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Messages in topic: Magelo didn't sync - it created a new profile ?
Cinexa
Premium User

Nbr post: 32
Register: 4/1/02
Posted: 2/19/19 9:19 AM

How I can sync my original profile - Moved servers & guild - everything else is the same - didn't see anything in FAQ - I'd appreciate any assistance - thanks
Cinexa
Premium User

Nbr post: 32
Register: 4/1/02
Posted: 2/20/19 5:38 PM

Can anyone help me? Please?
Jelan
Admin

Nbr post: 10821
Register: 5/4/01
Posted: 2/24/19 7:42 PM

Hi Cinexa,

The issue is you synced for the first time on your new server only after being guilded. That by itself is not a problem however someone else in your guild synced their characters first and it triggered a guild roster update which created your character.

Only when you are the one syncing for the first time can Magelo detect your character has moved to a new server.

To remedy to the situation, delete the new character and immediately sync your character. This should do the trick.
Cinexa
Premium User

Nbr post: 32
Register: 4/1/02
Posted: 4/27/19 1:07 PM

hi - I moved again - on a new server and it happened again - I ONLY want my original number and it created a whole new one — I will try deleting the new one again & immediately resyncing