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Messages in topic: Gear not syncing, AGAIN
Shelda
Registered User

Nbr post: 87
Register: 12/23/02
Posted: 12/22/17 12:16 PM

Hello Jelan, it's happening again after I got a few new items on Shelda:

[11:14:47] [WARNING] Could not find: magelo-i18n []
[11:14:47] [INFO] Using magelo-i18n[en]
[11:14:47] [INFO] Using magelo-i18n[en_US]
[11:14:47] [INFO] Magelo Sync 4.5.5, Copyright (C) 2017 Magelo Limited
[11:14:47] [INFO] Windows 10 10.0 amd64
[11:14:47] [INFO] Java version 1.8.0_151
[11:14:47] [INFO] America/Chicago, en_US, windows-1252
[11:14:47] [INFO]
[11:14:47] [INFO] Services initialisation ...
[11:14:48] [INFO] Automatic user authentification...
[11:14:48] [INFO] Game Slots : 1 free of 8
[11:14:48] [INFO] User : Shelda (PREMIUM)
[11:14:48] [INFO] Starting services...
[11:14:48] [INFO] Starting service : Content Synchronizer
[11:14:48] [INFO] Starting service : Deadlock Hunter
[11:14:49] [INFO] The game EQ is already running.
[11:14:50] [INFO] Starting service : Game session seeker
[11:14:51] [INFO] New game session detected : eqgame.exe[7404]
[11:14:51] [INFO] New game session detected : eqgame.exe[2232]
[11:14:51] [INFO] Creating Everquest game monitor
[11:14:51] [INFO] Starting game monitor : EverQuest 1.9.1
[11:14:52] [INFO] Creating Everquest game monitor
[11:14:52] [INFO] Starting game monitor : EverQuest 1.9.1
[11:14:52] [INFO] [Char] Step -2
[11:14:53] [INFO] [Char] Step -2
[11:14:53] [INFO] [Char] Step -1
[11:14:53] [INFO] [Char] Step 0
[11:14:53] [INFO] [Char] Step 1
[11:14:53] [INFO] [Char] Step 11
[11:14:53] [INFO] [Char] Step 12
[11:14:53] [INFO] [Char] Step 2
[11:14:53] [INFO] [Char] Step 3
[11:14:53] [INFO] [Char] Step 31
[11:14:53] [INFO] [Char] Step 32
[11:14:53] [INFO] [Char] Step 33
[11:14:53] [INFO] [Char] Step 34
[11:14:53] [INFO] [Char] Step 35
[11:14:53] [INFO] [Char] Step -1
[11:14:53] [INFO] [Char] Step 0
[11:14:53] [INFO] [Char] Step 1
[11:14:53] [INFO] [Char] Step 11
[11:14:53] [SEVERE] Invalid guild roster, expected 608 got 2
[11:14:53] [INFO] [Char] Step 12
[11:14:53] [INFO] [Char] Step 2
[11:14:53] [INFO] [Char] Step 3
[11:14:53] [INFO] [Char] Step 31
[11:14:53] [INFO] [Char] Step 32
[11:14:53] [INFO] [Char] Step 33
[11:14:54] [INFO] [Char] Step 34
[11:14:54] [INFO] [Char] Step 35
[11:14:55] [INFO] [Char] Step 36
[11:14:55] [INFO] [Char] Step 37
[11:14:55] [INFO] Shrouded: 0
[11:14:55] [INFO] [Char] Step 4
[11:14:55] [INFO] Auto Synchronization triggered for 'Islene'
[11:14:55] [INFO] Syncing character 'Islene'
[11:14:55] [INFO] [Char] Step 36
[11:14:55] [INFO] [Char] Step 37
[11:14:55] [INFO] Shrouded: 0
[11:14:55] [INFO] [Char] Step 4
[11:14:56] [INFO] Sending game content to server...
[11:14:56] [INFO] Detected game objects by GameMonitor (EverQuest 1.9.1) : 753
[11:14:56] [INFO] Detected game objects by GameMonitor (EverQuest 1.9.1) : 979
[11:14:56] [INFO] New detected game objects : 1732
[11:14:57] [INFO] Game objects asked: 232
[11:14:57] [INFO] Sending observations
[11:14:58] [INFO] Islene has been synced successfully!
[11:14:58] [INFO] Sending game content to server...
[11:14:58] [INFO] Detected game objects by GameMonitor (EverQuest 1.9.1) : 753
[11:14:58] [INFO] Detected game objects by GameMonitor (EverQuest 1.9.1) : 979
[11:14:58] [INFO] New detected game objects : 0
[11:14:58] [INFO] Auto Synchronization triggered for 'Shelda'
[11:14:58] [INFO] Syncing character 'Shelda'
[11:14:59] [INFO] Sending game content to server...
[11:14:59] [INFO] Detected game objects by GameMonitor (EverQuest 1.9.1) : 753
[11:14:59] [INFO] Detected game objects by GameMonitor (EverQuest 1.9.1) : 979
[11:14:59] [INFO] New detected game objects : 0
[11:14:59] [INFO] Sending observations
[11:15:00] [INFO] Shelda has been synced successfully!
[11:15:00] [INFO] Sending game content to server...
[11:15:00] [INFO] Detected game objects by GameMonitor (EverQuest 1.9.1) : 753
[11:15:00] [INFO] Detected game objects by GameMonitor (EverQuest 1.9.1) : 979
[11:15:00] [INFO] New detected game objects : 0
[11:15:00] [SEVERE] Invalid guild roster, expected 608 got 2
[11:15:05] [SEVERE] Invalid guild roster, expected 608 got 2
Shelda
Registered User

Nbr post: 87
Register: 12/23/02
Posted: 12/25/17 10:20 AM

Hello Jelan, it's been 3 days, I'd appreciate an update.

I gave you the relevant log...

Shelda
Shelda
Registered User

Nbr post: 87
Register: 12/23/02
Posted: 12/28/17 2:02 PM

Jelan, how about an update please.

Sorry, but for what I spend every year, I do expect some response to these inquires, it's been 6 days and NO response at all yet.
Shelda
Registered User

Nbr post: 87
Register: 12/23/02
Posted: 1/1/18 7:20 PM

Still waiting...

Jelan
Admin

Nbr post: 10831
Register: 5/4/01
Posted: 1/2/18 4:16 AM

Hi Shelda,

Sorry support was slow during the holidays. I have patched Magelo Sync and I hope to have fixed this issue for good. Please give it a try and let me know.

Happy new year btw !
Shelda
Registered User

Nbr post: 87
Register: 12/23/02
Posted: 1/2/18 1:18 PM

Not working at all now, it detects the zone and then stops. I even tried to uninstall and reinstall fresh from your site. I get the following issues:

[12:16:36] [WARNING] Could not find: magelo-i18n []
[12:16:36] [INFO] Using magelo-i18n[en]
[12:16:36] [INFO] Using magelo-i18n[en_US]
[12:16:36] [INFO] Configuration initialisation
[12:16:36] [INFO] Magelo Sync 4.5.5, Copyright (C) 2018 Magelo Limited
[12:16:36] [INFO] Windows 10 10.0 amd64
[12:16:36] [INFO] Java version 1.8.0_151
[12:16:36] [INFO] America/Chicago, en_US, windows-1252
[12:16:36] [INFO]
[12:16:36] [INFO] Services initialisation ...
[12:16:45] [INFO] Automatic user authentification...
[12:16:47] [SEVERE] Unable to authenticate user [100]
magelo.aW
[12:16:50] [INFO] Automatic user authentification...
[12:16:50] [INFO] Game Slots : 1 free of 8
[12:16:50] [INFO] User : Shelda (PREMIUM)
[12:16:50] [INFO] Starting services...
[12:16:50] [INFO] Starting service : Content Synchronizer
[12:16:50] [INFO] Starting service : Deadlock Hunter
[12:16:51] [INFO] Starting service : Game session seeker
[12:16:52] [INFO] New game session detected : eqgame.exe[7404]
[12:16:52] [INFO] New game session detected : eqgame.exe[12488]
[12:16:54] [INFO] Creating Everquest game monitor
[12:16:54] [INFO] Starting game monitor : EverQuest 2.0.0
[12:16:54] [INFO] Creating Everquest game monitor
[12:16:54] [INFO] Starting game monitor : EverQuest 2.0.0
[12:16:55] [INFO] [Char] Step -2
[12:16:55] [INFO] [Char] Step -2
[12:16:56] [INFO] [Char] Step -1
[12:16:56] [INFO] [Char] Step 0
[12:16:56] [INFO] [Char] Step 1
[12:16:56] [SEVERE] Could not read memory
java.lang.RuntimeException: Could not read memory
at magelo.Qh2.Qa(Qh2.java:57)
at magelo.Qh2.Qa(Qh2.java:86)
at magelo.Qh2.Qa(Qh2.java:108)
at magelo.Qh2.a(Qh2.java:91)
at magelo.gy.b(gy.java:13)
at magelo.QhW.Qa(QhW.java:25)
at magelo.QhW.Qa(QhW.java:2)
at magelo.QhW.Qa(QhW.java:17)
at magelo.QhW.a(QhW.java:19)
at magelo.gy.b(gy.java:13)
at magelo.Qh3.Qa(Qh3.java:40)
at magelo.Qh3.Qa(Qh3.java:126)
at magelo.Qh3.Qa(Qh3.java:137)
at magelo.Qh3.a(Qh3.java:168)
at magelo.gy.b(gy.java:13)
at magelo.gy.c(gy.java:4)
at magelo.Qem.Qs(Qem.java:120)
at magelo.Qem.Qd(Qem.java:181)
at magelo.Qem.i(Qem.java:825)
at magelo.iE.a(iE.java:19)
at magelo.iE.run(iE.java:5)
at java.lang.Thread.run(Unknown Source)
[12:16:56] [INFO] [Char] Step -1
[12:16:56] [INFO] [Char] Step 0
[12:16:56] [INFO] [Char] Step 1
[12:17:01] [SEVERE] Could not read memory
java.lang.RuntimeException: Could not read memory
at magelo.Qh2.Qa(Qh2.java:57)
at magelo.Qh2.Qa(Qh2.java:86)
at magelo.Qh2.Qa(Qh2.java:108)
at magelo.Qh2.a(Qh2.java:91)
at magelo.gy.b(gy.java:13)
at magelo.QhW.Qa(QhW.java:25)
at magelo.QhW.Qa(QhW.java:2)
at magelo.QhW.Qa(QhW.java:17)
at magelo.QhW.a(QhW.java:19)
at magelo.gy.b(gy.java:13)
at magelo.Qh3.Qa(Qh3.java:40)
at magelo.Qh3.Qa(Qh3.java:126)
at magelo.Qh3.Qa(Qh3.java:137)
at magelo.Qh3.a(Qh3.java:168)
at magelo.gy.b(gy.java:13)
at magelo.gy.c(gy.java:4)
at magelo.Qem.Qs(Qem.java:120)
at magelo.Qem.Qd(Qem.java:181)
at magelo.Qem.i(Qem.java:825)
at magelo.iE.a(iE.java:19)
at magelo.iE.run(iE.java:5)
at java.lang.Thread.run(Unknown Source)
[12:17:06] [SEVERE] Could not read memory
java.lang.RuntimeException: Could not read memory
at magelo.Qh2.Qa(Qh2.java:57)
at magelo.Qh2.Qa(Qh2.java:86)
at magelo.Qh2.Qa(Qh2.java:108)
at magelo.Qh2.a(Qh2.java:91)
at magelo.gy.b(gy.java:13)
at magelo.QhW.Qa(QhW.java:25)
at magelo.QhW.Qa(QhW.java:2)
at magelo.QhW.Qa(QhW.java:17)
at magelo.QhW.a(QhW.java:19)
at magelo.gy.b(gy.java:13)
at magelo.Qh3.Qa(Qh3.java:40)
at magelo.Qh3.Qa(Qh3.java:126)
at magelo.Qh3.Qa(Qh3.java:137)
at magelo.Qh3.a(Qh3.java:168)
at magelo.gy.b(gy.java:13)
at magelo.gy.c(gy.java:4)
at magelo.Qem.Qs(Qem.java:120)
at magelo.Qem.Qd(Qem.java:181)
at magelo.Qem.i(Qem.java:825)
at magelo.iE.a(iE.java:19)
at magelo.iE.run(iE.java:5)
at java.lang.Thread.run(Unknown Source)
[12:17:11] [SEVERE] Could not read memory
java.lang.RuntimeException: Could not read memory
at magelo.Qh2.Qa(Qh2.java:57)
at magelo.Qh2.Qa(Qh2.java:86)
at magelo.Qh2.Qa(Qh2.java:108)
at magelo.Qh2.a(Qh2.java:91)
at magelo.gy.b(gy.java:13)
at magelo.QhW.Qa(QhW.java:25)
at magelo.QhW.Qa(QhW.java:2)
at magelo.QhW.Qa(QhW.java:17)
at magelo.QhW.a(QhW.java:19)
at magelo.gy.b(gy.java:13)
at magelo.Qh3.Qa(Qh3.java:40)
at magelo.Qh3.Qa(Qh3.java:126)
at magelo.Qh3.Qa(Qh3.java:137)
at magelo.Qh3.a(Qh3.java:168)
at magelo.gy.b(gy.java:13)
at magelo.gy.c(gy.java:4)
at magelo.Qem.Qs(Qem.java:120)
at magelo.Qem.Qd(Qem.java:181)
at magelo.Qem.i(Qem.java:825)
at magelo.iE.a(iE.java:19)
at magelo.iE.run(iE.java:5)
at java.lang.Thread.run(Unknown Source)
[12:17:16] [SEVERE] Could not read memory
java.lang.RuntimeException: Could not read memory
at magelo.Qh2.Qa(Qh2.java:57)
at magelo.Qh2.Qa(Qh2.java:86)
at magelo.Qh2.Qa(Qh2.java:108)
at magelo.Qh2.a(Qh2.java:91)
at magelo.gy.b(gy.java:13)
at magelo.QhW.Qa(QhW.java:25)
at magelo.QhW.Qa(QhW.java:2)
at magelo.QhW.Qa(QhW.java:17)
at magelo.QhW.a(QhW.java:19)
at magelo.gy.b(gy.java:13)
at magelo.Qh3.Qa(Qh3.java:40)
at magelo.Qh3.Qa(Qh3.java:126)
at magelo.Qh3.Qa(Qh3.java:137)
at magelo.Qh3.a(Qh3.java:168)
at magelo.gy.b(gy.java:13)
at magelo.gy.c(gy.java:4)
at magelo.Qem.Qs(Qem.java:120)
at magelo.Qem.Qd(Qem.java:181)
at magelo.Qem.i(Qem.java:825)
at magelo.iE.a(iE.java:19)
at magelo.iE.run(iE.java:5)
at java.lang.Thread.run(Unknown Source)
[12:17:21] [SEVERE] Could not read memory
java.lang.RuntimeException: Could not read memory
at magelo.Qh2.Qa(Qh2.java:57)
at magelo.Qh2.Qa(Qh2.java:86)
at magelo.Qh2.Qa(Qh2.java:108)
at magelo.Qh2.a(Qh2.java:91)
at magelo.gy.b(gy.java:13)
at magelo.QhW.Qa(QhW.java:25)
at magelo.QhW.Qa(QhW.java:2)
at magelo.QhW.Qa(QhW.java:17)
at magelo.QhW.a(QhW.java:19)
at magelo.gy.b(gy.java:13)
at magelo.Qh3.Qa(Qh3.java:40)
at magelo.Qh3.Qa(Qh3.java:126)
at magelo.Qh3.Qa(Qh3.java:137)
at magelo.Qh3.a(Qh3.java:168)
at magelo.gy.b(gy.java:13)
at magelo.gy.c(gy.java:4)
at magelo.Qem.Qs(Qem.java:120)
at magelo.Qem.Qd(Qem.java:181)
at magelo.Qem.i(Qem.java:825)
at magelo.iE.a(iE.java:19)
at magelo.iE.run(iE.java:5)
at java.lang.Thread.run(Unknown Source)
[12:17:26] [SEVERE] Could not read memory
java.lang.RuntimeException: Could not read memory
at magelo.Qh2.Qa(Qh2.java:57)
at magelo.Qh2.Qa(Qh2.java:86)
at magelo.Qh2.Qa(Qh2.java:108)
at magelo.Qh2.a(Qh2.java:91)
at magelo.gy.b(gy.java:13)
at magelo.QhW.Qa(QhW.java:25)
at magelo.QhW.Qa(QhW.java:2)
at magelo.QhW.Qa(QhW.java:17)
at magelo.QhW.a(QhW.java:19)
at magelo.gy.b(gy.java:13)
at magelo.Qh3.Qa(Qh3.java:40)
at magelo.Qh3.Qa(Qh3.java:126)
at magelo.Qh3.Qa(Qh3.java:137)
at magelo.Qh3.a(Qh3.java:168)
at magelo.gy.b(gy.java:13)
at magelo.gy.c(gy.java:4)
at magelo.Qem.Qs(Qem.java:120)
at magelo.Qem.Qd(Qem.java:181)
at magelo.Qem.i(Qem.java:825)
at magelo.iE.a(iE.java:19)
at magelo.iE.run(iE.java:5)
at java.lang.Thread.run(Unknown Source)
Shelda
Registered User

Nbr post: 87
Register: 12/23/02
Posted: 1/2/18 1:51 PM

I am using Windows 10 Home, Java v8 update 151 (1.8.0_151-b12)

Thanks.
Wenc
Premium User

Nbr post: 15
Register: 3/1/02
Posted: 1/2/18 3:08 PM

Similar problem:
Log file data:

[2018-01-02 12:06:10] Magelo Sync 4.5.5, Copyright (C) 2018 Magelo Limited
[2018-01-02 12:06:10] Windows 7 6.1 amd64
[2018-01-02 12:06:10] Java version 1.8.0_144
[2018-01-02 12:06:10] America/Los_Angeles, en_US, windows-1252
[2018-01-02 12:06:10]
[2018-01-02 12:06:10] Services initialisation ...
[2018-01-02 12:06:13] Automatic user authentification...
[2018-01-02 12:06:14] Game Slots : 0 free of 0
[2018-01-02 12:06:14] User : Wenc (REGISTERED)
[2018-01-02 12:06:14] Starting services...
[2018-01-02 12:06:14] Starting service : Content Synchronizer
[2018-01-02 12:06:14] Starting service : Deadlock Hunter
[2018-01-02 12:06:15] Starting service : Game session seeker
[2018-01-02 12:06:16] New game session detected : eqgame.exe[15028]
[2018-01-02 12:06:17] Creating Everquest game monitor
[2018-01-02 12:06:17] Starting game monitor : EverQuest 2.0.0
[2018-01-02 12:06:18] [Char] Step -2
[2018-01-02 12:06:18] [Char] Step -1
[2018-01-02 12:06:18] [Char] Step 0
[2018-01-02 12:06:18] [Char] Step 1
[2018-01-02 12:06:18] Could not read memory
java.lang.RuntimeException: Could not read memory
at magelo.Qh8.Qa(Qh8.java:22)
at magelo.Qh8.Qa(Qh8.java:17)
at magelo.Qh8.a(Qh8.java:2)
at magelo.Qh9.Qa(Qh9.java:23)
at magelo.Qh9.Qa(Qh9.java:41)
at magelo.Qh9.Qa(Qh9.java:70)
at magelo.Qh9.a(Qh9.java:34)
at magelo.gy.b(gy.java:13)
at magelo.Qh3.Qa(Qh3.java:71)
at magelo.Qh3.Qa(Qh3.java:126)
at magelo.Qh3.Qa(Qh3.java:137)
at magelo.Qh3.a(Qh3.java:168)
at magelo.gy.b(gy.java:13)
at magelo.gy.c(gy.java:4)
at magelo.Qem.Qs(Qem.java:120)
at magelo.Qem.Qd(Qem.java:181)
at magelo.Qem.i(Qem.java:825)
at magelo.iE.a(iE.java:19)
at magelo.iE.run(iE.java:5)
at java.lang.Thread.run(Unknown Source)
Kiillz
Premium User

Nbr post: 76
Register: 7/15/02
Posted: 1/2/18 10:39 PM

shocking..
Jelan
Admin

Nbr post: 10831
Register: 5/4/01
Posted: 1/3/18 12:06 AM

Oky, thanks for the report guy, it's actually interesting and contrary to what you think, it's a progress on its own and it lets me better understand what is going on. You have to keep in mind that I cannot reproduce this issue on any game account / character I have access on so it's tricky and it takes some time to fix this kind of issue.

I will issue a new patch later today with more debugging to better understand when that exception is being raised and with your help we will get this fixed.

I keep you posted as soon as Magelo Sync is patched.
Jelan
Admin

Nbr post: 10831
Register: 5/4/01
Posted: 1/3/18 12:26 AM

Just patched to rollback that memory read detection change.

Please let me know how it goes. If you sync and you are missing some stuff, the really interesting part for me to better understand what is at play is to close and restart Magelo Sync and sync again and check if it solves the issue on its own somehow or not.

Thanks in advance for your help.
Shelda
Registered User

Nbr post: 87
Register: 12/23/02
Posted: 1/3/18 11:45 AM

Hello, it says that it sync'd one of my toons successfully, though the UI doesn't show this. Also, I have 2 accounts on right now and it's not picking up the other at all. I verified that the account it says it sync'd is now blank, whereas it wasn't previously.

Here is the current log:

[10:43:05] [WARNING] Could not find: magelo-i18n []
[10:43:05] [INFO] Using magelo-i18n[en]
[10:43:05] [INFO] Using magelo-i18n[en_US]
[10:43:05] [INFO] Magelo Sync 4.5.5, Copyright (C) 2018 Magelo Limited
[10:43:05] [INFO] Windows 10 10.0 amd64
[10:43:05] [INFO] Java version 1.8.0_151
[10:43:05] [INFO] America/Chicago, en_US, windows-1252
[10:43:05] [INFO]
[10:43:05] [INFO] Services initialisation ...
[10:43:06] [INFO] Automatic user authentification...
[10:43:07] [INFO] Game Slots : 1 free of 8
[10:43:07] [INFO] User : Shelda (PREMIUM)
[10:43:07] [INFO] Starting services...
[10:43:07] [INFO] Starting service : Content Synchronizer
[10:43:07] [INFO] Starting service : Deadlock Hunter
[10:43:08] [INFO] Starting service : Game session seeker
[10:43:09] [INFO] New game session detected : eqgame.exe[7404]
[10:43:09] [INFO] New game session detected : eqgame.exe[12488]
[10:43:10] [INFO] Creating Everquest game monitor
[10:43:10] [INFO] Starting game monitor : EverQuest 2.0.1
[10:43:11] [INFO] Creating Everquest game monitor
[10:43:11] [INFO] Starting game monitor : EverQuest 2.0.1
[10:43:11] [INFO] [Char] Step -2
[10:43:12] [INFO] [Char] Step -2
[10:43:12] [INFO] [Char] Step -1
[10:43:12] [INFO] [Char] Step 0
[10:43:12] [INFO] [Char] Step 1
[10:43:13] [INFO] [Char] Step -1
[10:43:13] [INFO] [Char] Step 0
[10:43:13] [INFO] [Char] Step 1
[10:43:13] [INFO] [Char] Step 11
[10:43:13] [INFO] [Char] Step 12
[10:43:13] [INFO] [Char] Step 2
[10:43:13] [INFO] [Char] Step 3
[10:43:13] [INFO] [Char] Step 31
[10:43:13] [INFO] [Char] Step 32
[10:43:13] [INFO] [Char] Step 33
[10:43:13] [INFO] [Char] Step 34
[10:43:13] [INFO] [Char] Step 35
[10:43:14] [INFO] [Char] Step 36
[10:43:14] [INFO] [Char] Step 37
[10:43:14] [INFO] Shrouded: 0
[10:43:14] [INFO] [Char] Step 4
[10:43:14] [INFO] Auto Synchronization triggered for 'Jesira'
[10:43:14] [INFO] Syncing character 'Jesira'
[10:43:14] [INFO] Sending game content to server...
[10:43:14] [INFO] Detected game objects by GameMonitor (EverQuest 2.0.1) : 1
[10:43:14] [INFO] Detected game objects by GameMonitor (EverQuest 2.0.1) : 292
[10:43:14] [INFO] New detected game objects : 293
[10:43:14] [INFO] Game objects asked: 2
[10:43:15] [INFO] Sending observations
[10:43:16] [INFO] Jesira has been synced successfully!
[10:43:16] [INFO] Sending game content to server...
[10:43:16] [INFO] Detected game objects by GameMonitor (EverQuest 2.0.1) : 1
[10:43:16] [INFO] Detected game objects by GameMonitor (EverQuest 2.0.1) : 292
[10:43:16] [INFO] New detected game objects : 0
mattszuk
Premium User

Nbr post: 17
Register: 5/12/02
Posted: 1/4/18 11:21 PM

I am having the same issues. Detects characters intermittently. Gear not visible consistently. Just switched to premium service, I had reservations about doing so given the issues I have had.
Shelda
Registered User

Nbr post: 87
Register: 12/23/02
Posted: 1/5/18 7:57 PM

Hello Jelan, where are we with this troubleshooting this issue?

Shelda
Jelan
Admin

Nbr post: 10831
Register: 5/4/01
Posted: 1/5/18 10:04 PM

I am currently traveling and coming back home on Monday. I will then focus on this issue. The tricky part as I stated before is I cannot reproduce it on my end and I dont really understand what exactly is happening just yet. So my plan is to provide a lot more context around this issue which should lead us toward an understanding of what is at play and how to fix it.

I will keep you posted as soon as the new Magelo Sync is ready.