Premium User
Nbr post: 3
Register: 2/28/24
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Posted: 3/2/24, 1:04 PM
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When I open Magelo Sync, it detects my Character on Agnarr, My Guild, Zone, and Target if applicable. But when I try to sync I get an error.
Error message:
Unable to Synchrornize Character.
An error has occurred during the Synchronization. Please try again later.
I waited to make sure my premium membership was recognized on both ends. Restarted my computer. What else can I try? I haven't been able to find any option to manually create a character, and I purchased premium so that I could sync. If we don't get it working, how do I request a refund?
log:
[2024-03-02 12:47:54] Could not find: magelo-i18n []
[2024-03-02 12:47:54] Using magelo-i18n[en]
[2024-03-02 12:47:54] Using magelo-i18n[en_US]
[2024-03-02 12:47:54] Magelo Sync 5.0.1, Copyright (C) 2024 Magelo Limited
[2024-03-02 12:47:54] Windows 10 10.0 amd64
[2024-03-02 12:47:54] Java version 1.8.0_401
[2024-03-02 12:47:54] America/New_York, en_US, windows-1252
[2024-03-02 12:47:54]
[2024-03-02 12:47:54] Services initialisation ...
[2024-03-02 12:48:00] Automatic user authentification...
[2024-03-02 12:48:01] User : nedrian (PREMIUM)
[2024-03-02 12:48:01] Game Slots : 10 free of 10
[2024-03-02 12:48:01] Starting services...
[2024-03-02 12:48:01] Starting service : Content Synchronizer
[2024-03-02 12:48:01] Starting service : Deadlock Hunter
[2024-03-02 12:48:02] Starting service : Game session seeker
[2024-03-02 12:48:03] New game session detected : eqgame.exe[8172]
[2024-03-02 12:48:03] Creating Everquest game monitor
[2024-03-02 12:48:03] Starting game monitor : EverQuest 4.8.1
[2024-03-02 12:48:04] [Char] Step -2
[2024-03-02 12:48:05] [Char] Step -1
[2024-03-02 12:48:05] [Char] Step 0
[2024-03-02 12:48:05] [Char] Step 1
[2024-03-02 12:48:05] [Char] Step 11
[2024-03-02 12:48:05] [Char] Step 12
[2024-03-02 12:48:05] [Char] Step 2
[2024-03-02 12:48:05] [Char] Step 3
[2024-03-02 12:48:05] [Char] Step 31
[2024-03-02 12:48:05] [Char] Step 32
[2024-03-02 12:48:05] [Char] Step 33
[2024-03-02 12:48:06] [Char] Step 34
[2024-03-02 12:48:06] [Char] Step 35
[2024-03-02 12:48:07] [Char] Step 36
[2024-03-02 12:48:07] [Char] Step 37
[2024-03-02 12:48:07] Shrouded: 0
[2024-03-02 12:48:07] [Char] Step 4
[2024-03-02 12:48:07] Sending game content to server...
[2024-03-02 12:48:07] Detected game objects by GameMonitor (EverQuest 4.8.1) : 566
[2024-03-02 12:48:07] New detected game objects : 566
[2024-03-02 12:48:07] Game objects asked: 1
[2024-03-02 12:48:10] Syncing character (Full) 'Nedrian'
[2024-03-02 12:48:10] Available game slots: 10
[2024-03-02 12:48:10] Sending game content to server...
[2024-03-02 12:48:10] Detected game objects by GameMonitor (EverQuest 4.8.1) : 566
[2024-03-02 12:48:10] New detected game objects : 0
[2024-03-02 12:48:10] Sending observations
[2024-03-02 12:48:11] Impossible de synchroniser les personnages
magelo.ay: Unable to synchronize character.
[2024-03-02 12:48:14] Opening 'C:\Program Files\Magelo\Magelo Sync\magelo.log'
[2024-03-02 12:49:01] Sending game content to server...
[2024-03-02 12:49:01] Detected game objects by GameMonitor (EverQuest 4.8.1) : 566
[2024-03-02 12:49:01] New detected game objects : 0
[2024-03-02 12:49:01] Sending observations
[2024-03-02 12:54:01] Sending game content to server...
[2024-03-02 12:54:01] Detected game objects by GameMonitor (EverQuest 4.8.1) : 809
[2024-03-02 12:54:01] New detected game objects : 243
[2024-03-02 12:54:01] Game objects asked: 243
[2024-03-02 12:54:02] Sending observations
[2024-03-02 12:56:31] Opening 'C:\Program Files\Magelo\Magelo Sync\magelo.log'
[2024-03-02 12:59:01] Sending game content to server...
[2024-03-02 12:59:01] Detected game objects by GameMonitor (EverQuest 4.8.1) : 809
[2024-03-02 12:59:01] New detected game objects : 0
[2024-03-02 12:59:01] Sending observations
[2024-03-02 13:00:25] Syncing character (Full) 'Nedrian'
[2024-03-02 13:00:25] Available game slots: 10
[2024-03-02 13:00:25] Sending game content to server...
[2024-03-02 13:00:25] Detected game objects by GameMonitor (EverQuest 4.8.1) : 809
[2024-03-02 13:00:25] New detected game objects : 0
[2024-03-02 13:00:25] Sending observations
[2024-03-02 13:00:25] Impossible de synchroniser les personnages
magelo.ay: Unable to synchronize character.
[2024-03-02 13:03:04] Opening 'C:\Program Files\Magelo\Magelo Sync\magelo.log'
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Admin
Nbr post: 11389
Register: 5/4/01
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Posted: 3/2/24, 7:08 PM
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Hi Nedrian,
Don't panic, take a deep breath and let's figure this one out 
Had a look at your log (Thanks for this) and the matching log on the server and found the issue.
Already patched Magelo Sync, so simply restart it and give it another go.
Let me know how it goes, thanks.
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Premium User
Nbr post: 3
Register: 2/28/24
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Posted: 3/3/24, 12:32 AM
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Thank you for the reply. Deep breath taken. Restarted Magelo sync with the same result "hey, maybe I should restart my eq client as well, just in case" Same result.
Open to other suggestions.
log:
[2024-03-03 00:27:54] Could not find: magelo-i18n []
[2024-03-03 00:27:54] Using magelo-i18n[en]
[2024-03-03 00:27:54] Using magelo-i18n[en_US]
[2024-03-03 00:27:54] Magelo Sync 5.0.1, Copyright (C) 2024 Magelo Limited
[2024-03-03 00:27:54] Windows 10 10.0 amd64
[2024-03-03 00:27:54] Java version 1.8.0_401
[2024-03-03 00:27:54] America/New_York, en_US, windows-1252
[2024-03-03 00:27:54]
[2024-03-03 00:27:54] Services initialisation ...
[2024-03-03 00:27:58] Automatic user authentification...
[2024-03-03 00:27:58] User : nedrian (PREMIUM)
[2024-03-03 00:27:58] Game Slots : 10 free of 10
[2024-03-03 00:27:58] Starting services...
[2024-03-03 00:27:58] Starting service : Content Synchronizer
[2024-03-03 00:27:58] Starting service : Deadlock Hunter
[2024-03-03 00:28:00] Starting service : Game session seeker
[2024-03-03 00:28:01] New game session detected : eqgame.exe[3128]
[2024-03-03 00:28:01] Creating Everquest game monitor
[2024-03-03 00:28:01] Starting game monitor : EverQuest 4.8.2
[2024-03-03 00:28:02] [Char] Step -2
[2024-03-03 00:28:03] [Char] Step -1
[2024-03-03 00:28:03] [Char] Step 0
[2024-03-03 00:28:03] [Char] Step 1
[2024-03-03 00:28:03] [Char] Step 11
[2024-03-03 00:28:03] [Char] Step 12
[2024-03-03 00:28:03] [Char] Step 2
[2024-03-03 00:28:03] [Char] Step 3
[2024-03-03 00:28:03] [Char] Step 31
[2024-03-03 00:28:03] [Char] Step 32
[2024-03-03 00:28:03] [Char] Step 33
[2024-03-03 00:28:03] [Char] Step 34
[2024-03-03 00:28:03] [Char] Step 35
[2024-03-03 00:28:05] [Char] Step 36
[2024-03-03 00:28:05] [Char] Step 37
[2024-03-03 00:28:05] Shrouded: 0
[2024-03-03 00:28:05] [Char] Step 4
[2024-03-03 00:28:05] Sending game content to server...
[2024-03-03 00:28:05] Detected game objects by GameMonitor (EverQuest 4.8.2) : 567
[2024-03-03 00:28:05] New detected game objects : 567
[2024-03-03 00:28:05] Game objects asked: 71
[2024-03-03 00:28:09] Syncing character (Full) 'Nedrian'
[2024-03-03 00:28:09] Available game slots: 10
[2024-03-03 00:28:09] Sending game content to server...
[2024-03-03 00:28:09] Detected game objects by GameMonitor (EverQuest 4.8.2) : 567
[2024-03-03 00:28:09] New detected game objects : 0
[2024-03-03 00:28:09] Sending observations
[2024-03-03 00:28:09] Impossible de synchroniser les personnages
magelo.ay: Unable to synchronize character.
[2024-03-03 00:28:15] Opening 'C:\Program Files\Magelo\Magelo Sync\magelo.log'
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Admin
Nbr post: 11389
Register: 5/4/01
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Posted: 3/3/24, 7:04 AM
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Ha my bad, missed something, this time it should work.
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Premium User
Nbr post: 3
Register: 2/28/24
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Posted: 3/3/24, 10:25 AM
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That did it. Thank you for the help.
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Admin
Nbr post: 11389
Register: 5/4/01
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Posted: 3/3/24, 7:07 PM
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Ha awesome, glad this is fixed now.
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