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Messages in topic: Cannot reset password

Zaelur

Registered User

Nbr post: 2
Register: 3/15/17

Posted: 3/15/17, 5:05 PM

Hi there, One of my old user accounts for EQ Magelo, "kaelon", is associated with an old email address. I managed to acquire that old email address – by buying the now-defunct domain, and setting it up! (I know, this is ridiculous). However, when I click on the "Forgot Password" link and get the confirmation that an email has been delivered – I never get the password reset/forgot password email sent to my email address. Can someone please help me reset this Magelo account's password? Either by emailing me a temporary password to the "kaelon" email address on file, or something else? Thank you!

Jelan

Admin

Nbr post: 11398
Register: 5/4/01

Posted: 3/20/17, 11:07 PM

Hi Zaelur, Please send me an email at jelan@magelo.com and I will look into it.

Zaelur

Registered User

Nbr post: 2
Register: 3/15/17

Posted: 3/24/17, 6:08 PM

Thanks so much, Jelan. I've sent you an email from my kaelon email address. I don't have any problems resetting any of my other Magelo accounts (I get the reset email), but I'm not receiving any reset emails for this one. Thanks for your help!

Jelan

Admin

Nbr post: 11398
Register: 5/4/01

Posted: 3/26/17, 10:38 PM

I just sent you an email to confirm and as soon as I hear back from you, I will reset the password.