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Messages in topic: Not detecting character
Farzie
Premium User

Nbr post: 28
Register: 7/31/06
Posted: 4/27/22 12:35 PM

Magelo Sync not detecting character.
pierreaxel
Premium User

Nbr post: 12
Register: 10/14/08
Posted: 4/27/22 3:04 PM

Same
Aladris
Premium User

Nbr post: 1
Register: 4/26/22
Posted: 4/27/22 3:21 PM

I have tried uninstalling and reinstalling both Magelo sync and EQ, it does not detect any characters even when I am logged in. I have premium. It just says "Magelo Sync is trying to detect your currently logged character, please wait. If your character doesn't appear, let us know using the support forum"

So I hope this is the right place. I have no idea what else to try.
Malbro
Premium User

Nbr post: 42
Register: 4/6/04
Posted: 4/27/22 4:27 PM

I made a post in the desktop app thread, should have put it here.

I am having the same trouble.

CalmDownYall
Premium User

Nbr post: 2
Register: 4/25/22
Posted: 4/27/22 6:28 PM

The same thing is happening to me. I have reinstalled a few times now. I thought I was just going crazy. This sucks.
oneclick
Premium User

Nbr post: 2
Register: 2/24/19
Posted: 4/27/22 7:14 PM

Same, not detecting character. Probably has something to do with EQ going to 64 bit, not sure but I have both 32 and 64 bit Java installed.
Jelan
Admin

Nbr post: 11105
Register: 5/4/01
Posted: 4/27/22 8:44 PM

Please post your Magelo Sync log, it will help me understand what is going on, thanks.
Malbro
Premium User

Nbr post: 42
Register: 4/6/04
Posted: 4/27/22 8:51 PM

From Magelo.log:

[2022-04-27 07:18:32] Could not find: magelo-i18n []
[2022-04-27 07:18:32] Using magelo-i18n[en]
[2022-04-27 07:18:32] Using magelo-i18n[en_US]
[2022-04-27 07:18:32] Magelo Sync 5.0.0, Copyright (C) 2022 Magelo Limited
[2022-04-27 07:18:32] Windows 10 10.0 amd64
[2022-04-27 07:18:32] Java version 1.8.0_331
[2022-04-27 07:18:32] America/Los_Angeles, en_US, windows-1252
[2022-04-27 07:18:32]
[2022-04-27 07:18:32] Services initialisation ...
[2022-04-27 07:18:34] Automatic user authentification...
[2022-04-27 07:18:35] User : Malbro (PREMIUM)
[2022-04-27 07:18:35] Game Slots : 2 free of 3
[2022-04-27 07:18:35] Starting services...
[2022-04-27 07:18:35] Starting service : Content Synchronizer
[2022-04-27 07:18:35] Starting service : Deadlock Hunter
[2022-04-27 07:18:36] Starting service : Game session seeker
[2022-04-27 07:18:43] Launching EQ 'C:\EverQuest\Everquest.exe'
[2022-04-27 07:19:25] New game session detected : eqgame.exe[2784]
[2022-04-27 07:19:26] Creating Everquest game monitor
[2022-04-27 07:19:26] Starting game monitor : EverQuest 4.0.6
[2022-04-27 07:19:35] Sending game content to server...
[2022-04-27 07:19:35] Detected game objects by GameMonitor (EverQuest 4.0.6) : 0
[2022-04-27 07:19:35] New detected game objects : 0
[2022-04-27 07:19:35] Sending observations
[2022-04-27 07:19:56] [Char] Step -2
[2022-04-27 07:20:26] Stoping services...
[2022-04-27 07:20:26] Stoping service : Game session seeker
[2022-04-27 07:20:26] Stoping game monitor : EverQuest
[2022-04-27 07:20:26] Stoping service : Content Synchronizer
[2022-04-27 07:20:26] Sending game content to server...
[2022-04-27 07:20:26] New detected game objects : 0
[2022-04-27 07:20:26] Sending observations
[2022-04-27 07:20:26] Stoping service : Deadlock Hunter
[2022-04-27 07:20:26] Closing Magelo Sync

Two other files magelo.log.1 and error.log in the erroi directory has the same information.

Farzie
Premium User

Nbr post: 28
Register: 7/31/06
Posted: 4/27/22 9:00 PM

[17:58:05] [WARNING] Could not find: magelo-i18n []
[17:58:05] [INFO] Using magelo-i18n[en]
[17:58:05] [INFO] Using magelo-i18n[en_US]
[17:58:05] [INFO] Magelo Sync 5.0.0, Copyright (C) 2022 Magelo Limited
[17:58:05] [INFO] Windows 10 10.0 amd64
[17:58:05] [INFO] Java version 1.8.0_321
[17:58:05] [INFO] America/Los_Angeles, en_US, windows-1252
[17:58:05] [INFO]
[17:58:05] [INFO] Services initialisation ...
[17:58:06] [INFO] Automatic user authentification...
[17:58:07] [INFO] User : N/A
[17:58:07] [INFO] Game Slots : 0 free of 3
[17:58:07] [INFO] Starting services...
[17:58:07] [INFO] Starting service : Content Synchronizer
[17:58:07] [INFO] Starting service : Deadlock Hunter
[17:58:08] [INFO] Starting service : Game session seeker
[17:58:09] [INFO] New game session detected : eqgame.exe[11404]
[17:58:09] [INFO] Creating Everquest game monitor
[17:58:09] [INFO] Starting game monitor : EverQuest 4.0.6
[17:58:10] [INFO] [Char] Step -2
Larul
Premium User

Nbr post: 2
Register: 8/25/12
Posted: 4/27/22 10:42 PM

[2022-04-27 20:38:20] Could not find: magelo-i18n []
[2022-04-27 20:38:20] Using magelo-i18n[en]
[2022-04-27 20:38:20] Using magelo-i18n[en_US]
[2022-04-27 20:38:20] Magelo Sync 5.0.0, Copyright (C) 2022 Magelo Limited
[2022-04-27 20:38:20] Windows 10 10.0 amd64
[2022-04-27 20:38:20] Java version 1.8.0_331
[2022-04-27 20:38:20] America/Denver, en_US, windows-1252
[2022-04-27 20:38:20]
[2022-04-27 20:38:20] Services initialisation ...
[2022-04-27 20:38:23] Automatic user authentification...
[2022-04-27 20:38:25] User : larul (PREMIUM)
[2022-04-27 20:38:25] Game Slots : 0 free of 3
[2022-04-27 20:38:25] Starting services...
[2022-04-27 20:38:25] Starting service : Content Synchronizer
[2022-04-27 20:38:25] Starting service : Deadlock Hunter
[2022-04-27 20:38:26] Starting service : Game session seeker
[2022-04-27 20:38:27] New game session detected : eqgame.exe[20068]
[2022-04-27 20:38:27] Creating Everquest game monitor
[2022-04-27 20:38:27] Starting game monitor : EverQuest 4.0.6
[2022-04-27 20:38:28] [Char] Step -2
[2022-04-27 20:38:42] Stoping services...
[2022-04-27 20:38:42] Stoping service : Game session seeker
[2022-04-27 20:38:42] Stoping game monitor : EverQuest
[2022-04-27 20:38:42] Stoping service : Content Synchronizer
[2022-04-27 20:38:42] Sending game content to server...
[2022-04-27 20:38:42] New detected game objects : 0
[2022-04-27 20:38:42] Sending observations
[2022-04-27 20:38:42] Stoping service : Deadlock Hunter
[2022-04-27 20:38:42] Closing Magelo Sync
Larul
Premium User

Nbr post: 2
Register: 8/25/12
Posted: 4/27/22 10:43 PM

[20:38:20] [WARNING] Could not find: magelo-i18n []
[20:38:20] [INFO] Using magelo-i18n[en]
[20:38:20] [INFO] Using magelo-i18n[en_US]
[20:38:20] [INFO] Magelo Sync 5.0.0, Copyright (C) 2022 Magelo Limited
[20:38:20] [INFO] Windows 10 10.0 amd64
[20:38:20] [INFO] Java version 1.8.0_331
[20:38:20] [INFO] America/Denver, en_US, windows-1252
[20:38:20] [INFO]
[20:38:20] [INFO] Services initialisation ...
[20:38:23] [INFO] Automatic user authentification...
[20:38:25] [INFO] User : larul (PREMIUM)
[20:38:25] [INFO] Game Slots : 0 free of 3
[20:38:25] [INFO] Starting services...
[20:38:25] [INFO] Starting service : Content Synchronizer
[20:38:25] [INFO] Starting service : Deadlock Hunter
[20:38:26] [INFO] Starting service : Game session seeker
[20:38:27] [INFO] New game session detected : eqgame.exe[20068]
[20:38:27] [INFO] Creating Everquest game monitor
[20:38:27] [INFO] Starting game monitor : EverQuest 4.0.6
[20:38:28] [INFO] [Char] Step -2
[20:38:42] [INFO] Stoping services...
[20:38:42] [INFO] Stoping service : Game session seeker
[20:38:42] [INFO] Stoping game monitor : EverQuest
[20:38:42] [INFO] Stoping service : Content Synchronizer
[20:38:42] [INFO] Sending game content to server...
[20:38:42] [INFO] New detected game objects : 0
[20:38:42] [INFO] Sending observations
[20:38:42] [INFO] Stoping service : Deadlock Hunter
[20:38:42] [INFO] Closing Magelo Sync
Jelan
Admin

Nbr post: 11105
Register: 5/4/01
Posted: 4/27/22 10:53 PM

Ok, all of you are stuck at the same step (-2) which has to do with the zone you are currently in. Could someone confirm if being in PoK helps at all ? I tested the sync there and it was working for me.
Jelan
Admin

Nbr post: 11105
Register: 5/4/01
Posted: 4/27/22 11:05 PM

I just pushed a little update to add some more debugging info. If someone can quickly restart Magelo Sync and post his log once more, that will be helpful, thanks.
Dravic1on
Premium User

Nbr post: 4
Register: 11/1/07
Posted: 4/28/22 3:06 AM

I zoned out from my pgh to PoK and it looks like everything synced. Heading back to pgh to see if problem comes back.
Dravic1on
Premium User

Nbr post: 4
Register: 11/1/07
Posted: 4/28/22 3:11 AM

So after zoning to PoK and getting a successful sync, I zoned back in to our guild PGH. Tried the Magelo client sync again and received the trying to detect your current character message.