Forget password page is broken - Bugs - General - Forums - EQ

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Messages in topic: Forget password page is broken

Fenthen

Advisor

Nbr post: 1667
Register: 8/31/01

Posted: 1/21/21, 12:30 AM

Hi Jelan, This was brought up to me from Keelwin of Tunare over tells. When logged out and attempting to reset your password ( https://eq.magelo.com/password_assistance.jspa) it will produce this error: System error Whoops ! An error occurred while you were browsing this page. If it is the first time this problem occurs, try to reload this page from the left menu. If the problem keeps happening, go to the forums to get some help.
Magelo profile #725 - Born July 1 1999, Magelo on August 31 2001

Jelan

Admin

Nbr post: 11510
Register: 5/4/01

Posted: 1/28/21, 2:16 AM

I guess you should make sure to not forget your password In more seriousness, thanks for bringing this to my attention, i will fix this asap.

Fenthen

Advisor

Nbr post: 1667
Register: 8/31/01

Posted: 2/7/21, 11:23 PM

Hi Jelan, I received this message: [Sun Feb 07 19:42:40 2021] Holanor tells you, in Dwarvish, 'Hello I see you started a thread on Magelo's pages to address a problem with passwords. I and countless others have this exact same problem for about a month now. NOBODY can login to their accounts. It just says bad password however nobody changed them. Also we can't even report the problem because creating a new account on magelo is also broken. This site is completely unuseable for many of us now. He needs to fix this immediately. I don't think he understand how big the problem is.' [Sun Feb 07 19:43:07 2021] Holanor tells you, in Dwarvish, 'so if you can update the thread or send him a PM that would be great and Thank you very much if you can help us'
Magelo profile #725 - Born July 1 1999, Magelo on August 31 2001

Jelan

Admin

Nbr post: 11510
Register: 5/4/01

Posted: 2/11/21, 4:52 AM

Fixed, thanks again for the follow up on this !

voidtekvoidtek

Premium User

Nbr post: 21
Register: 8/5/18

Posted: 2/20/21, 11:10 PM

https://eq.magelo.com/password_assistance.jspa Forgot pw page not working when clicking from magelo sync, dont know if its tied into everything else going on right now.

Jelan

Admin

Nbr post: 11510
Register: 5/4/01

Posted: 2/21/21, 7:19 PM

You cannot go to that page if you are logged hence the security error. If you log out then you should be able to navigate to it just fine.