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Messages in topic: Magelo Sync patched
Jelan
Admin

Nbr post: 11410
Register: 5/4/01
Posted: 10/11/08, 3:16 PM

We've patched Magelo Sync to work with the updates applied on 07 Oct 2008. Thank you for your patience.

Edit: There are multiple reports of Sync not detecting characters, if you have that issue please post your log file here: http://eq.magelo.com/forum/messages.jspa?topic=5096
pootersox
Registered User

Nbr post: 13
Register: 5/4/03
Posted: 10/13/08, 3:01 AM

Midnight Eastern 10/12 cannot find my character in order to update. Yes I am a premium member.

(Does this have anything to do with the fact that earlier tonight (10/12) the entire magelo site was down, from our signatures to our profiles to this site?)

Wolana Phoenixfyre, druid, Kelethin-Xegony
LeafLady of 110 seasons
Miraskill
Registered User

Nbr post: 1
Register: 9/12/08
Posted: 10/13/08, 3:06 AM

Unable to update. Magelo cannot find my character.
Siji
Registered User

Nbr post: 6
Register: 11/14/01
Posted: 10/13/08, 3:45 AM

Can (finally) get one character synched, but it's not detecting other characters/accounts loaded at the same time as it was previously.
Blacknote
Registered User

Nbr post: 6
Register: 11/8/06
Posted: 10/13/08, 4:49 AM

My character isn't being detected as well. (Premium) Fix for this?
Phalenofcazic
Registered User

Nbr post: 3
Register: 10/10/08
Posted: 10/13/08, 5:26 AM

Same as the rest, Im a premium member and it cant detect my Character,

Erycil
Registered User

Nbr post: 2681
Register: 7/23/08
Posted: 10/13/08, 5:47 AM

To everyone who's having trouble with Magelo Sync, I've posted a reply in the thread here. We're working on a fix for it right now and would like to apologise for the downtime.
edrum
Registered User

Nbr post: 8
Register: 1/17/07
Posted: 10/13/08, 11:27 AM

still no working

http://img691.imageshack.us/img691/4301/ciscorambobowshot.jpg
edrum
Registered User

Nbr post: 8
Register: 1/17/07
Posted: 10/13/08, 5:19 PM

NO WORKS!!! more than 1 week waiting.

But you dont wait when we pay.

http://img691.imageshack.us/img691/4301/ciscorambobowshot.jpg
Inoke
Advisor

Nbr post: 1182
Register: 1/27/04
Posted: 10/13/08, 6:22 PM

As Erycil said, the team is working on it and when it is fixed a post will be made.

Repeatedly posting that it does not work in mulitple threads every few hours doesn't help the situation. What would help is if people would post log files from Magelo in the thread indicated to help the team isolate the problem.


Loromirr
Registered User

Nbr post: 1
Register: 8/15/06
Posted: 10/13/08, 9:28 PM

Everyones log file is pretty much the same. It isnt on our end. It is on yours, or on SoE. That said, we are paying members here for the most part. There should be some time added on to my subscription as I am definitely not getting what I paid for.
kazbar
Registered User

Nbr post: 12
Register: 11/28/02
Posted: 10/14/08, 1:27 AM

Same issue here-not detecting toons as of 10/13 at 11 PM EST--yes, premium
Erycil
Registered User

Nbr post: 2681
Register: 7/23/08
Posted: 10/14/08, 8:48 AM

We fixed it now, apologies for any downtime.