: 7
Register: 11/30/09
Posted: 10/29/16, 6:31 PM

I have this problem too, but tried to follow what someone else posted about downloading a file and putting it somewhere, firstly, all I get is a thing called 'sync.launch' is this what I need? secondly, where does it go, I tried popping it in the Magelo programme file on my C: but all I get is the same result, I also popped it into one of the sub files, same problem, so an idiots guide as to how to fix this would be much appreciated, I haven't subscribed to premium for a long time because all I have had is problems trying to get this to run for months, even say years, so till I know it works, then I am not prepared to re-subscribe, sorry.
Calandar Stargazer
Premium User

Nbr post: 7
Register: 9/15/05
Posted: 10/29/16, 7:59 PM

The launcher was unable to download a required file (/sync/launcher/17/sync.launch?17.1477785313806).

Corwyhn
Registered User

Nbr post: 1
Register: 8/1/14
Posted: 10/30/16, 1:30 AM

Looks to be the same problem for me.


Oct 30, 2016 1:30:58 AM com.magelo.update.launcher.Launcher run
SEVERE: Unable to retrieve start descriptor.
com.magelo.update.launcher.exception.DownloadException: Connection failure (host=www.magelocdn.com)
at com.magelo.update.launcher.Downloader.download(Downloader.java:111)
at com.magelo.update.launcher.Launcher.run(Launcher.java:109)
at com.magelo.update.launcher.Launcher.main(Launcher.java:70)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
at java.lang.reflect.Method.invoke(Unknown Source)
at com.exe4j.runtime.LauncherEngine.launch(Unknown Source)
at com.exe4j.runtime.WinLauncher.main(Unknown Source)
Caused by: java.io.IOException: Server returned HTTP response code: 403 for URL: http://www.magelocdn.com/sync/launcher/16/sync.launch?16.1477805458034
at sun.net.www.protocol.http.HttpURLConnection.getInputStream0(Unknown Source)
at sun.net.www.protocol.http.HttpURLConnection.getInputStream(Unknown Source)
at com.magelo.update.launcher.Downloader.download(Downloader.java:80)
... 8 more

Kittieyes
Registered User

Nbr post: 3
Register: 10/26/16
Posted: 10/30/16, 11:11 AM

Having the same problem last two days, can not get it to sync. I know nothing about computers, thus am of no help at all. I did do what screen said to, which was try again, I did four times. I came to site and tried reload, did not work, came here hopeful for fix ... need help, please.

I was a Magelo user from the start, back in the day.
Started EQ again, and attempted to log in and my
account was not here. My main back then was Kittieyes,
a Druid Wood Elf (Prior Magelo 755701). Current
Magelo 3697990. But then it got changed again, now is 4162234. Love EQ and Magelo. Now my main is a Mage, Angelmage, level 120.
Lloren
Registered User

Nbr post: 4
Register: 2/16/02
Posted: 10/30/16, 11:48 AM

Same error message here:

This looks like Java doesn't like something along the way and blocks the connect since I can download that URI from the browser.

Oct 30, 2016 11:39:11 AM com.magelo.update.launcher.Launcher run
SEVERE: Unable to retrieve start descriptor.
com.magelo.update.launcher.exception.DownloadException: Connection failure (host=www.magelocdn.com)
at com.magelo.update.launcher.Downloader.download(Downloader.java:111)
at com.magelo.update.launcher.Launcher.run(Launcher.java:109)
at com.magelo.update.launcher.Launcher.main(Launcher.java:70)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
at java.lang.reflect.Method.invoke(Unknown Source)
at com.exe4j.runtime.LauncherEngine.launch(Unknown Source)
at com.exe4j.runtime.WinLauncher.main(Unknown Source)
Caused by: java.io.IOException: Server returned HTTP response code: 403 for URL: http://www.magelocdn.com/sync/launcher/17/sync.launch?17.1477841951844
at sun.net.www.protocol.http.HttpURLConnection.getInputStream0(Unknown Source)
at sun.net.www.protocol.http.HttpURLConnection.getInputStream(Unknown Source)
at com.magelo.update.launcher.Downloader.download(Downloader.java:80)
... 8 more


Lloren Lightbringer (Saryrn)
Ah, I feel much better now...
Geroblue
Registered User

Nbr post: 44
Register: 7/14/07
Posted: 10/30/16, 1:24 PM

I'm getting the same error. The Sync window says 'Network Error' in red and then says it cannot download a file.

The launcher was unable to download a required file (/sync/launcher/16/sync.launch?16.1477848656459).


'through the thorns to the stars' Ghost in the Shell anime
Angahran
Premium User

Nbr post: 8
Register: 5/7/02
Posted: 10/30/16, 1:43 PM

Same issue here.
The launcher was unable to download a required file (/sync/launcher/16/sync.launch?16.1477849642526). If it is the first time this problem occurs, try running Magelo Sync once again. Go to www.magelo.com and check the forums for further help.
drcoracle
Registered User

Nbr post: 22
Register: 2/17/03
Posted: 10/30/16, 2:33 PM

Network failure.

Oct 30, 2016 1:36:27 PM com.magelo.update.launcher.Launcher run
SEVERE: Unable to retrieve start descriptor.
com.magelo.update.launcher.exception.DownloadException: Connection failure (host=www.magelocdn.com)
at com.magelo.update.launcher.Downloader.download(Downloader.java:111)
at com.magelo.update.launcher.Launcher.run(Launcher.java:109)
at com.magelo.update.launcher.Launcher.main(Launcher.java:70)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
at java.lang.reflect.Method.invoke(Unknown Source)
at com.exe4j.runtime.LauncherEngine.launch(Unknown Source)
at com.exe4j.runtime.WinLauncher.main(Unknown Source)
Caused by: java.io.IOException: Server returned HTTP response code: 403 for URL: http://www.magelocdn.com/sync/launcher/16/sync.launch?16.1477852587603
at sun.net.www.protocol.http.HttpURLConnection.getInputStream0(Unknown Source)
at sun.net.www.protocol.http.HttpURLConnection.getInputStream(Unknown Source)
at com.magelo.update.launcher.Downloader.download(Downloader.java:80)
... 8 more

Gary5546
Registered User

Nbr post: 38
Register: 3/25/02
Posted: 10/30/16, 4:15 PM

Having the same issue:

Network Failure
The launcher was unable to download a required file.

/sync/launcher/17/sync.launch?17.1477858988327

Jelan
Admin

Nbr post: 11346
Register: 5/4/01
Posted: 10/30/16, 9:45 PM

Fixed, we changed our CDN provider and they had a default settings preventing our client from interacting with it...
Geroblue
Registered User

Nbr post: 44
Register: 7/14/07
Posted: 10/31/16, 12:35 PM

Thank you.


'through the thorns to the stars' Ghost in the Shell anime
Calandar Stargazer
Premium User

Nbr post: 7
Register: 9/15/05
Posted: 11/1/16, 3:55 PM

All good now. Thank you for the prompt fix.

drcoracle
Registered User

Nbr post: 22
Register: 2/17/03
Posted: 11/4/16, 3:05 PM

NOT FIXED!

And you cannot download to reinstall.