Admin
Nbr post: 11394
Register: 5/4/01
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Posted: 10/11/08, 3:16 PM
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We've patched Magelo Sync to work with the updates applied on 07 Oct 2008. Thank you for your patience.
Edit: There are multiple reports of Sync not detecting characters, if you have that issue please post your log file here: http://eq.magelo.com/forum/messages.jspa?topic=5096
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Registered User
Nbr post: 13
Register: 5/4/03
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Posted: 10/13/08, 3:01 AM
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Midnight Eastern 10/12 cannot find my character in order to update. Yes I am a premium member.
(Does this have anything to do with the fact that earlier tonight (10/12) the entire magelo site was down, from our signatures to our profiles to this site?)
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Wolana Phoenixfyre, druid, Kelethin-Xegony
LeafLady of 110 seasons
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Registered User
Nbr post: 1
Register: 9/12/08
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Posted: 10/13/08, 3:06 AM
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Unable to update. Magelo cannot find my character.
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Registered User
Nbr post: 6
Register: 11/14/01
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Posted: 10/13/08, 3:45 AM
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Can (finally) get one character synched, but it's not detecting other characters/accounts loaded at the same time as it was previously.
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Registered User
Nbr post: 6
Register: 11/8/06
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Posted: 10/13/08, 4:49 AM
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My character isn't being detected as well. (Premium) Fix for this?
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Registered User
Nbr post: 3
Register: 10/10/08
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Posted: 10/13/08, 5:26 AM
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Same as the rest, Im a premium member and it cant detect my Character,
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Registered User
Nbr post: 2681
Register: 7/23/08
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Posted: 10/13/08, 5:47 AM
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To everyone who's having trouble with Magelo Sync, I've posted a reply in the thread here. We're working on a fix for it right now and would like to apologise for the downtime.
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Registered User
Nbr post: 8
Register: 1/17/07
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Registered User
Nbr post: 8
Register: 1/17/07
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Advisor
Nbr post: 1182
Register: 1/27/04
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Posted: 10/13/08, 6:22 PM
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As Erycil said, the team is working on it and when it is fixed a post will be made.
Repeatedly posting that it does not work in mulitple threads every few hours doesn't help the situation. What would help is if people would post log files from Magelo in the thread indicated to help the team isolate the problem.
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Registered User
Nbr post: 1
Register: 8/15/06
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Posted: 10/13/08, 9:28 PM
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Everyones log file is pretty much the same. It isnt on our end. It is on yours, or on SoE. That said, we are paying members here for the most part. There should be some time added on to my subscription as I am definitely not getting what I paid for.
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Registered User
Nbr post: 12
Register: 11/28/02
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Posted: 10/14/08, 1:27 AM
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Same issue here-not detecting toons as of 10/13 at 11 PM EST--yes, premium
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Registered User
Nbr post: 2681
Register: 7/23/08
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Posted: 10/14/08, 8:48 AM
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We fixed it now, apologies for any downtime.
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