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Messages in topic: Billed twice for premium due to updating creditcard info
Kalann1
Premium User

Nbr post: 2
Register: 4/2/02
Posted: 2/24/22 7:05 AM

I have had a magolo premium subscription for several years now. This was renewed on November 30 2021.

I have now received a new credit card. I wanted to change this info on the Mageo website, but apparently 28 euros will be charged again immediately!?!?

Will this be refunded automatically Or do I have to have the payment reversed myself?

139214 November 30, 2021 Premium subscription (360) MC COMPLETED - 11/30/21 28 EUR
139723 February 24, 2022 Premium subscription (360) MC COMPLETED - 2/24/22 28 EUR

Email 11/30/2021:
Hello Kalann1,

Thank you for your payment! This email certifies your payment to Magelo. Keep it as an invoice.

---------------------------------------------
Order number : 139214
Product : Premium subscription (360)
Price : 28 EUR
Payment method : Credit Card

---------------------------------------------

See you soon on https://eq.magelo.com and thanks again for your support!
Sincerely,
The Magelo team

Please do not reply to this email. This mailbox is not monitored and you will not receive a response.
If you have any question on your payment, please contact our support : https://eq.magelo.com/help.jspa

email 2/24/2022:
Hello Kalann1,

Thank you for your payment! This email certifies your payment to Magelo. Keep it as an invoice.

---------------------------------------------
Order number : 139723
Product : Premium subscription (360)
Price : 28 EUR
Payment method : Credit Card

---------------------------------------------

See you soon on https://eq.magelo.com and thanks again for your support!
Sincerely,
The Magelo team

Please do not reply to this email. This mailbox is not monitored and you will not receive a response.
If you have any question on your payment, please contact our support : https://eq.magelo.com/help.jspa
Jelan
Admin

Nbr post: 11125
Register: 5/4/01
Posted: 2/27/22 8:57 PM

Hi Kalann1,

As replied by email already, I have refunded the second payment you made when you attempted to update the card you have on record with us. As pointed out, this is not your mistake, there is simply no way currently to do that, I will fix asap.