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Messages in topic: Magelo Sync cannot detect my currently logged character
Byren
Premium User

Nbr post: 20
Register: 9/30/04
Posted: 12/18/20 8:59 AM

On my one account, I had just updated Povar Jetan which shows Last update Dec 18, 2020 4:46 AM

but when I load Povar Smooshem right afterwards, Magelo Sync just gives me a blank look (though I suspect that Magelo Sync might just be ghosting me! [Call back humor]).

I even tried changing zones to the local neighborhood and the Guild Lobby along with camping and re-entering the game as well as closing and restarting the Magelo Sync program but alas, no change.

When I look at "My Characters" tab here on Magelo, it does show that Smooshem was Last update Jun 24, 2020 10:38 AM

Your assistance in this ghostly problem would be appreciated.
Jelan
Admin

Nbr post: 10954
Register: 5/4/01
Posted: 12/21/20 3:04 AM

Hi Byren,

Can you please post your Magelo Sync log, it will help us understand where the issue is, thanks.
Byren
Premium User

Nbr post: 20
Register: 9/30/04
Posted: 12/22/20 7:43 AM

I assume you are referencing the magelo.log file in C:\Program Files\Magelo\Magelo Sync\ directory.

I tried to upload it twice but whether I attempt to [preview] or [submit] it, the website tells me that an error occurred and to let you know. Now you know!

I'll explain the file contents and attempt to break it up in case it errors because too much text has been submitted.

magelo.log is 213,169 bytes in length using 3,188 lines. The latest line is dated [2020-12-20 16:56:00] and the oldest line is dated [2020-12-22 12:27:04].

I have been in the process of going through all 9 accounts and updating all toons so that I'll have an inkling as to which toon has what item. As such, any information about the ghosted toon has been long gone.

I'll move magelo.log (and logs\error.log) temporarily to another folder, log in the toon that has difficulty so that those files should contain everything about Smooshem and try to post the new magelo.log file here. BRB
Byren
Premium User

Nbr post: 20
Register: 9/30/04
Posted: 12/22/20 7:59 AM

Okay, I am now on the toon Smooshem and MageloSync's My Character tab is not showing the proper information.

magelo.log contents:

[2020-12-22 12:52:58] Could not find: magelo-i18n []
[2020-12-22 12:52:58] Using magelo-i18n[en]
[2020-12-22 12:52:58] Using magelo-i18n[en_US]
[2020-12-22 12:52:58] Magelo Sync 4.6.3, Copyright (C) 2020 Magelo Limited
[2020-12-22 12:52:58] Windows 10 10.0 amd64
[2020-12-22 12:52:58] Java version 1.8.0_271
[2020-12-22 12:52:58] UTC, en_US, windows-1252
[2020-12-22 12:52:58]
[2020-12-22 12:52:58] Services initialisation ...
[2020-12-22 12:52:59] Automatic user authentification...
[2020-12-22 12:53:00] User : Byren (PREMIUM)
[2020-12-22 12:53:00] Game Slots : 1 free of 10
[2020-12-22 12:53:00] Starting services...
[2020-12-22 12:53:00] Starting service : Content Synchronizer
[2020-12-22 12:53:00] Starting service : Deadlock Hunter
[2020-12-22 12:53:01] Starting service : Game session seeker
[2020-12-22 12:53:02] New game session detected : eqgame.exe[12760]
[2020-12-22 12:53:03] Creating Everquest game monitor
[2020-12-22 12:53:03] Starting game monitor : EverQuest 3.7.0
[2020-12-22 12:53:17] [Char] Step -2
[2020-12-22 12:53:18] [Char] Step -1
[2020-12-22 12:53:19] [Char] Step 0
[2020-12-22 12:53:19] [Char] Step 1
[2020-12-22 12:53:19] [Char] Step 11
[2020-12-22 12:53:21] [Char] Step 12
[2020-12-22 12:53:21] [Char] Step 2
[2020-12-22 12:53:21] [Char] Step 3
[2020-12-22 12:53:21] [Char] Step 31
[2020-12-22 12:53:21] [Char] Step 32
[2020-12-22 12:54:00] Sending game content to server...
[2020-12-22 12:54:00] Detected game objects by GameMonitor (EverQuest 3.7.0) : 1
[2020-12-22 12:54:00] New detected game objects : 1
[2020-12-22 12:54:01] Game objects asked: 0
[2020-12-22 12:54:01] Sending observations


logs\error.log contents:

[12:52:58] [WARNING] Could not find: magelo-i18n []
[12:52:58] [INFO] Using magelo-i18n[en]
[12:52:58] [INFO] Using magelo-i18n[en_US]
[12:52:58] [INFO] Magelo Sync 4.6.3, Copyright (C) 2020 Magelo Limited
[12:52:58] [INFO] Windows 10 10.0 amd64
[12:52:58] [INFO] Java version 1.8.0_271
[12:52:58] [INFO] UTC, en_US, windows-1252
[12:52:58] [INFO]
[12:52:58] [INFO] Services initialisation ...
[12:52:59] [INFO] Automatic user authentification...
[12:53:00] [INFO] User : Byren (PREMIUM)
[12:53:00] [INFO] Game Slots : 1 free of 10
[12:53:00] [INFO] Starting services...
[12:53:00] [INFO] Starting service : Content Synchronizer
[12:53:00] [INFO] Starting service : Deadlock Hunter
[12:53:01] [INFO] Starting service : Game session seeker
[12:53:02] [INFO] New game session detected : eqgame.exe[12760]
[12:53:03] [INFO] Creating Everquest game monitor
[12:53:03] [INFO] Starting game monitor : EverQuest 3.7.0
[12:53:17] [INFO] [Char] Step -2
[12:53:18] [INFO] [Char] Step -1
[12:53:19] [INFO] [Char] Step 0
[12:53:19] [INFO] [Char] Step 1
Dec 22, 2020 12:53:19 PM magelo.f0 a
SEVERE: Could not read CharInfo2 at: 0x30f96df0 (30fa20c8) [299]
[CTX] 0x30ee2000 -> 0x30fa2000 A:3 S:1
Jelan
Admin

Nbr post: 10954
Register: 5/4/01
Posted: 12/22/20 6:06 PM

Thanks a lot for the log Byren, I have just pushed a patch that should resolved the issue. Please let me know how it goes, thanks !
Byren
Premium User

Nbr post: 20
Register: 9/30/04
Posted: 12/22/20 10:08 PM

Thank you, Jelan, your fix worked perfectly: now MageloSync is on speaking terms with my toon Smooshem (perhaps reluctantly). Once again, your wotk on Magelo is appreciated.
Jelan
Admin

Nbr post: 10954
Register: 5/4/01
Posted: 12/23/20 2:46 AM

Great to hear and merry xmas !