Login / Sign up
> > > Premium account status still says expired


Messages in topic: Premium account status still says expired
Ariowen DorDrondel
Premium User

Nbr post: 6
Register: 7/31/02
Posted: 11/13/20 6:33 PM

Hello all,

I resubbed to premium status on 11/9/2020 and my account status still indicates it is expired. While some of my characters stats, etc have been synced the inventory has not due to, what I suspect is, my expired account status. Any help in this would be greatly appreciated.
Ariowen DorDrondel
Premium User

Nbr post: 6
Register: 7/31/02
Posted: 11/18/20 1:57 AM

Any update Jalen?
Jelan
Admin

Nbr post: 10946
Register: 5/4/01
Posted: 11/23/20 4:26 PM

Sorry for the late reply, let me have a look at your account.
Jelan
Admin

Nbr post: 10946
Register: 5/4/01
Posted: 11/23/20 4:33 PM

I do see an attempt to renew on Nov 10 but it does not seem from our end that it was actually completed. Can you check that the transaction actually was successful ? Did you use paypal ?
Ariowen DorDrondel
Premium User

Nbr post: 6
Register: 7/31/02
Posted: 11/23/20 6:45 PM

I am sorry, that is my bad as I did not check first to see if the payment actually went through. I did use paypal but I see nothing in the paypal or bank transactions.

I will try it again, thank you for investigating this.
Jelan
Admin

Nbr post: 10946
Register: 5/4/01
Posted: 11/23/20 6:47 PM

No worry at all and thanks in advance for your support.
Ariowen DorDrondel
Premium User

Nbr post: 6
Register: 7/31/02
Posted: 11/23/20 6:48 PM

It went through this time. Sorry to have taken up your time.
Jelan
Admin

Nbr post: 10946
Register: 5/4/01
Posted: 11/23/20 7:17 PM

Awesome !