Premium User
Nbr post: 7
Register: 7/23/22
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Posted: 1/14/24, 8:50 PM
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for 2 days I have been Unable to log in to the Magelo Sync. I reset my password and no help. I can log into the website just fine. I have been using the program for maybe a year without issue
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Premium User
Nbr post: 7
Register: 7/23/22
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Posted: 1/16/24, 8:17 PM
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Still unable to log into the app. Bought more slots to make sure that was not some weird issue. Validated my account doesn't expire until July. I copy and paste the username and password into the website, and works. I copy paste into the app, no luck. I have been a premium member this time around (was many years ago also) for over 2 years, and the app had been working. App responds with "Invalid username or password". Again, copy and pasted both from notepad. No trailing/leading spaces or hidden characters
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Advisor
Nbr post: 1637
Register: 8/31/01
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Posted: 1/17/24, 10:27 PM
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I wonder if this is somehow related to the forums not understanding characters within posts.
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Magelo profile #725 - Born July 1 1999, Magelo on August 31 2001
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Admin
Nbr post: 11389
Register: 5/4/01
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Posted: 1/18/24, 6:08 AM
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Hi ShawnAlan1,
Can you please give it another try and let us know how it goes ?
Thanks
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Premium User
Nbr post: 7
Register: 7/23/22
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Posted: 1/19/24, 4:23 PM
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Just tried, no luck
Tried again. Want me to do another password reset, even though I can log into the forums?
Appreciate you helping.
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Premium User
Nbr post: 7
Register: 7/23/22
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Posted: 1/20/24, 2:42 PM
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I changed my password again, to a simple and short password... Now I can log into the app...
Perhaps it was one of the special characters, or the password length.
Previous password was 16 characters long and contained the following special characters.
# & ^ ( Minus the "amp; the forum post keeps adding those.)
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Admin
Nbr post: 11389
Register: 5/4/01
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Posted: 1/21/24, 7:51 PM
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Thanks for the update and glad you found a workaround.
I will try to reproduce this on my end, I keep you posted.
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Premium User
Nbr post: 7
Register: 7/23/22
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Posted: 1/22/24, 1:21 AM
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Thank you for the follow-up and attempt to reproduce the issue for our future friends 
Another note: I may have previously reset my password to the same password, leaving it unchanged due to troubleshooting the inability to log in. That may also have been the issue.
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Admin
Nbr post: 11389
Register: 5/4/01
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Posted: 3/15/24, 7:09 AM
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Finally got to the bottom of this and fixed the issue with Magelo Sync 5.0.3
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